• Perform all duties in accordance with States United’s values of integrity, inclusion, collaboration, innovation, and excellence. • Lead Implementation of Organization-Wide IT Security Enhancements: Develop and execute a long-term IT security roadmap, with a focus on protecting organizational data and reducing risk. • Architect and implement device management and security solutions, including Apple Business Manager (ABM) and Microsoft Intune. • Assist in establishing and enforcing IT policies, standards, and governance frameworks aligned with best practices. • Oversee system upgrades, migrations, and security initiatives to ensure minimal disruption and maximum impact. • In collaboration with our Digital Security Consultants, lead staff training initiatives on security protocols, device usage, and data protection best practices. • Endpoint, Identity, and M365 Management: Design and oversee identity and access management strategies for internal and external users across Microsoft 365 and other platforms. • Lead implementation of endpoint management, device compliance, and conditional access policies. • Optimize and secure Microsoft 365 environment, including SharePoint and related services. • Provide escalation-level guidance for complex technical issues beyond MSP support. • Vendor Oversight: Serve as the primary strategic liaison to the Managed Services Provider and security vendors, ensuring accountability, performance, and alignment with organizational priorities. • Evaluate vendor performance and recommend improvements or changes as needed. • Advise leadership on IT budgeting, procurement, and cost optimization, ensuring effective use of resources. • Business Continuity and Risk Management: Develop and execute proactive business continuity plans and risk management protocols for IT systems, including procedures to minimize downtime, safeguard resources, and ensure business continuity and viability. • Monitor systems to ensure they remain in good working order, identify technology needs, and recommend innovative solutions.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Respond to customer inquiries via phone, email, and chat in a professional and efficient manner; - Troubleshoot technical issues and provide step-by-step guidance to customers ; - Collaborate with other departments to resolve customer inquiries; - Escalate complex issues to the appropriate team for resolution; - Document customer interactions; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Native Greek and excellent English communication skills is a must (C1 both spoken and written) ; - At least 1–2 years of experience in customer support in fast-paced environment; - Strong problem-solving and troubleshooting skills ; - Attention to details; - Familiarity with CRM systems and basic technical support; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; - Finance/legal background; - Understanding of how taxes work in the EU (Greece mainly). Benefits: - Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Respond to customer inquiries via phone, email, and chat in a professional and efficient manner; - Troubleshoot technical issues and provide step-by-step guidance to customers ; - Collaborate with other departments to resolve customer inquiries; - Escalate complex issues to the appropriate team for resolution; - Document customer interactions; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Native Greek and excellent English communication skills is a must (C1 both spoken and written) ; - At least 1–2 years of experience in customer support in fast-paced environment; - Strong problem-solving and troubleshooting skills ; - Attention to details; - Familiarity with CRM systems and basic technical support; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; - Finance/legal background; - Understanding of how taxes work in the EU (Greece mainly). Benefits: - Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Respond to customer inquiries via phone, email, and chat in a professional and efficient manner; - Troubleshoot technical issues and provide step-by-step guidance to customers ; - Collaborate with other departments to resolve customer inquiries; - Escalate complex issues to the appropriate team for resolution; - Document customer interactions; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Native Greek and excellent English communication skills is a must (C1 both spoken and written) ; - At least 1–2 years of experience in customer support in fast-paced environment; - Strong problem-solving and troubleshooting skills ; - Attention to details; - Familiarity with CRM systems and basic technical support; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience with CRM systems; - Finance/legal background; - Understanding of how taxes work in the EU (Greece mainly). Benefits: - Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.