Apollo.io logo
Apollo.io

Helping sales teams find their ideal buyers and convert them into customers.

Workforce Real Time Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

34 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree5 yrs expEnglishAssembledFive9IntercomNicePlayvoxVerint

Job Description

Workforce Real Time Analyst

Apollo.io

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. We are looking for a WF Real Time Analyst (RTA) to support our growing Customer Support team by optimizing workforce operations and ensuring we have the right people available when our customers need us most. The RTA will be responsible for monitoring live service levels, managing real-time adherence, and making proactive decisions to improve team efficiency. If you are data-driven, thrive in fast-paced environments, and love problem-solving, this role is for you! Responsibilities - 2-5 years of workforce management or real-time analyst experience in a customer support/contact center environment. - Experience working with WFM tools like (e.g., NICE, Verint, Playvox, Five9, or similar) - English Level: Advanced - Real-Time Monitoring: Oversee and evaluate queue activity across multiple support channels, including chat, email, and voice channels. - Adherence & Optimization: Ensure representatives adhere to schedules, breaks, and planned activities, while making real-time adjustments to meet service level agreements (SLAs). - Intraday Planning: Analyze trends and modify staffing plans in real-time to optimize coverage and minimize service disruptions. - Incident Management: Manage unexpected events (e.g., outages, spikes in demand) by coordinating immediate staffing adjustments with leadership. - Collaboration: Work closely with Support Leaders, Workforce Planners, and Recruiters to meet short-term and long-term staffing requirements. - Reporting & Insights: Utilize real-time reports and actionable insights to enhance workforce strategy. - Tool Utilization: Utilize WFM software (Assembled, Intercom or relevant similar systems) to increase efficiency and automate processes in the WF ecosystem. Competencies - Data-Driven Decision Making – Ability to analyze data quickly and make informed workforce adjustments. - Agility & Problem-Solving – Quickly adapts to shifting priorities and resolves workforce challenges in real time. - Communication & Collaboration – Works well cross functionally to ensure smooth workforce execution. - Technical Proficiency – Experience with WFM tools and contact center platforms. - Customer-Centric Mindset – Understands the impact of workforce decisions on customer experience. - Attention to Detail – Ensures accuracy in scheduling, forecasting, and adherence tracking. We are AI NativeApollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at ApolloAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. Learn more here!

Benefits

  • 401(K), Company equity, Continuing education stipend, Dental insurance, Disability insurance, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Health insurance, Life insurance, Paid holidays, Paid industry certifications, Paid sick days, Performance bonus, Promote from within, Remote work program, OKR operational model, Vision insurance, Home-office stipend for remote employees, In-person revenue kickoff, Employee awards, Flexible time off, Bereavement leave benefits

Related Categories

Related Job Pages

More Analyst Jobs

Payroll Analyst II

Millennium Physician Group

Millennium Physician Group is one of the largest independent physician groups in Florida, committed to delivering high-quality, value-based care to patients across the state. Found

Analyst34 days ago

Title: Payroll Analyst II Hybrid - Full Time locations Punta Gorda, FL time type Full time Job Description Summary ‎ LOCATION: Hybrid (Punta Gorda, FL) or Remote (For highly qualified candidates) This position analyzes, manages, and optimizes an organization's payroll process, ensuring accurate and timely employee compensation while maintaining compliance with labor laws and tax regulations, handling data, processing transactions, reconciling accounts, and acting as a liaison with HR and Accounting. They use data to find efficiencies, resolve discrepancies, prepare reports, and ensure legal adherence for things like wage, tax, and deductions. This role is crucial for our organization's financial health, bridging the gap between HR, accounting, and employees to ensure everyone gets paid correctly and legally, minimizing risks and improving operational flow. Reports to Sr. Payroll Manager. ‎ How will you make an impact & Requirements ‎ Core Responsibilities - Data Management: Gathering, validating, and analyzing payroll data for accuracy. - Processing & Compliance: Processing paychecks, managing taxes, deductions, garnishments, and ensuring adherence to federal, state, and local laws. - Auditing & Reconciliation: Performing internal audits, reconciling payroll transactions, and correcting errors. - Reporting: Preparing payroll reports, accounting transactions, and various documents for appropriate parties and special reports for management each payroll or as requested. - Cross-functional Collaboration: Working with HR, Accounting, Treasury, and other departments on payroll-related matters. - Process Improvement: Identifying and implementing ways to make payroll processes more efficient and effective. Key Skills & Knowledge - Knowledge of Laws: Deep understanding of wage and hour laws, tax regulations, and state/federal requirements. - Analytical Skills: Using data to solve problems and improve processes. - Technical Skills: Proficiency with payroll software, such as ADP and Workday, and software tools like Excel and Outlook. - Attention to Detail: Essential for accuracy in calculations and data entry. - Communication: Clear, concise written and oral conveyance is an essential function. Excellent customer service. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have the ability to work independently in a fast paced, cross-functional environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience - 5+ years in Payroll, performing all payroll functions. - Intermediate to advanced Microsoft Office skills, specifically Outlook, Word, and Excel. - Strong proficiency in Microsoft Excel, including advanced formula knowledge and experience with PivotTables. - Excellent customer service. Exercise highest discretion and professional prudence. - Ability to remain flexible, positive, and enthusiastic to changes and new assignments. - Aptitude to perform tasks independently and/or remote or virtual. - Experience with ADP or similar payroll systems. - CPP or FPC certification preferred. Physical Demands Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help. Compensation: $61,226.00 to $91,839.00

Florida
$61.2K - $91.8K / year
Cormac Corporation logo

PROCAS Financial Analyst AR/AP

Cormac Corporation

At CORMAC, we leverage the power of data management and analytics to enable our customers to achieve their strategic goals. With over 20 years of experience in health information technology (HIT), human-centered design principles, and Agile development methodologies, CORMAC delivers complex digital solutions to solve some of the most challenging problems facing public healthcare programs today.

Analyst34 days ago

Role Description We are seeking an analytical, detail-oriented PROCAS Finance Analyst AR/AP with extensive experience in PROCAS to join our growing team. This role supports both accounting operations and financial planning activities, ensuring accurate reporting, informed decision-making, and strong internal controls using PROCAS. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment. Key Responsibilities - Accounting Duties using PROCAS - Prepare and record journal entries, reconciliations, and month-end close activities - Assist with accounts payable, accounts receivable, and general ledger maintenance - Support preparation of financial statements in accordance with GAAP - Maintain fixed asset schedules and depreciation entries - Assist with audits by preparing schedules and responding to auditor inquiries - Finance & Analysis Duties using PROCAS - Support budgeting, forecasting, and variance analysis - Analyze financial trends, KPIs, and operational metrics - Prepare dashboards and management reports - Assist with modeling scenarios to support business decisions - Partner with cross-functional teams to provide financial insights Qualifications - Bachelor’s degree in Accounting, Finance, or related field - 2–4 years of PROCAS accounting with financial analysis experience - Experience in other Gov Con accounting packages similar to PROCAS - Strong understanding of GAAP, financial reporting, Government Accounting (indirect rates, flexibly-priced contracts) - Proficiency with Excel (pivot tables, lookups, formulas) - Strong analytical and problem-solving skills - Ability to meet deadlines, manage multiple priorities, and work independently Requirements - Experience with data visualization tools (Power BI, Tableau) - Prior experience in corporate finance, public accounting, or FP&A Location Leesburg, VA Working Arrangement 100% Remote Benefits - Flexible work schedules with remote, hybrid, or fully in-person workplace options - Supportive, collaborative, and welcoming environment

United States
$60K - $70K / year
Full TimeRemoteTeam 10,001+H1B Sponsor

Summary As a SAP S4 Security GRC Consultant at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. Here are the details on this position. Your role in our mission Job Title: SAP S4 Security GRC Consultant Experience: Overall experience 10+ with relevant 5+ years of relevant SAP security and GRC experience Employment Type: Full-time Work Timings (Night Shift): 7 PM till 4 AM (IST) Skills: SAP Security Expertise: o Deep understanding of SAP security concepts, including user management, role design, and authorization management. o Experience in securing various SAP modules such as S/4HANA, FIORI, BW, and others. SAP PS Proficiency: o Proficiency in SAP GRC tools and processes, including risk analysis, access control, and compliance management. o Ability to conduct security audits and risk assessments to identify and mitigate potential security threats. SAP Roles Authorization Fiori Catalog and Groups: o Expertise in configuring and managing SAP Fiori catalogs and groups. o Ability to design and implement role-based access controls (RBAC) within SAP Fiori environments. Role Configuration and Customization: o Experience in configuring and customizing SAP roles and profiles to meet business requirements. o Ability to develop and maintain security policies and procedures. Integration and Data Migration: o Knowledge of integrating SAP security with other systems and applications. o Experience in managing security aspects of data migration projects. Reporting and Analytics: o Ability to generate and analyze security reports to monitor compliance and identify security issues. o Proficiency in using SAP reporting tools to provide insights and recommendations for improving security. Project Management: o Strong project management skills, including planning, execution, and monitoring. o Experience with SAP project methodologies such as ASAP and Activate. o Ability to lead project teams and manage stakeholder expectations. Problem-Solving and Innovation: o Creative thinker with a proactive approach to identifying and solving business challenges. o Ability to drive process improvements and implement innovative solutions. Technical Skills: o Proficiency in SAP GUI and Fiori applications. o Familiarity with SAP HANA and S/4HANA environments. o Basic understanding of ABAP programming for troubleshooting and enhancements. Responsibilities: o Design, implement, and maintain SAP security roles and profiles. o Ensure compliance with SAP security policies and procedures. o Perform regular system audits to detect deviations from security policies. o Collaborate with internal teams to ensure SAP security during the implementation of new SAP modules or functionality. o Provide guidance and training on SAP security issues to other team members. o Develop and maintain documentation related to SAP security controls and procedures. o Stay updated on the latest security threats and SAP technologies to provide informed recommendations. o Proven experience in managing production support activities, ensuring timely resolution of Incidents and Service Requests, prioritization of work, and adherence to SLA and ITSM processes. What we're looking for Education: Bachelor’s Degree in one of the following: Computer Science Information Technology Information Systems Cybersecurity Engineering (any discipline with relevant SAP Security experience) Business Administration (with strong IT/security exposure) SAP Certifications (highly preferred): SAP Certified Technology Associate – SAP System Security and Authorizations SAP Certified Application Associate – SAP GRC Access Control SAP Certified Application Associate – SAP GRC Risk Management SAP S/4HANA Security & Authorization–related certifications SAP Identity Access Governance (IAG) certification (for cloud landscapes) What you should expect in this role Work / Environment: Bangalore/Chennai/ Full-Remote

India
RS Group logo

Change Analyst

RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 830,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. We are one team. We deliver brilliantly. We do the right thing. We make every day better. Join over 7,000 colleagues worldwide. Together, we can make great things happen. Aim for amazing and beyond.

Analyst34 days ago
Full TimeRemoteTeam 5,001-10,000

Change Analyst Location: Remote (UK) Permanent RS Group is looking for an experienced Change Analyst to join our Service Operations team. This role is ideal for a proactive and detail-oriented individual who can coordinate and govern change activity across the organisation, ensuring a consistent, controlled, and well-managed approach. You will play a key role in operating the Change Management process end-to-end, acting as a central point of contact for all change-related activity while working closely with stakeholders across the business. What you’ll be doing - Manage the Change Management process end-to-end, ensuring adherence to governance and best practices. - Act as a key point of contact within Service Operations for all Change Management activities. - Review and coordinate global product changes and system releases. - Ensure robust business impact and risk assessments are completed and validated. - Plan and communicate business/service outages and maintenance windows. - Coordinate and facilitate weekly Change Advisory Board (CAB) meetings. - Engage and communicate effectively with business stakeholders at all levels. - Maintain and communicate the Forward Schedule of Change (FSC). - Conduct post-implementation reviews, capturing lessons learned and improvement actions. - Track and ensure completion of improvement actions, with appropriate stakeholder sign-off. - Support the Release Management process and attend Release Board and Project Release meetings. - Build and maintain strong relationships with third-party partners and internal resolver teams. - Drive continuous improvement initiatives through trend analysis and insight. - Contribute to Problem Management activities, particularly for major or recurring incidents. - Produce and present key reports, metrics, and performance insights. - Participate in monthly governance meetings with managed service providers (MSPs). About you You’re a highly organised and confident Change Analyst who thrives in a fast-paced, collaborative environment. You’re comfortable managing multiple priorities, engaging with a wide range of stakeholders, and ensuring processes are followed without compromising agility. You bring a structured and analytical mindset, with the ability to challenge where needed and drive improvements. You communicate clearly and effectively, can influence decision-making, and remain calm under pressure—especially when managing critical or high-impact changes. You’re proactive in identifying opportunities for improvement and take ownership of seeing initiatives through to completion. What you’ll need - Experience in IT Operations or Service Support within a global or regional organisation. - Strong working knowledge of ITIL v4 and its practical application. - Experience managing SLAs, KPIs, and service improvement initiatives. - Excellent communication and stakeholder management skills. - Ability to remain composed and effective in high-pressure situations. - Strong analytical and problem-solving capabilities with a proactive approach. Desirable skills - ITIL Practitioner or ITIL v3 Expert certification. - Experience with ServiceNow or similar ITSM tools. - Understanding of Agile and Waterfall delivery methodologies. - Exposure to enterprise-scale systems, platforms, and infrastructure environments. The extras you’ll get: At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​ - Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​ - Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​ - Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​ - Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery​ - Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. ​ Our purpose? Making amazing happen for a better world. ​ We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. ​ We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. ​ We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​ Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​ #LI-GJ1 #LI-REMOTE

United Kingdom