Ludicrum logo
Ludicrum

A company specializing in iGaming solutions and services.

Retention Manager

Location

Europe

Posted

50 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Retention Manager

Ludicrum

• Lead, mentor, and develop the Retention & CRM team. • Conduct efficient and systematic employee performance evaluations and provide regular feedback. • Coordinate team composition and efforts, ensuring we have the right people in the right positions. • Fostering a culture of accountability and ownership by serving as an example. • Delegating responsibilities and handling administrative tasks as needed (approving vacations, salary raise requests, team budgets). • Set clear goals and KPIs for direct reports, and ensure their high performance and professional growth. • Ensure all lifecycle campaigns are scalable, highly personalized, data-driven, and continuously tested and optimized for performance. • Work with the Head of Retention and Data Science teams to implement and maintain churn prediction models. • Execute and optimize the VIP system strategy as defined by the Head of Retention, including tiers, qualification rules, benefits, and rewards structure. • Plan and execute seasonal, local, and event-based retention campaigns in alignment with the overall retention strategy. • Build strong product knowledge through close collaboration with Product, Tech, Payments, and Customer Support. • Track retention, churn, and VIP KPIs and report performance to the CMO. • Track and request quarterly budgets and make sure the ROI is positive.

Job Requirements

  • Fluency in English
  • At least 5 years of experience in non-regulated markets
  • At least 3 years of experience as a Retention Manager or similar leading roles
  • Proven experience managing teams, setting their goals and KPIs while giving back constructive career management feedback
  • Proven experience leading at a strategic level, ensuring daily operations and meaningful impact of team efforts on revenue
  • Keen eye for continuous improvement and ability to translate ideas into meaningful actions, driving them through execution and delivery
  • Ability to adapt quickly to new goals and challenges in a fast-paced environment

Benefits

  • Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
  • Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
  • Career Growth: We’re committed to your development, offering training and advancement opportunities.
  • Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
  • Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
  • Self Development Budget: Invest in your growth through online courses and professional learning opportunities.
  • Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
  • Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

Related Job Pages

More Customer Retention Specialist Jobs

Full TimeRemoteTeam 10,001+Since 1986H1B Sponsor

Company Description About Us: At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team, for the world’s leading music streaming platform. If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you. With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base! Job Description What You'll Do (Non-Voice Support Only): - Provide email and chat support (no phone calls!) to Spotify users - Answer common "how-to" and FAQ-type questions - Assist with account management and payment-related issues - Guide users through troubleshooting steps with patience and clarity Qualifications Qualifications: - Excellent Turkish (C1) and English (C1) - Valid EU work permit - Prior customer service experience is a plus - Strong written communication and problem-solving skills - A team player with a positive, can-do attitude - Comfortable explaining complex topics in a clear, simple manner Additional Information What You’ll Get: - Permanent contract with long-term job security - Fully remote training and work from anywhere in Bulgaria - Additional health and life insurance - 21 days of paid annual leave - Food vouchers and Multisport card (partially covered) - Performance bonuses - World-class training and career growth opportunities - Digital HR services and 24/7 psychological support Why Join Us? - Fully digital onboarding and contract signing - Recognition and referral programs - Engaging employee events and wellness initiatives - Learning platforms and certification support - Exposure to global business and an inclusive, multicultural environment Ready to start your journey with Spotify and Sutherland? Apply now and let’s make customer support more human – one message at a time.

Bulgaria

Loyalty Business Development & Retention Specialist-1

Topgolf

Topgolf is a sports entertainment complex that combines a high-tech golf game with a lively atmosphere, believing in the unlimited power of play to drive fun, connection, and innov

​​As the Loyalty Business Development & Retention Specialist, you will play a pivotal role in driving the success of our loyalty program. Success in this position requires strong communication skills, the ability to manage a high volume of interactions, and a commitment to meeting or exceeding monthly sales targets. Your time will be spent growing the program and working with current members as well as engaging members whose accounts are expiring or have lapsed. Your days will include utilizing proactive outreach to encourage new acquisitions and drive renewals to strengthen retention rates. You will also be responsible for guiding new members through the onboarding process. In this role, you will collaborate closely with the Venue Support Center and Venue Operational teams to enhance and optimize the program. Additionally, you will serve as a key point of contact for National Members, partnering with supporting venues to facilitate renewals and provide exceptional service. Your efforts will contribute directly to the growth and sustainability of our loyalty program, ensuring that members receive support and have a positive experience.​ BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify. View playmaker benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

United States
Full TimeRemoteTeam 10,001+Since 1884H1B No Sponsor

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8a-4:30p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5479 Financial Clearance PAC Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Responsible for assessing and verifying patient information for scheduled for medical services. This requires verification of patient’s demographic, financial and insurance information. Collects co-pays, deductibles, coinsurances, and down payments. Provides estimates for services when appropriate. Receives and processes patient financial liability payments for current and past balances. The focus is to collect patient liabilities prior to service and to resolve any insurance and financial issues prior to services being rendered. Reschedules appointments when appropriate under the guidance of department leader. This position is the front line for customer service, pre-registration and access to care for scheduled services. I. Major Responsibilities: 1. Initiates contact with insurance companies to obtain eligibility, gather accurate patient billing information, and performs collections with outstanding accounts receivable. 2. Accurately estimates the patient financial liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information). Answers patient inquiries regarding their liability and able to explain the variables involved. 3. Receives and processes patient payments. 4. Ensures pre-certification authorization and or referral is in placement prior to service being rendered. 5. Appropriately referring patients to Financial Counselors or Business Office dependent on need of patient. 6. Reschedules appointments when requested by patient or, under advisement of department leader, when due to financial circumstances appointment requires postponement. 7. Enters clear, concise notes concerning financial clearance status in system based on communications. 8. Demonstrate knowledge and understanding of all job-related policies and procedures and adheres to and consistently applies the Financial Clearance Policy in all patient cases. 9. Assesses gaps in patient coverage to determine patient financial exposure prior to rendering service. 10. Consistently demonstrates ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. 11. Performs other duties as assigned, or directed, to ensure smooth operation of the department/unit. II. Position Qualifications: License/Certification/Education: Required: 1. Minimum High School Diploma, or G.E.D., business concentration preferred. Preferred: 1. Associate degree, or higher, preferred. Experience/Skills: Required: 1. Four plus (4+) years of experience within a business office setting, hospital revenue cycle preferred, Physician office or collection agency. 2. Prior experience in a healthcare environment required. Preferred: 1. Working knowledge of personal computers and business office applications preferred. 2. Familiarity with hospital computer systems is a plus. 3. Knowledge of third party collections and reimbursement preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: On-the-job time is spent in the following physical activities: 1. Stand - 1/3 2. Walk - 1/3 3. Sit - 2/3 4. Talk or hear - 2/3 5. Uses hands to finger, handle or feel - 2/3 This job requires that weight be lifted, or force be exerted: 1. Up to 10 pounds - 1/3 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

United States
$21 - $34 / hour
Full TimeRemoteTeam 51-200

Join our team as a Customer Service Specialist in Pasco, WA—help clients with benefit solutions, deliver top-tier service, and grow your career with a Fortune 500 company 💼 Full-Time | Weekly Pay | Advancement Opportunities About Us The McQuade Agency, a top-performing partner of Globe Life (NYSE: GL), provides supplemental benefits to union members, credit unions, and associations across the U.S. Since 1951, we’ve been committed to protecting working families. Recognized by Forbes as one of the Top 25 Happiest Companies in America and holding an A+ Superior AM Best rating, we offer stability, growth, and an unmatched team culture. Perks & Benefits - Weekly pay + performance bonuses - Flexible schedule – work from home - Full training provided, no experience required - Career advancement opportunities - Team trips, contests, and events - Supportive and positive work environment Job Responsibilities - Provide outstanding customer service via phone, video, and email - Assist clients with benefits enrollment and account questions - Handle confidential information with professionalism - Resolve client issues and follow up promptly - Maintain accurate records and documentation Requirements - Excellent communication & listening skills - Self-motivated, adaptable, and reliable - Positive attitude and willingness to learn - Comfortable working in a remote environment Pay & Career Growth - Average first-year earnings: $62k–$80k - Annual earning potential grows by ~$25k per year - Merit-based promotions – leadership opportunities available 📌 Apply Today! Join a company that values integrity, teamwork, and growth. Apply now, and check your email for next steps! Equal Opportunity Employer Customer Service Specialist jobs in Pasco, WA – Apply now for remote-friendly roles with career growth, great pay, and training opportunities in the insurance industry.

United States
$62K - $80K / year