• Actively serves a portfolio of assigned accounts • Gain an understanding of client’s use cases and desired business outcomes • Help clients translate the business use cases into data science solutions • Provide guidance to customer organizations

Sama is a B2B platform that enables employers to provide hyper-tailored development through unlimited professional coaching—right from a user-friendly app (sama.io). Come join our amazing team working to elevate the corporate environment by allowing employees to be their best productive selves.  We’re building the future of work!  Ready to be a part of a team of highly motivated individuals who think like owners and are on a mission to consistently deliver amazing experiences? Read on. Your mission, should you choose to accept it: Driving success and retention: With a consultative approach, you are instrumental in helping our clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered. You are able to communicate strategic impact with executives and all levels of the client’s organization. Building relationships: Your knack for building rapport will be put to the test as you become the go-to contact for our valued clients, fostering strong, long-lasting partnerships.  Innovation and growth: You identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach. You will participate in product development to increase client impact. What you'll be doing: - Become the go-to point of contact and advisor for your clients. - Advise clients on their people development strategy to meet business objectives - Onboard new customers by facilitating demos and training around the product. - Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals. - Create and lead quarterly and annual business strategy reviews with each client. - Unlock upsell opportunities to optimize impact for the client. - Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth.

This role is for one of the Weekday's clients Salary range: Rs 414000 - Rs 518000 (ie INR 4.14 - 5.18 LPA) Min Experience: 1 years Location: Remote (India) JobType: full-time We are a global matchmaking company dedicated to fostering authentic connections and lasting relationships. Do you have a passion for helping individuals find their lifelong partners? Do you enjoy offering thoughtful guidance on love and relationships? We are seeking compassionate and empathetic individuals to become part of our Success Team.

• Customer Success and Support Lead serves as an experienced individual contributor within a team, with the expectation that you will further develop your leadership, guidance, and mentoring skills. • You will be responsible for driving customer engagement and requirements management with minimal oversight. • In this role, you will impact long-term program goals by bridging the gap between technical teams and end-users, ensuring a seamless onboarding journey and robust support ecosystem. • You will utilize strong influential skills to mentor junior staff and drive process improvements across the program. • Own the end-to-end user onboarding process. Define key touchpoints from initial technical discovery to post-onboarding nurturing, ensuring users are supported throughout their lifecycle.