Title: Lead Customer Experience Specialist Location: Honolulu United States Job Description: As a Lead Customer Experience Specialist here at Honeywell, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the department and adherence to standard procedures and checks in daily activity to provide excellent customer experience. You will report directly to our Program Supervisor, and you’ll work out of our Honolulu, Hawaii location on a hybrid work schedule. In this role, you will impact customer satisfaction by proactively engaging in appointment creation, data entry, standards and processes, and ensuring timely accounting and lifecycle maintenance of all workorders, and projects in Honeywell systems, and maintaining accurate customer accounts and materials in the customer database. Responsibilities KEY RESPONSIBILITIES - · Proactive engagement in workorder and process transitions within the department. - · Successful, timely accounting and lifecycle maintenance of all workorders, processes, and CSR projects in the Honeywell systems. - · Responsible for updating customer accounts: data entry in the customer database for customer appointment creation, interactions, or amendments. - · Follow-up on open workorder reconciliation, corrections, and accurately closing all workorders on a timely basis. - · Lead and support the Customer Service Representative (CSR) Team and establish clear directives and expectations for the team. - · Create and manage CSR standards and processes, identify opportunities for improvement, and implement and train as needed. Qualifications YOU MUST HAVE - · 5+ years’ experience in a Customer Services or related field - · Experience working in a multi-discipline team/multinational environment - · Experience in reviewing and redesigning of processes - · Good understanding and operational experience to drive a One-Honeywell approach WE VALUE - · Bachelor’s Degree - · Significant experience applying best practices in Customer & Product Support - · Excellent organization skills - · An ability to train others - · An ability to direct and motivate a team - · Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets. BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. J The annual base salary range for this position is $52,400-65,300. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Job Identification: 145839 Job Category: Customer Experience Job Schedule Full time Locations 220 S King St, Honolulu, HI, 96813, US(Hybrid) Hire Eligibility Internal and External

• Maintain and support application user administration. • Assist in recommending changes and coordinating applications to role based environment. • Identify and implement process improvements for business functions. • Management and coordination of Service Request list. • Coordinate application release updates with vendor and business users. • Ensure compliance with corporate standards. • Plan, test, implement, and troubleshoot software upgrades. • Support and develop end user training documentation. • Develop help desk knowledge base articles. • Work directly with IT teams to resolve technical issues. • Monitor and recommend software licensing changes to control costs. • Monitoring of and responding to application support tickets. • Provide timely status reports by application as needed. • Liaise with the IT PMO for prioritization of requests.

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: - Deliver outstanding customer support via emails; - Be organized and process driven, maintain a structured workflow; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English communication skills (Written C1 level or higher); - 1+ years of experience in a customer support role; - Have a troubleshooting and analytical perspective; - CRM systems expertise; - Strong analytical thinking and reading skills; - Proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: - Experience in the gaming industry; - Experience with Zendesk. What you get in return: - Provide services during flexible hours; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: - Deliver outstanding customer support via emails; - Be organized and process driven, maintain a structured workflow; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English communication skills (Written C1 level or higher); - 1+ years of experience in a customer support role; - Have a troubleshooting and analytical perspective; - CRM systems expertise; - Strong analytical thinking and reading skills; - Proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: - Experience in the gaming industry; - Experience with Zendesk. What you get in return: - Provide services during flexible hours; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.