ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. About the Role We are seeking a confident and people-focused RBT Performance Evaluator to support one of our U.S.-based clients in the ABA (Applied Behaviour Analysis) space. This role plays a key part in maintaining quality standards and fostering positive engagement with field staff. You will be responsible for coordinating and conducting structured performance evaluations for Registered Behaviour Technicians (RBTs) at 30, 60, and 90-day milestones. These evaluations are designed to be supportive, developmental conversations that strengthen performance, alignment, and communication between RBTs and their BCBA supervisors. In this role, you will review self-assessments completed by RBTs alongside feedback provided by their supervisors, identify any discrepancies, and facilitate professional, constructive discussions that reinforce strengths and highlight areas for growth. This is not a disciplinary function — it is a relationship-driven role focused on encouraging performance improvement, boosting morale, and ensuring consistent communication across the team. PLEASE NOTE: - Working Hours: Sunday - Thursday | 11:00 AM – 8:00 PM EST (17:00 PM – 02:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Job Responsibilities (not limited to): Performance Evaluation Coordination - Schedule and coordinate 30, 60, and 90-day performance review meetings with RBTs - Ensure all required evaluation forms (self-assessments and supervisor feedback) are completed prior to meetings - Maintain an organized calendar and ensure evaluations are conducted on time Evaluation Facilitation - Lead structured evaluation discussions in a professional and supportive manner - Review and compare RBT self-assessments with BCBA supervisor feedback - Identify and address any discrepancies in scoring or perception - Guide constructive conversations around performance, strengths, and improvement areas Employee Engagement & Communication - Create a positive and encouraging environment during evaluations - Ensure feedback is delivered in a clear, respectful, and constructive way - Build rapport with RBTs to support open and honest communication - Reinforce that evaluations are developmental and not punitive Documentation & Administration - Accurately document evaluation outcomes and key discussion points - Maintain organized digital records of all completed evaluations - Track completion rates and follow up on outstanding evaluations

Title: Referral Coordinator, Ostomy Care Location: United States Job Description: Responsible for creation and processing of referrals from HCPs and other referral sources into CM database for order confirmations and shipment. Duties include validation of medical files and scanning them into customer accounts within the database along with verifying patients’ insurance benefits by contacting insurance companies and documenting accounts accordingly. Major Areas of Accountability - Processes lead from external departments to complete the necessary documentation within CM database - Organize and update customer records by reviewing and validating relevant information received about customers and loading it into the database. - Complete inbound and outbound telephone calls in response to the referral as documented on the correspondence or HCP referral - Responsible for the timely verification of medical insurance benefits for new and existing patients; existing customers with changes in insurance, and reactivated patients - Note in each account a brief and clear summary of insurance information received from the insurance carrier. - Review each medical record received for missing documentation; check physician’s notes for appropriate diagnosis to justify Comfort Medical’s service; verify that the correct person has signed all paperwork such as physician’s orders, and other documentation requiring signature. - Ensure the correction of deficient documentation, and documentation requiring signature are received, and filed in the required period. - Ensure accuracy of components within the files and scanning into the system when applicable. - Research and resolve issues regarding a customer’s order; communicating with HCPs and insurance to gather relevant information and communicating the outcome to various stake holders where appropriate - Complete and/or update all pertinent records in company database using Corporate Compliance Guidelines - Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties - Exceed Quality and Quantity Performance Standards - Establish and maintain effective working relationships with customers and/or co-workers - Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems. - Support the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc. - Available and flexible in scheduling to meet the changing business requirements of the position (includes working nights and weekend) - Responsible for following good housekeeping and quality procedures - Follows and observes all safety practices - Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures - Additional duties required as directed by departmental management team - Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. - Other job duties as assigned Basic Qualifications - High school diploma or equivalent. - Minimum of one-year experience in a contact center. - English/Spanish bilingual preferred. - Willingness to engage in telephone direct sales. - Ability to take initiative and work independently. Preferred Qualifications - Ability to interpret instructions and guidelines to make decisions and take necessary actions. - Ability to follow complex instructions and guidelines to specific problems arising in the work area. - Ability to navigate between different computer systems. - Ability to apply instructions and/or guidelines as appropriate in the performance of duties. - Ability to maintain composure during stressful situations occurring because of workloads and/or deadlines. - Ability to communicate effectively (verbal and written). - Ability to determine work priorities. - Ability to work on one’s own initiative to achieve established goals and objectives. Disclaimer The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect: • Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. • Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services. • Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available. • Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. • Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. • Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. • Competitive Compensation: The total (hourly plus performance based incentive) compensation range for this position is $55,227 - $82,841. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.. Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!​ Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

Title: Referral Coordinator, Continence Care Location: United States Requisition ID 61025 Sales - ComfortMedical Job Description: Responsible for creation and processing of referrals from HCPs and other referral sources into CM database for order confirmations and shipment. Duties include validation of medical files and scanning them into customer accounts within the database along with verifying patients’ insurance benefits by contacting insurance companies and documenting accounts accordingly. Major Areas of Accountability - Process leads from external departments to complete the necessary documentation within CM database - Organize and update customer records by reviewing and validating relevant information received about customers and loading it into the database. - Complete inbound and outbound telephone calls in response to the referral as documented on the correspondence or HCP referral - Responsible for the timely verification of medical insurance benefits for new and existing patients; existing customers with changes in insurance, and reactivated patients - Note in each account a brief and clear summary of insurance information received from the insurance carrier. - Review each medical record received for missing documentation; check physician’s notes for appropriate diagnosis to justify Comfort Medical’s service; verify that the correct person has signed all paperwork such as physician’s orders, and other documentation requiring signature. - Ensure the correction of deficient documentation, and documentation requiring signature are received, and filed in the required period. - Ensure accuracy of components within the files and scanning into the system when applicable. - Research and resolve issues regarding a customer’s order; communicating with HCPs and insurance to gather relevant information and communicating the outcome to various stake holders where appropriate - Complete and/or update all pertinent records in company database using Corporate Compliance Guidelines - Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties - Exceed Quality and Quantity Performance Standards - Establish and maintain effective working relationships with customers and/or co-workers - Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems. - Support the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc. - Available and flexible in scheduling to meet the changing business requirements of the position (includes working nights and weekend) - Responsible for following good housekeeping and quality procedures - Follows and observes all safety practices - Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures - Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. - Other job duties as assigned Basic Qualifications - High school diploma or equivalent. - Minimum of one-year experience in a contact center. - English/Spanish bilingual preferred. - Willingness to engage in telephone direct sales. - Ability to take initiative and work independently. Preferred Qualifications - Ability to interpret instructions and guidelines to make decisions and take necessary actions. - Ability to follow complex instructions and guidelines to specific problems arising in the work area. - Ability to navigate between different computer systems. - Ability to apply instructions and/or guidelines as appropriate in the performance of duties. - Ability to maintain composure during stressful situations occurring because of workloads and/or deadlines. - Ability to communicate effectively (verbal and written). - Ability to determine work priorities. - Ability to work on one’s own initiative to achieve established goals and objectives. Disclaimer The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect: • Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. • Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services. • Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available. • Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. • Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. • Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. • Competitive Compensation: The total (hourly plus performance based incentive) compensation range for this position is $55,227 - $82,841. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!​ Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification. 61025 #LI-CM #LI-REMOTE

Kidney Care Specialist Address: 2300 Emerald Pl, Ste 101, Greenville, North Carolina, 27834, United States of America Job ID: R0249467 Location Type: Remote Job Description: PURPOSE AND SCOPE: The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by driving early education adoption, care navigation, and engagement through a combination of field-based physician and community outreach and virtual patient support. This role bridges the gap between diagnosis and informed treatment choice, ensuring patients receive timely, consistent education and support across the kidney care continuum. Deployment may vary by market need and may include field-based, virtual, or hybrid responsibilities. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms. - Conduct scheduled and on-demand virtual or in-person patient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences. - Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals. - Build and maintain strong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocate and value-based care objectives. - Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through. - Serve as a trusted resource to referring practices by providing timely communication, education updates, and patient status as appropriate - Document patient interactions, education provided, and outcomes accurately and timely in designated systems (e.g., Salesforce, EMR, or other approved platforms). - Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum. - Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate. - Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content. - Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education. - Identify patient barriers to care (social, logistical, educational) and connect patients with appropriate internal or external resources. - Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards. - Participate in team meetings, training sessions, and performance reviews as required. - Support patients longitudinally, reinforcing education, and navigating next steps in collaboration with the care team. - Perform other related duties as assigned. PHYSICAL DEMANDS AND WORKING CONDITIONS: - Role may be field-based, virtual, or hybrid depending on market needs. - Field-based roles may require extensive local or regional travel. - Valid driver’s license with reliable transportation and the ability to travel extensively within the assigned market.  - Travel to regional business units, corporate meetings, and on-site training will be required.   - Extensive regional travel to physician groups, healthcare locations, and associate home base.   - Must be willing to work occasionally in the evening and weekends, as needed.  - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   - Prolonged periods of sitting and computer use. - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. SUPERVISION: - No direct supervisory responsibilities. - Works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams. EDUCATION AND REQUIRED CREDENTIALS: - High School diploma or G.E.D. required; 3-5 years clinical background preferred - Relevant licensure or certification preferred, as applicable. EXPERIENCE AND SKILLS: - Minimum 1-3 years of experience in kidney care, chronic disease management, or related healthcare fields. - Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred. - Prior experience delivering virtual or telephonic patient education is strongly preferred. - Strong communication skills with the ability to explain complex clinical concepts in a clear, patient-friendly manner. - Demonstrated ability to engage patients remotely and build trust in a virtual environment. - Strong organizational and time-management skills with the ability to manage a virtual caseload. - Proficiency in Microsoft Office applications and experience with CRM systems (e.g., Salesforce) and/or EMRs. - Excellent verbal and written communication and presentation skills. - Comfort with digital platforms, virtual meeting tools, and data-driven workflows. - Valid driver’s license with reliable transportation and the ability to travel within the assigned market. - Ability to work autonomously but collaboratively on a team Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors