JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. How we support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial, and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security. What this job involves: Our team provides comprehensive contact center services to more than 100+ JLL clients globally, specializing in facility management and support operations. We deliver 24/7 assistance across multiple functions including service requests, inquiries, account management, complaints, follow-ups, and other facility management needs for our English-speaking global clients. Key responsibilities may include, but are not limited to: Customer Service & Relationship Management • Evaluate client requirements and develop customized service approaches to enhance satisfaction levels • Establish and nurture professional client relationships through consistent, proactive outreach • Own the complete customer experience from initial inquiry to final resolution, maintaining accountability throughout • Demonstrate exceptional dedication to client satisfaction by personally addressing concerns and pursuing outstanding results Operations & Process Management • Generate comprehensive work orders and track completion while keeping stakeholders informed of progress • Partner with internal departments and external service providers to deliver timely, effective solutions • Follow established service standards while actively identifying opportunities to surpass client expectations • Ensure thorough knowledge of company policies, procedures, and compliance requirements for operational excellence Problem-Solving & Analysis • Apply expert judgment to recognize critical situations requiring escalation to management or specialized teams • Support root cause analysis efforts for persistent or high-impact client concerns • Manage customer inquiries end-to-end, ensuring accurate information collection and consistent stakeholder updates Team Development & Collaboration • Work with cross-functional teams to design and implement operational enhancements and process refinements • Champion team training and development programs to improve overall service quality and performance • Guide new team members through structured mentorship programs and knowledge transfer to foster a high-performance environment • Contribute to strategic planning and policy development initiatives that support organizational objectives Sounds like you? To apply, you need to have: Skill and Experience Qualifications: • Excellent verbal and written English communication skills. • Advanced proficiency in computer functions within MS Office Suite • Strong administrative skills in organization and time management • Good reporting, analytics, and presentation skills • Willingness to work on shifting/rotating schedules. • Experience in supporting Global Region services is an advantage. • Bachelor’s degree preferred. • Should have at least 1-year tenure in current role/Service Line and must not have policy infraction on record for the last six months **For internal applicant Location: –Taguig, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Location: Remote –Taguig, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

What this Job Entails: The Service Desk Specialist I will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope: - Applies company policies and procedures to resolve routine issues - Works on problems of limited scope - Receives detailed instructions Your Roles and Responsibilities: - Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. - Help maintain equipment inventory, including processing RMAs and ordering new equipment. - Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. - Helps to monitor, update and maintain tickets in a defined ticketing system. - Assists with responding to tickets, contact users and plan workload. - Update, track and escalate the ticket to appropriate levels/group for resolution as required. - Sign-off on closed tickets with the user to include follow up specifically to the end user. - Provide routine software and hardware troubleshooting support to employees to resolve common IT problems. - Help support access to corporate network/wireless and applications both on the network as well as over VPN. - Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: - Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience - Builds stable working relationships internally - Follows standard practice and procedures when analyzing situations or data - Ability to work independently with minimal supervision - Excellent coordination skills and a team player - Ability to identify issues and escalate as needed - Excellent written and oral communication skills - Strong interpersonal and customer service skills - Knowledgeable about hardware, software, and network troubleshooting - Understanding of software application use and installation - Ability to resolve technical issues under pressure Preferred Qualifications: - Physical Demand & Work Environment: - Must have the ability to perform office-related tasks which may include prolonged sitting or standing - Must have the ability to move from place to place within an office environment - Must be able to use a computer - Must have the ability to communicate effectively - Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Role Description Are you great with numbers and love solving problems? We’re looking for a Sales Compensation Analyst to ensure producers receive accurate and timely commission payments. In this role, you’ll handle compensation inquiries, analyze data, and play an active role in improving our processes. If you’re detail-oriented and passionate about continuous improvement, we’d love to hear from you! Qualifications - Experience in customer service or phone support. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills with a customer-first mindset. - Ability to quickly learn Compensation systems and technology. - Attention to detail, ability to multitask, and a proactive approach to meeting deadlines. - A mindset for continuous improvement, always looking for ways to optimize processes and enhance efficiency. - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Answer incoming calls and assist with questions about Compensation payments and processes. - Calculate and process commission payments, ensuring accuracy and compliance with policies. - Maintain and update compensation records, including rates, formulas, and program changes. - Review and reconcile commission accounts, identifying and resolving discrepancies. - Analyze compensation programs, suggest improvements, and collaborate with internal teams to enhance processes. - Identify opportunities for automation, efficiency, and continuous improvement in compensation workflows. Benefits - Estimated Hourly Wage: - Sales Compensation Analyst I: $20.00-$24.25 (Hourly), plus annual bonus opportunity. - Sales Compensation Analyst II: $20.75-$25.88 (Hourly), plus annual bonus opportunity. - Sales Compensation Analyst III: $22.75-$28.38 (Hourly), plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

QA Analyst I Job Description Opportunity Summary We are looking for an enthusiastic and dynamic individual with an overall experience of 1 – 4 years to join Upland India as a QA Analyst I for our Upland Connectors product. The individual will work as a QA analyst primarily in manual testing. What would you do? - Test new features and bug fixes of the product before release - Create and execute test cases and execute functional, application, security, accessibility andregression tests - Record, analyze and report on test results and complex issues - Interact with QA, Product Owners andDevelopment team members to understand the testing requirements - Participate in team meetings, which include, but are not limited to Sprint planning, grooming, daily stand up, etc. What are we looking for? Technical Skills The following skills are needed for this role. Experience · 1-4 years experience in Quality Assurance · Bachelor’s Degree in relevant discipline or equivalent experience Primary Skills (2-3 mandatory skills) · 1-4 years of testing web based applications · 1-4 years writing/executing manual test cases · Practical Agile and Scrum experience · Experience in CRM Integration testing (e.g. Salesforce, MS Dynamics, etc.) · Experience in Security Testing (Access Control Permissions, Advanced Security Modules) Secondary Skills (nice to have) · Experience working with AI technologies · Basic database knowledge (SQL) · Container testing experience Soft Skills · Clear and effective communication both verbally and written · Ability to work in a team environment with a diverse range of people · Passionate about delivering an amazing customer experience · Possesses a good work ethic; a self-starter with a desire to grow Growth Skills · Always looking for better ways to get the job done Qualification Upland Software is looking to recruit a self-starting, creative and innovative QA analyst into our Connectors team. A career with Upland Software offers the chance to work with an exciting, company on the leading edge of software solution development in our industry. Our team shares an intense belief in creativity, innovation, and the entrepreneurial spirit. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation. Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected status. About BA Insight Upland BA Insight provides an AI search platform enabling organizations to deploy search solutions both internally and for their extranet / internet needs. Our technology stack provides an end-to-end solution for all search needs: from indexing any content source and enhancing ingested content quality to an enhanced search user experience framework, leveraging AI and NLP to provide the best answer possible to end-users. Our technology is deployed within many organizations worldwide, ranging from hundreds of users to hundreds of thousands of users, processing hundreds of millions of documents. You will join the core development team and be given the opportunity to work on all aspects of our technology stack. From building high performance connectors enabling ingestion of terabytes of data to integrating AI, large language models like ChatGPT and ML into our processing flow to understand content and queries and offer the right answer at the right time. If you are interested in search and information retrieval or love the challenge of highly scalable, highly performing software, you have a place in our team. About Upland Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually. #LI Remote