What this Job Entails: The Service Desk Specialist I will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope: - Applies company policies and procedures to resolve routine issues - Works on problems of limited scope - Receives detailed instructions Your Roles and Responsibilities: - Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. - Help maintain equipment inventory, including processing RMAs and ordering new equipment. - Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. - Helps to monitor, update and maintain tickets in a defined ticketing system. - Assists with responding to tickets, contact users and plan workload. - Update, track and escalate the ticket to appropriate levels/group for resolution as required. - Sign-off on closed tickets with the user to include follow up specifically to the end user. - Provide routine software and hardware troubleshooting support to employees to resolve common IT problems. - Help support access to corporate network/wireless and applications both on the network as well as over VPN. - Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: - Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience - Builds stable working relationships internally - Follows standard practice and procedures when analyzing situations or data - Ability to work independently with minimal supervision - Excellent coordination skills and a team player - Ability to identify issues and escalate as needed - Excellent written and oral communication skills - Strong interpersonal and customer service skills - Knowledgeable about hardware, software, and network troubleshooting - Understanding of software application use and installation - Ability to resolve technical issues under pressure Preferred Qualifications: - Physical Demand & Work Environment: - Must have the ability to perform office-related tasks which may include prolonged sitting or standing - Must have the ability to move from place to place within an office environment - Must be able to use a computer - Must have the ability to communicate effectively - Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Role Description Are you great with numbers and love solving problems? We’re looking for a Sales Compensation Analyst to ensure producers receive accurate and timely commission payments. In this role, you’ll handle compensation inquiries, analyze data, and play an active role in improving our processes. If you’re detail-oriented and passionate about continuous improvement, we’d love to hear from you! Qualifications - Experience in customer service or phone support. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills with a customer-first mindset. - Ability to quickly learn Compensation systems and technology. - Attention to detail, ability to multitask, and a proactive approach to meeting deadlines. - A mindset for continuous improvement, always looking for ways to optimize processes and enhance efficiency. - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Answer incoming calls and assist with questions about Compensation payments and processes. - Calculate and process commission payments, ensuring accuracy and compliance with policies. - Maintain and update compensation records, including rates, formulas, and program changes. - Review and reconcile commission accounts, identifying and resolving discrepancies. - Analyze compensation programs, suggest improvements, and collaborate with internal teams to enhance processes. - Identify opportunities for automation, efficiency, and continuous improvement in compensation workflows. Benefits - Estimated Hourly Wage: - Sales Compensation Analyst I: $20.00-$24.25 (Hourly), plus annual bonus opportunity. - Sales Compensation Analyst II: $20.75-$25.88 (Hourly), plus annual bonus opportunity. - Sales Compensation Analyst III: $22.75-$28.38 (Hourly), plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

QA Analyst I Job Description Opportunity Summary We are looking for an enthusiastic and dynamic individual with an overall experience of 1 – 4 years to join Upland India as a QA Analyst I for our Upland Connectors product. The individual will work as a QA analyst primarily in manual testing. What would you do? - Test new features and bug fixes of the product before release - Create and execute test cases and execute functional, application, security, accessibility andregression tests - Record, analyze and report on test results and complex issues - Interact with QA, Product Owners andDevelopment team members to understand the testing requirements - Participate in team meetings, which include, but are not limited to Sprint planning, grooming, daily stand up, etc. What are we looking for? Technical Skills The following skills are needed for this role. Experience · 1-4 years experience in Quality Assurance · Bachelor’s Degree in relevant discipline or equivalent experience Primary Skills (2-3 mandatory skills) · 1-4 years of testing web based applications · 1-4 years writing/executing manual test cases · Practical Agile and Scrum experience · Experience in CRM Integration testing (e.g. Salesforce, MS Dynamics, etc.) · Experience in Security Testing (Access Control Permissions, Advanced Security Modules) Secondary Skills (nice to have) · Experience working with AI technologies · Basic database knowledge (SQL) · Container testing experience Soft Skills · Clear and effective communication both verbally and written · Ability to work in a team environment with a diverse range of people · Passionate about delivering an amazing customer experience · Possesses a good work ethic; a self-starter with a desire to grow Growth Skills · Always looking for better ways to get the job done Qualification Upland Software is looking to recruit a self-starting, creative and innovative QA analyst into our Connectors team. A career with Upland Software offers the chance to work with an exciting, company on the leading edge of software solution development in our industry. Our team shares an intense belief in creativity, innovation, and the entrepreneurial spirit. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation. Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected status. About BA Insight Upland BA Insight provides an AI search platform enabling organizations to deploy search solutions both internally and for their extranet / internet needs. Our technology stack provides an end-to-end solution for all search needs: from indexing any content source and enhancing ingested content quality to an enhanced search user experience framework, leveraging AI and NLP to provide the best answer possible to end-users. Our technology is deployed within many organizations worldwide, ranging from hundreds of users to hundreds of thousands of users, processing hundreds of millions of documents. You will join the core development team and be given the opportunity to work on all aspects of our technology stack. From building high performance connectors enabling ingestion of terabytes of data to integrating AI, large language models like ChatGPT and ML into our processing flow to understand content and queries and offer the right answer at the right time. If you are interested in search and information retrieval or love the challenge of highly scalable, highly performing software, you have a place in our team. About Upland Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually. #LI Remote

Title: Senior Full Motion Imagery Analyst (FMV) Location: Fayetteville, NC Job Description: As a Senior Full Motion Video Analyst you will provide intelligence analysis/fusion PED support working a modified Panama schedule that support OCONUS operations. Drawing on your expertise, you'll provide vital insights to drive operations via the "Find, Fix, Finish, Exploit, Analyze and Disseminate (F3EAD)" targeting methodology. This involves comprehensive regional and point analysis utilizing cutting-edge geospatial techniques. Come join our team as a Senior FMV Analysts and support 24/7 Intelligence, Surveillance, and Reconnaissance (ISR) operations conducting Processing, Exploitation, and Dissemination (PED) missions supporting Special Operations Forces (SOF). This is an exciting opportunity to join the SMX in Fayetteville! This position requires a DoD Top Secret SCI clearance which requires US citizenship for work on a DoD contract. Job Tasking - Perform near real-time observation, analysis, exploitation, and reporting of GEOINT data IAW the DNI ICD 203 and SOCOM Joint PED standards. - Demonstrate an advanced understanding of FMV sensor design, collection systems, data acquisition, exploitation technologies, data analysis, production processes, and systems dissemination methods and tools - trains others on the concepts. - Interface and effectively communicate with intelligence and operations partner elements; maturity/experience commensurate with driving change through deep technical subject matter expertise and operational experience – proven experience bridging seams between operators and analysts to drive cutting-edge products. - Deliver quality outputs for all Screener, Reviewer, and production functions. - Demonstrate advanced proficiency of the ARIES Contract customer mission to explain and anticipate requirements for the different mission sets, designations, and requirements - trains others on concepts. - Possess a firm understanding of ISR collection techniques, sensor and platform capabilities, and best practices utilized during multi-INT product creation. - Willingness to work a flexible schedule (nights and weekends, as needed). - Perform all listed FMV Analyst duties at an advanced level with minimal or no supervision and confirm proficiency by working shifts on the PED operations floor. - Provide fusion of new, groundbreaking intel disciplines into assessments through incorporation of historical FMV data, optical images, non-optical images, satellite images, radar, or other intelligence information to enhance intelligence products while removing human latencies and overcoming traditional high/low side limitations – expert at fusing data into advanced intelligence products. - Perform Quality Assurance/Quality Control Reviews of all production efforts prior to government submittal - trains others on concepts. - Demonstrate advanced proficiency of Team SOPs and chain of command within assigned Team, overall customer organization, and program - trains others on concepts. - Provide analysis remotely from CONUS PED locations. - Apply intelligence techniques in support of a specified Area of Responsibility (AOR) using logic, analysis, synthesis, creativity, judgment, and systematic approaches to gather, evaluate, and use multiple sources of information to inform decisions and outcomes; shapes intelligence community exploitation TTPs to revolutionize and synthesize data. - Demonstrate advanced proficiency with FMV Analysis architecture and support roles and effectively collaborates, where appropriate, with other analysts during the entire TCPED process, including the collection, research, analysis, and product generation process - trains others on concepts. Skills & Experience Requirements - Positions requires an active DoD TS/SCI clearance. - A minimum of 10 years of experience with operational and tactical level intelligence to include general experience in the fields of targeting, intelligence systems, and geospatial systems. - The ability to develop concepts of operations for processing and analytical initiatives. - Experience providing direct analytical support to operations and providing direct analytical and targeting support to deployed SOF elements in support of Counter Violent Extremist Organization and Counter Terrorism operations. - Expert understanding of intelligence tools and Motion Imagery PED Software such as SOCET GXP, In-Motion, Microsoft Office, Google Earth, AIDE, DCGS-A, MIRC, PIDGIN, GETS, AIMES, NGDS, GSR, CEDALION, and UVDS. - SAR/LiDAR experience - Must have the ability to manage the production of intelligence assessments and products in support of deployed SOF to enable the F3EAD targeting cycle. - Prior SOF targeting operations experience in the AFRICOM AOR is desired. - Be able to liaison with AFRICOM and SOCAF foreign counterparts in support of combined ISR intelligence missions at various deployed locations in Africa. - Experience researching, developing, and presenting all-source intelligence products, at the operational level, to senior leaders including CT and regional analysis, GEOINT, HUMINT, SIGINT, OSINT/PAI, political/military analysis, and support to targeting. - A minimum of eight years of hands-on IMINT and/or FMV analysis and production experience. - The ability to interface with other intelligence organizations to fully prepare teams for exploitation of enemy personnel, as well as prepare post-screening analytical products and assessments supporting targeting efforts and threat analysis. - Possess a firm understanding of input/output/flow of information in a C5ISR environment. - Candidates must have good interpersonal skills and be able to effectively work, individually or as a member of a team, and take the lead on select tasks as required. - Demonstrated deployed experience in forward-deployed locations supporting SOF units providing intelligence support to tactical and operational SOF is desired. - The ability to gather, interpret, and compare data to produce reports and establish conclusions. - Must have the ability to coordinate with Foreign Disclosure Officers to enable the proper intelligence sharing in accordance with established intelligence sharing agreements. #cjpost #LI-KK1 The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement. The proposed salary for this position is: $85,000 - $98,000 USD At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).