About us: The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together. What's the opportunity? Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product. What you'll do: - Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier - Schedule and conduct kick-off calls with new clients to understand their specific needs and goals - Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities - Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best client onboarding experience - Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter - Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap - You will support our NAMER market and align with the timezone across NAMER. You’ll be successful if: - You are customer-obsessed, always putting our customers first and being there for them every step of the way - You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals - You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills - You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers - You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment - Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! - You have prior Implementation experience in EOR industry Equal employment opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

• Serve as the primary point of contact for clients during the implementation phase • Review the Chart of Accounts structure with customers to achieve their desired structure • Review the required approval levels that have been used within each school and in conjunction with IMP’s methodology and the clients’ needs • Define the best method to build the required workflows for purchasing approvals • Support customers through the implementation process including user acceptance testing

This is a remote position. Position: CRM Specialist (HubSpot Implementation) Contract Duration: 6 months (extendable based on performance and business need) Preferred Location: Bangalore preferred, but open to remote within India. We are looking for someone who can lead and support the implementation and optimization of HubSpot CRM. This is a hands-on role focused on setup, configuration, automation, reporting, and system integrations. The key responsibilities would include: - End-to-end HubSpot implementation. - Pipeline, deal stage, and custom object configuration. - Workflow automation across sales and marketing. - Reporting dashboard setup and revenue tracking. - Data migration and validation. - Integration with finance tools and APIs Development. - Supporting user training and documentation.

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About The Role As a Senior Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilising your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. What You’ll Do - Lead workforce management implementations across multiple locations and environments. - Define project scope, develop and maintain detailed plans, and monitor progress to ensure on-time, on-budget delivery. - Be a key point of contact for clients — managing expectations and fostering strong relationships. - Support the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. - Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). - Partner with cross-functional teams, including consultants, support, and engineering, to align on goals and deliver outcomes. - Oversee the full project lifecycle: requirements gathering, quality delivery, testing, deployment, risk mitigation, and reporting. - Identify process dependencies, eliminate redundancies, and ensure efficient workflow. Establish common definitions, terminology, and naming conventions across projects. - Build trusted advisor relationships with clients and identify opportunities to add value. - Travel up to 25% may be required to meet with clients and support project implementations. What You’ll Bring - Experience - - 10+ years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). - 5 to 8 years of experience in Workforce Management is a must. - Proven track record delivering software implementation projects end to end. - Extensive experience in implementing solutions for large enterprise customers across multiple locations. - Skills - - Thorough understanding of business, process, and technology relating to workforce management. - Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. - Extensive experience on UKG Pro WFM modules like Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities. - Prior experience in supporting functional testing, integration testing, and UAT. - Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. - Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. - Excellent organisational, time management, and communication skills (both written and oral)— comfortable presenting to all organisational levels. - Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. - Proficiency with MS Project, Excel, SharePoint, PowerPoint, and Visio. - Calm under pressure, adaptable, and solutions-focused. - Skilled in prioritisation, issue and risk management. - Certifications - - PMP or PRINCE2 or a related project management methodology knowledge an advantage. - UKG Certified training badges an advantage. - Education - - Tertiary qualifications in Business, HR, IT, or a related field an advantage. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com