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Application Operations Lead
Location
Colorado
Posted
41 days ago
Salary
0
Seniority
Senior
Job Description
Application Operations Lead
Endava
• Serve as the single point of operational accountability for assigned applications and workflows. • Own incidents from intake through resolution, even when fixes span multiple teams or vendors. • Act as the escalation lead when issues cross traditional support boundaries. • Diagnose complex failures involving: SaaS platforms, Identity and access systems, Data pipelines and integrations, Upstream/downstream dependencies • Support Model & Documentation Ownership • Own and maintain authoritative end-to-end support diagrams for assigned platforms. • Create and evolve triage runbooks that define: What to check, Where to check it, Who owns each correction step • Act as Tier 2.5 / Tier 3 escalation lead for complex operational issues. • Identify recurring failure patterns and systemic gaps. • Partner with engineering and product teams to reduce operational risk over time.
Job Requirements
- Strong experience supporting complex, integrated applications in production.
- Demonstrated ability to troubleshoot issues that span: Multiple systems, Multiple teams, Multiple vendors
- Deep understanding of: Application workflows, Data movement and integrations, Identity and access concepts
- Proven ability to operate effectively without formal authority.
- Excellent documentation and communication skills.
- Experience working in: Healthcare, regulated, or compliance-sensitive environments
- Centralized operations or ECC models
- Experience building or maturing support operating models, not just running tickets.
- Comfort acting as the “glue” between product, engineering, operations, and vendors.
Benefits
- Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
- Flexible Spending Accounts (Medical, Transit, and Dependent Care)
- Employer Paid Life Insurance and AD&D Coverages
- Health Savings account paired with our low-cost High Deductible Medical Plan
- 401(k) Safe Harbor Retirement plan with employer match with immediately vest
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• Preparation for the varied responsibilities in operating room services • Practical on-site placements • Theoretical instruction in block courses



