• Assess, evaluate, and assist in resolving pharmacy operations system and technology issues. • Provides support to Business Owners and Business Leads in delivery of key Operations Technology initiatives (multiple initiatives simultaneously). • Utilize the Rally platform to log, track, and manage multiple areas in the platform such as User Stories, Test Cases, Defects, and more. • Perform User Experience Testing based on various changes and implementations in the system. • Demonstrates ability to support problem identification, solution definition and refinement, measurement and tracking of outcomes – including a clear understanding of what defines success. • Identifies and clears, through coordination with Operations and IT/Engineering teams, roadblocks to unlock organization and operational barriers to ensure initiative success. • Escalate issues/concerns appropriately if issues arise.

• Design data ingestion and reports to translate business needs and client needs into systems that support clients. • Serve as the data and reporting owner for one or more clients, managing the backlog and prioritizing enhancements and issue resolution using Agile methodologies (e.g., JIRA). • Oversee program and report implementation and data ingestion - using dashboards and queries for early alerting of issues • Collaborate with engineering and strategy teams to ensure technical specifications align with product goals and user needs. • Ensure the integrity and accuracy of data leveraged within reporting and analytical tools. • Establish and manage strong relationships with stakeholders across multiple business units, acting as the primary interpreter of business requirements from clients. • Communicate updates, progress, and results clearly to stakeholders and leadership.

Employment Type: Full timeShift: Description: POSITION PURPOSE The Vulnerability Management Analyst is responsible for identifying, assessing, and assisting in the remediation of security vulnerabilities across the organization’s infrastructure, applications, and endpoints. This role requires collaboration with cross-functional teams to ensure vulnerabilities are addressed promptly and effectively while enhancing the organization's overall security posture. ESSENTIAL FUNCTIONS - Conduct regular vulnerability scans and assessments using enterprise tools (e.g., CrowdStrike Falcon, Tenable, Qualys, Rapid7, etc.). - Analyze scan results to identify vulnerabilities, prioritize risk levels, and produce actionable reports. - Collaborate with IT, development, and business teams to validate, remediate, or mitigate identified vulnerabilities. - Monitor threat intelligence feeds and map emerging threats to the organization’s attack surface. - Maintain and improve processes for vulnerability lifecycle management, including discovery, tracking, reporting, and closure. - Provide subject-matter expertise on vulnerability risks, impacts, and remediation strategies to stakeholders. - Oversee and guide the documentation of processes and creation of playbooks to ensure consistent and scalable vulnerability management practices. - Lead post-remediation validation to verify the effectiveness of implemented fixes. - Manage monthly security metrics reporting related to vulnerabilities and remediation efforts. - Design, write, and maintain scripts using Python and PowerShell to automate routine cybersecurity tasks such as log analysis, threat indicator enrichment, alert triaging, and system health checks. - Serve as a subject matter expert guiding cross-functional teams in aligning vulnerability assessments with business risk tolerance, regulatory requirements, and operational impact in accordance with compliance frameworks. - Develop and oversee the implementation of security controls and automation within CI/CD pipelines to enforce DevSecOps best practices across the vulnerability management lifecycle. - Oversee and mentor junior analysts’ investigative work to ensure accuracy, thoroughness, and alignment with established processes. - pay grade 16 range 105,654.6408-174,330.1573 Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. MINIMUM QUALIFICATIONS - Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or an equivalent combination of education and experience. - Five (5) to seven (7) years of experience in vulnerability management, cybersecurity, or related roles. - Industry certifications such as CompTIA Security+, GIAC (GSEC, GCIA, etc.), CISSP, or similar. - Experience with compliance frameworks (e.g., HIPAA, PCI-DSS, NIST, etc.). - Familiarity with asset management and discovery solutions. - Exposure to DevSecOps practices and integration into CI/CD pipelines. - Subject Matter Expert with CVSS scoring and risk prioritization frameworks - Knowledge of scripting languages (e.g., Python, PowerShell) for automation purposes. - Strong understanding of vulnerability assessment tools and methodologies. - Familiarity with CVSS scoring and risk prioritization frameworks. - Strong analytical skills with the ability to interpret vulnerability data and communicate risk effectively. - Experience with patch management processes and tools. - Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS - This position operates in a typical office environment. The area is well lit, temperature-controlled and free from hazards. - Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. - Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. - The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. - The incumbent must be capable of traveling in the course of completing project assignments. - Must be available for on-call rotations to support 24x7x365 service availability. - This role is remote however the team is expected to travel for training at minimum annually. Must be able to travel to the various Trinity Health sites (up to 10%) as needed (may or may not apply). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be constructed as an exhaustive list of duties so assigned. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Solution Center Analyst within PNC's TSC SERVICE DESK organization, you will be based in Pittsburgh, PA, Strongsville/Cleveland, OH. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. SHIFT: Monday - Friday 7:30 am - 4:30 pm EST *PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.* Chat experience a plus Service Desk Experience Ticket Experience Phone Experience IT Background This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Provides the first line of support and problem resolution for technology products and applications. - Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology. - Escalates issues to second and third level support teams through pre-determined directions or procedures. - Resolves employee/contractor technology issues during point of contact. - Partners with end-user and other analysts to resolve normal and unusual information system problems. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical Support Competencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, IT Standards, Procedures & Policies, Problem Solving, Technical Troubleshooting Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $31,000.00 – $59,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 04/20/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.