Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Solution Center Analyst within PNC's TSC SERVICE DESK organization, you will be based in Pittsburgh, PA, Strongsville/Cleveland, OH. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. SHIFT: Monday - Friday 7:30 am - 4:30 pm EST *PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.* Chat experience a plus Service Desk Experience Ticket Experience Phone Experience IT Background This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Provides the first line of support and problem resolution for technology products and applications. - Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology. - Escalates issues to second and third level support teams through pre-determined directions or procedures. - Resolves employee/contractor technology issues during point of contact. - Partners with end-user and other analysts to resolve normal and unusual information system problems. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical Support Competencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, IT Standards, Procedures & Policies, Problem Solving, Technical Troubleshooting Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $31,000.00 – $59,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 04/20/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Configuration experience in the Pricing, Provider, enrollment, and benefit modules of QNXT. - Provider reimbursement configuration set-up and maintenance. - Primary care provider capitation configuration set-up and maintenance. - Membership/divisions configuration set-up and maintenance. - Group/member premium configuration set-up and maintenance. - Medical management configuration set-up and maintenance. - Analysis, documentation, data entry, configuration and testing of the configuration set-up to support current operations and new market growth. - Maintenance and updates of various files and documentation, utilizing software such as Word, Excel, Access and Visio. - Knowledge of health plan operations in regard to information systems, system configuration and testing. Salary Range Now, a little about us … At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care. And at the very core of this vital work is our incredibly talented people. People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare. Perks and benefits Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career. - Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family. - Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more. - And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way. Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.

Location Address: Remote Office Santa Fe, NM 87501 Compensation Pay Range: Minimum Offer $0.00 Maximum Offer $0.00 Now Hiring: HIM Document Analyst Summary: Job Description Summary Build Your Career as a HIM Document Analyst Start your career in Health Information Management with a role that ensures accuracy, compliance, and excellence in patient documentation. As a HIM Document Analyst, you play a key part in maintaining the integrity of the medical record and supporting high‑quality patient care. Type of Opportunity: Full time Job Exempt: No Job is based: Remote Workers New Mexico Work Shift: 10 Hour Days (United States of America) Responsibilities: As an HIM Document Analyst, you are responsible to the Chart Completion Analyst reviews each discharged patient’s record for incomplete or missing items, identifies the responsible provider, and links deficiencies to the appropriate physician for completion. The analyst monitors the reanalysis queue to ensure all records are completed accurately and on time. You will be responsible for verifying chart completion and performing quantitative analysis for inpatient, Skilled Nursing Facility Unit, ambulatory surgery, and GI lab medical records. All work must meet standards established by JCAHO, CMS, and the Medical Staff Rules and Regulations. Key responsibilities: - Reviews records for missing documents, signatures, and required text. - Performs quantitative analysis to ensure complete documentation. - Assigns deficiencies to the appropriate medical staff for completion. - Enters analysis details into the electronic chart‑tracking system. - Confirms all inpatient, SNF, ambulatory surgery, and GI lab records are analyzed. - Provides backup support for prepping, scanning, and indexing. - Assists physicians one‑on‑one with completing medical records. - Re-analyzes records as needed and updates the chart‑tracking system. - Prepares weekly pre‑suspension reports for medical staff leadership. - Operates office equipment such as scanners, copiers, fax machines, computers, and phones. Qualifications: - Knowledge of medical terminology and anatomy preferred. - High School or GED - Two to five years of relevant experience required. - At least one year—preferably two—in an acute care setting with responsibility for documentation requirements. - Demonstrated competency in all areas of Medical Records. - Strong skills in medical record completion and discharge analysis. - Experience with electronic patient record systems preferred. - Strong written and verbal communication skills. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

• Provide technical assistance to customers • Provide professional business-to-business customer service • Ensure that reported problems and anticipated issues are resolved • Work closely with colleagues to collaborate on behalf of the customer • Accelerate issues toward timely resolution and communication