The Associate Manager for WFE Student Success will build strong teams that foster authentic relationships with students. This function is accountable for the enrollment and persistence of students through their education programs Essential Duties and Responsibilities: - Ownership of student-first focused culture. - Motivating and leading a team of Success Coaches to ensure attainment of WFE objectives and to effectively implement continuous improvement. - Recruit, interview and make hiring decision for new team members. - Provide coaching and training to team of Success coaches through 1-1’s, call call reviews, performance evaluations, and team meetings. - Collaboration with education providers staff to ensure strong curriculum knowledge of institution and resources available to students. - Direct management, hiring and development of team members. - Ensure the team is equipped with processes, tools and techniques to provide exceptional service to the students. - Partnering with appropriate leadership regarding weekly reports on student success activities, projections and performance. - Provide change management leadership Job Skills: - Understanding of student success, advising and coaching, solution/relationship selling, uncovering buying decisions and understanding customer needs. - Capable of working in a fast-paced, startup-like environment (grit, tenacity, and an ability to get things done) - Proven track record of success meeting targets, business objectives, and adding to the financial growth of the company. - Thorough understanding of applying appropriate metrics, measurements, and analytics in a student success environment. - Excellent communication skills; professional demeanor and style. - Clear leadership, coaching and motivational abilities; experience hiring, developing, rewarding and retaining a team. - Clear ability to multi-task and learn and leverage a variety of software applications. Work Experience: - 4+ of advising, student success or student services program and/or business experience within a fast- paced work environment servicing company clients. - Experience managing efficiency or cost reduction initiatives through process improvements, use of technology and staff performance. Education: - Bachelor’s degree preferred Other: - Must be able to travel up to 10% of the time. - Must be able to lift 25 lbs. - Typical office setting. - Mobility within the office including movement from floor to floor. - Travel via plane, car, and metro may be required to perform this job. - Must be able to work more than 40 hours per week when business needs warrant. - Access information using a computer. - Effectively communicate, both up and down the management chain. - Effectively cope with stressful situations. - Strong mental acuity. - Regular, dependable attendance and punctuality are essential functions of this job. - Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $67,700.00 - $101,500.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

• Assist 1099 service partners with onboarding and account management. • Monitor service dashboards and proactively reach out for real-time support. • Respond to delivery partner inquiries on Gladly via phone, e-mail, and text. • Cross-reference internal data to make decisions on 1099 account status. • Relay operational issues with local warehouse teams and operations managers. • Troubleshoot technical problems and deliver clear outcomes and solutions. • Prioritize tasks in a fast-paced and high pressure environment. • Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole. • Communicate with a professional and friendly tone. • A passion for creating an amazing customer experience

• Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity. • Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success. • Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency. • Track key performance indicators (KPIs), analyze data to identify trends, and share insights on opportunities and risks. • Work cross-functionally to address and resolve operational challenges effectively.

• Operation of the Insider CRM platform using Email, Push, SMS and WhatsApp channels, and all available features (e.g., Architect, Single Campaigns, Reports, among others); • Creation and adjustment of responsive HTML email templates; • Creation and maintenance of segments and send lists based on data available in the CRM platform; • Creation and scheduling of ad-hoc Email, Push, SMS and WhatsApp sends; • Creation and maintenance of communication automations/journeys/flows using Email, Push, SMS and WhatsApp; • Creation and maintenance of automations on the platform; • Work with email personalization using variables; • Measurement of campaign results and analysis of KPIs such as delivery rate, open rate, clicks and conversion, among others. Ability to extract insights from these results to propose improvements and optimize ongoing operations; • Strategic client support to identify areas that can be adjusted and improved in the proposed strategy.