Service Delivery Analyst, Tier 2

Location

United States

Posted

55 days ago

Salary

$21 - $26 / hour

Seniority

Senior

High School3 yrs expEnglishAzureDNSVMware

Job Description

Service Delivery Analyst, Tier 2

Effortless Office

• Join the Service Delivery team as a Tier 2 Analyst. • Provide superior support to the end-user experience. • Handle user end support for desktops, laptops, printers, and software. • Manage help-desk type systems like ticketing systems and imaging software. • Serve as high-level support for escalated complex issues. • Produce support documentation for supported products.

Job Requirements

  • High School diploma or equivalent (Degree preferred)
  • 3-7 Years of IT, Help Desk and/or MSP experience
  • Competency Certifications preferred (Net+, Microsoft, VMWare, etc.)
  • Excellent inter-personal skills; as good with people as you are with computers.
  • Having an undefeatable attitude and the tenacity to find solutions.
  • Experience providing high quality customer desktop support for desktop applications and devices such as printers.
  • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets).
  • Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention.
  • Experience with Basic networking including wireless, wired, security and basic design.
  • Producing support documentation for supported products.
  • Corporate applications including Microsoft Office and Adobe applications
  • Active Directory account administration
  • Group Policy
  • DNS (both public and private)
  • Office 365 Admin (including Intune, Azure)
  • Working with virtual machines (preferably VMware)
  • RMM (Remote Management & Monitoring) systems (preferably Kaseya)
  • Desktop imaging
  • Basic scripting (preferably in PowerShell)
  • A high level of communication skill including written and verbal skills.
  • Excellent organizational and time management skills.
  • Security oriented.
  • Ability to work on a 24x7 on-call, weekday and weekend schedule.

Benefits

  • Health, dental, and vision insurance
  • 401K with employer match
  • Paid time off and holidays
  • Opportunities for career growth and development
  • Training and certification support

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