• Join the Service Delivery team as a Tier 2 Analyst. • Provide superior support to the end-user experience. • Handle user end support for desktops, laptops, printers, and software. • Manage help-desk type systems like ticketing systems and imaging software. • Serve as high-level support for escalated complex issues. • Produce support documentation for supported products.

We have an exciting opportunity for a Category Analyst to join our team on a 6 month fixed term contract. Our Category Management team forms an integral part of our Australian Sales function. Working closely with both our Commercial team & retailers, the Category team utilises all available category & shopper information sources to effectively connect trends & understand key drivers of category performance. We are open to this role being based locally in Sydney or remotely in Melbourne. A Taste of What You'll Be Doing: - Supporting the Category Manager in the management of and recommendations on portfolio, range, space, prioritization - Delivery of customer & category specific deep dives and provide recommendations - Supporting the Category Manager in delivering range reviews and strategic planning days with our customers - Supporting the Category Manager in building and sharing a shopper & customer understanding based on insight and analytics across the business. - Ownership of the Planogram process and outputs across all customers We're Looking for Someone With: To be successful in this role you will be a naturally analystical person and enjoy translating data into insights. You will parter with a variety of people throughout the business, to contribute to our strategy across our breakfast portfolio of brands. You will have: - Experience working within a role in Category, Sales, Insights, Marketing at the Analyst level - Experience working within FMCG would is preferred - Comfortable working with a lot of data, you will have a high level of attention to detail and strong analytical skills to draw insights that feed decision making - Exceptional communication skills you will use to influence and to articulate your analysis & the key messages. What’s Next After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer. If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information. Get to Know Us Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more at www.futureofsnacking.com , and our hiring teams will be happy to discuss further questions if your application advances in the hiring process. Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.

• Lead meetings with business areas to elicit requirements and expectations. • Translate needs into clear functional and technical specifications. • Ensure that requirements align with acceptance criteria and company objectives. • Participate in creating test scenarios together with the quality team. • Conduct acceptance testing alongside the development team. • Support the analysis and escalation of incidents, identifying root causes. • Act as the liaison between business vision and technical solutions. • Prioritize requests based on technical feasibility and business impact. • Produce concise requirements documentation following best practices and agile methodologies. • Foster continuous, collaborative engagement of stakeholders and involved teams.

• Monitor, research, and analyze relevant laws, regulations, and industry standards that impact the business. • Maintain detailed reports and breakdowns of legislation, identifying potential risks and opportunities for the business. • Provide findings and recommendations to leaders and stakeholders; • Help to develop compliance processes, policies, and procedures; • Participate in cross-functional projects to ensure compliance considerations are addressed in new initiatives; • Maintain up-to-date knowledge of emerging trends in trust and safety within the digital content industry; • Audit internal content rules to ensure compliance standards are clear and concise for moderators.