Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location. About the Client Our client is a B2B Voice AI solutions company that helps businesses automate and streamline their customer interactions, lead handling, and appointment scheduling using AI-driven voice technology. About the Role We are seeking dedicated Customer Service Representatives (CSRs) with a strong sales mindset to join our support team. This role goes beyond traditional support—you will manage a high volume of customer inquiries and tickets while also identifying opportunities to drive revenue through upselling, repeat purchases, and B2B outreach. The ideal candidates are proactive problem solvers with excellent interpersonal and communication skills, capable of delivering personalized, empathetic support while contributing to sales growth. You will play a key role on the front lines of the customer experience, helping resolve concerns, increase customer lifetime value, and strengthen brand loyalty. Key Responsibilities Customer Service & Communication - Respond promptly, professionally, and empathetically to customer inquiries via email, chat, and support tickets - Manage high-volume support requests with efficiency, accuracy, and attention to detail - Analyze customer issues, diagnose concerns, and provide effective solutions or escalate when needed - Maintain thorough documentation of all customer interactions in the support system - Build strong relationships with customers by delivering personalized, brand-aligned support Sales & Revenue Generation - Identify opportunities to upsell or cross-sell products during customer interactions - Re-engage existing customers to drive repeat purchases (e.g., post-delivery follow-ups) - Follow up with leads and prospects to increase conversion rates - Support and gradually take ownership of B2B outreach efforts (e.g., schools, organizations, bulk orders) - Deliver confident and structured sales communication when presenting products or offers Administrative & Operational Support - Maintain accurate records in CRM and support tools (e.g., ticketing systems, Klaviyo, Postscript) - Track customer interactions, sales activities, and follow-ups - Ensure alignment with internal processes and workflows - Identify trends in customer inquiries and provide feedback for process improvements

• Brindar atención telefónica a clientes resolviendo consultas administrativas y dudas relacionadas a facturación • Orientación a clientes • Otras funciones asignadas por su supervisor

Title: Customer Banking Specialist x 2 - Parramatta Location: Parramatta Australia Job Description: Part Time Roster #1 (19 hours per week): - Monday: 9.00am - 2.00pm - Tuesday: OFF - Wednesday: 10.00am - 4.00pm - Thursday: 11.00am - 4.00pm - Friday: 9.00am - 2.00pm Part Time Roster #2 (19 hours per week): - Monday: 9.00am - 2.00pm - Tuesday: 10.00am - 4.00pm - Wednesday: OFF - Thursday: 11.00am - 4.00pm - Friday: 9.00am - 2.00pm We have two exciting opportunities to join our Parramatta Church Street Branch. Please indicate in your cover letter / resume which roster is more applicable to you. Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us. See yourself in our team As the Customer Banking Specialist based out of our Parramatta Church Street Branch, you'll: - Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice - Support customers with enquiries, maintenance on accounts and process applications for credit products - Complete Financial Health Checks to assess customers' financial needs and identify any changes - Provide options for the customer through education & demonstration of our in-branch technology and digital banking options - Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture We're interested in hearing from people who have - Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality - Excellent communication skills & the ability to articulate financial terms in a clear way - The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions - A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Title: Title: Customer Service Officer (Part-time) | Community Bank North Richmond | NSW Location: Sydney Australia Job Description: 948190 Part Time It starts here. With Bendigo Bank… and you.  We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.  Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals. Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives. In this dynamic and high-impact role, you’ll make your mark by: - Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and collaborating with different specialists within the branch. - Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings. - Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront. - Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities. - Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!  This is a Permanent part-time position in North Richmond, NSW. Working hours are 42.25 per fortnight. Roster is Wednesdays, Thursdays & Fridays 8.45 am - 5.15 pm. What you’ll bring to the role To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have: - Experience in customer service and a comfort in uncovering customer needs and meeting performance targets - Strong attention to detail to ensure secure, accurate transactions with a risk mindset - Confidence to communicate with new and existing customers face to face and over the phone - Eagerness to understand and communicate what makes our bank different  - Drive for collaboration - mateship is crucial for us to work together and achieve our goals - Experience in the banking and finance industry is a plus but certainly not essential   - An interest in and or a connection to the local Community. Our Community Banking model Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community. So, why work with us?  - Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.  - Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.  - Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.  You’ll also get access to a great range of benefits, including:  - Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.  - Our corporate university ‘BEN U’ to take your learning to the next level. We’re making better, bigger. And we’ll get there with you.  Think you’re our newest customer service expert? Now’s the time to set your sights even higher – on the future you and the future career you deserve. Apply now! Please note - once you have submitted your application you will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.  We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.  You can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network. Screening and interviews may commence prior to closing date.  We are committed to responding to all candidates, regardless of the outcome of your application.