Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location. About the Client Our client is a B2B Voice AI solutions company that helps businesses automate and streamline their customer interactions, lead handling, and appointment scheduling using AI-driven voice technology. About the Role We are seeking dedicated Customer Service Representatives (CSRs) with a strong sales mindset to join our support team. This role goes beyond traditional support—you will manage a high volume of customer inquiries and tickets while also identifying opportunities to drive revenue through upselling, repeat purchases, and B2B outreach. The ideal candidates are proactive problem solvers with excellent interpersonal and communication skills, capable of delivering personalized, empathetic support while contributing to sales growth. You will play a key role on the front lines of the customer experience, helping resolve concerns, increase customer lifetime value, and strengthen brand loyalty. Key Responsibilities Customer Service & Communication - Respond promptly, professionally, and empathetically to customer inquiries via email, chat, and support tickets - Manage high-volume support requests with efficiency, accuracy, and attention to detail - Analyze customer issues, diagnose concerns, and provide effective solutions or escalate when needed - Maintain thorough documentation of all customer interactions in the support system - Build strong relationships with customers by delivering personalized, brand-aligned support Sales & Revenue Generation - Identify opportunities to upsell or cross-sell products during customer interactions - Re-engage existing customers to drive repeat purchases (e.g., post-delivery follow-ups) - Follow up with leads and prospects to increase conversion rates - Support and gradually take ownership of B2B outreach efforts (e.g., schools, organizations, bulk orders) - Deliver confident and structured sales communication when presenting products or offers Administrative & Operational Support - Maintain accurate records in CRM and support tools (e.g., ticketing systems, Klaviyo, Postscript) - Track customer interactions, sales activities, and follow-ups - Ensure alignment with internal processes and workflows - Identify trends in customer inquiries and provide feedback for process improvements

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location. About the Client Our client is a B2B Voice AI solutions company that helps businesses automate and streamline their customer interactions, lead handling, and appointment scheduling using AI-driven voice technology. About the Role We are seeking dedicated Customer Service Representatives (CSRs) with a strong sales mindset to join our support team. This role goes beyond traditional support—you will manage a high volume of customer inquiries and tickets while also identifying opportunities to drive revenue through upselling, repeat purchases, and B2B outreach. The ideal candidates are proactive problem solvers with excellent interpersonal and communication skills, capable of delivering personalized, empathetic support while contributing to sales growth. You will play a key role on the front lines of the customer experience, helping resolve concerns, increase customer lifetime value, and strengthen brand loyalty. Key Responsibilities Customer Service & Communication - Respond promptly, professionally, and empathetically to customer inquiries via email, chat, and support tickets - Manage high-volume support requests with efficiency, accuracy, and attention to detail - Analyze customer issues, diagnose concerns, and provide effective solutions or escalate when needed - Maintain thorough documentation of all customer interactions in the support system - Build strong relationships with customers by delivering personalized, brand-aligned support Sales & Revenue Generation - Identify opportunities to upsell or cross-sell products during customer interactions - Re-engage existing customers to drive repeat purchases (e.g., post-delivery follow-ups) - Follow up with leads and prospects to increase conversion rates - Support and gradually take ownership of B2B outreach efforts (e.g., schools, organizations, bulk orders) - Deliver confident and structured sales communication when presenting products or offers Administrative & Operational Support - Maintain accurate records in CRM and support tools (e.g., ticketing systems, Klaviyo, Postscript) - Track customer interactions, sales activities, and follow-ups - Ensure alignment with internal processes and workflows - Identify trends in customer inquiries and provide feedback for process improvements

• Brindar atención telefónica a clientes resolviendo consultas administrativas y dudas relacionadas a facturación • Orientación a clientes • Otras funciones asignadas por su supervisor

Title: Customer Banking Specialist x 2 - Parramatta Location: Parramatta Australia Job Description: Part Time Roster #1 (19 hours per week): - Monday: 9.00am - 2.00pm - Tuesday: OFF - Wednesday: 10.00am - 4.00pm - Thursday: 11.00am - 4.00pm - Friday: 9.00am - 2.00pm Part Time Roster #2 (19 hours per week): - Monday: 9.00am - 2.00pm - Tuesday: 10.00am - 4.00pm - Wednesday: OFF - Thursday: 11.00am - 4.00pm - Friday: 9.00am - 2.00pm We have two exciting opportunities to join our Parramatta Church Street Branch. Please indicate in your cover letter / resume which roster is more applicable to you. Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us. See yourself in our team As the Customer Banking Specialist based out of our Parramatta Church Street Branch, you'll: - Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice - Support customers with enquiries, maintenance on accounts and process applications for credit products - Complete Financial Health Checks to assess customers' financial needs and identify any changes - Provide options for the customer through education & demonstration of our in-branch technology and digital banking options - Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture We're interested in hearing from people who have - Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality - Excellent communication skills & the ability to articulate financial terms in a clear way - The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions - A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers