• Own the strategy, design, and performance of the SME practice across all specialty lanes and both Global and Manila tiers • Define the engagement model: how TSMs request SME support, how engagements are scoped, staffed, quality-controlled, and reported • Own the commercial evolution of the SME function — developing the pricing and packaging model (embedded, consumable, billable) in partnership with Finance and Revenue leadership • Recruit, assess, and hire SMEs and Sr. SMEs — with a specific mandate to screen for real hands-on expertise, not credential inflation • Design the technical assessment process: structured interrogation of past work, scenario-based technical interviews, peer review by Sr. SMEs • Build the career framework and competency model for the SME discipline at all tiers — Global and Manila • Foster a culture where depth of expertise is the currency — not tenure, not relationship skills, not seniority by title • Own the AI fluency standard across the SME practice — ensuring the tiered AI requirement is embedded in hiring, onboarding, and ongoing development across all six lanes • Stay current on RingCentral's AI product roadmap (NOVA, RingSense, ACE, IVA) and ensure SMEs are positioned ahead of customer AI adoption curves • Partner with the Product AI team to ensure SMEs have early access to AI features, beta programs, and prompt engineering resources before they reach the field • Own the strategic relationship between the post-sales SME organization and RingCentral Product across all three business lines • Design and operate the formal product feedback loop — ensuring field intelligence reaches Product Management in a structured, prioritized, evidence-backed format • Represent the SME practice in product councils, roadmap reviews, and beta advisory programs — as a voice with standing, not an observer • Partner with the SVP, CX and peer leaders in Support Operations and the TSM organization to integrate the SME function into the CX delivery model • Report SME practice performance in executive business reviews and contribute SME data to retention and NPS scorecards • Engage directly in strategic account situations at the executive level when the account scope warrants AVP-level involvement

• Own the Strategic Accounts NRR and GRR targets — full, unambiguous accountability for the retention and revenue health of the segment's book of business. • Define the Strategic Accounts coverage model: which accounts are in the segment, how they are tiered, what the service standard is for each tier, and how the Principal / Sr. TSM / TSM layer is deployed within it. • Develop the segment's annual operating plan: headcount, account assignment rationale, performance targets by tier, and investment priorities. • Maintain a precise, current view of the segment's commercial health — renewal pipeline, at-risk clusters, expansion opportunity, and competitive displacement risk — and report it to the SVP accurately and without delay. • Set the segment's NRR recovery strategy when accounts are at risk: cross-functional resource deployment, executive escalation pathways, and timeline accountability. • Serve as the senior RingCentral post-sales executive in the segment's most strategically important accounts — not occasionally, not just at renewals. • Build and maintain peer-level CXO and C-suite relationships across the Strategic Accounts portfolio — relationships that are independent of the assigned TSM and that provide the VP with direct intelligence about account health, competitive exposure, and strategic direction. • Lead RingCentral's executive engagement program for Strategic Accounts: structured CXO touchpoints, executive advisory forums, customer advisory board membership, and joint business planning sessions with the customer's senior leadership. • Personally lead the EBR for the segment's top-five accounts at least annually; participate in the EBR for the top-twenty at least semi-annually. • Own the executive escalation pathway for Strategic Accounts: when a customer escalates to the CEO level, the VP, Strategic Accounts is the first internal executive who owns the response. • Lead 2–3 Directors of Technical Success — Strategic Accounts, holding them accountable for team performance, Director-level customer engagement, and the development of their TSM pods. • Maintain a close working relationship with Principal TSMs assigned to Strategic Accounts — the VP's most senior IC practitioners. • The VP and Principal TSMs operate as a team at the top of the account pyramid; the VP provides organizational leverage and executive access, the Principal TSMs provide account depth and continuity. • Coach Directors on how to lead through complex account situations, how to develop TSMs toward the Principal level, and how to use the VP's executive access strategically rather than reactively. • Own succession planning for the segment: identify the next Director and the next VP-level candidate within the current team, and provide them with deliberate developmental exposure. • Represent the Strategic Accounts segment in RingCentral's most senior internal forums — product roadmap reviews, pricing decisions, go-to-market strategy — as the voice of the company's most important customers. • Partner with the Chief Revenue Officer and VP-level Sales counterparts on the segment's commercial strategy: joint account planning, renewal strategy for the largest accounts, and expansion opportunity development. • Own the product feedback loop from Strategic Accounts to Product and Engineering — synthesizing field intelligence from the segment's most sophisticated, highest-stakes customers into prioritized, executive-level input that influences roadmap decisions. • Partner with the global SME practice (AVP, SME) to ensure Strategic Accounts have priority access to RingCentral's deepest technical expertise, and that SME engagement quality in Strategic Accounts reflects the service standard the segment demands. • Coordinate with UK/EMEA and AU/APAC RVPs on named global accounts — ensuring coverage is seamless, ownership is clear, and the customer experiences RingCentral as a single, coherent post-sales organization regardless of geography. • Own the Strategic Accounts AI adoption agenda — ensuring every account in the segment has a documented, executive-sponsored AI transformation roadmap tied to their stated business strategy, not just a feature activation checklist. • Engage personally with customer C-suite on RingCentral's Agentic AI and platform vision — positioning RingCentral as a strategic AI partner, not a communications vendor. • Partner with Product and Solutions Engineering to bring early-access AI capabilities to Strategic Accounts, and to use Strategic Account feedback to shape the AI roadmap.

• The SVP of Behavioral Health is a senior clinical and operational leader responsible for building, scaling, and leading an integrated behavioral health strategy for pediatric populations with complex medical, behavioral, and social needs. • This role requires a Board Certified Child and Adolescent Psychiatrist with deep experience serving high acuity, underserved populations and operating in value-based or risk bearing environments. • The SVP partners closely with the Chief Medical Officer and executive leadership to design and operationalize care models that improve access, advance health equity, and drive measurable outcomes.

Company Description As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment. Job Description The National Director of Simulation provides strategic leadership and oversight of simulation-based education across all Unitek Learning campuses and affiliated hospital partnership programs. This role sets the vision for simulation excellence systemwide, ensuring consistency, scalability, and alignment with Unitek’s mission, academic priorities, and clinical preparation goals. The Director leads national initiatives that standardize simulation practices, integrate best-in-class pedagogy, and foster innovation to advance student learning outcomes across VN/PN, ADN, BSN, and direct-entry master’s nursing programs. - Establish and advance a systemwide simulation philosophy that aligns with Unitek Learning’s mission, vision, and values. - Serve as the national subject-matter expert on simulation for curriculum design, accreditation standards, and regulatory compliance across multiple states. - Assess existing campus, curricula, and program simulation practices and identify areas strength and opportunity. - Evaluate cost-effectiveness of equipment and programming with leading vendors with consideration of long-term maintenance and usage agreements. - Lead systemwide quality improvement efforts, using evaluation data and industry benchmarks to drive enhancements in student learning outcomes. - Document standard operating procedures for administrative, simulation-based activities, safety, data, equipment, operations and maintenance related to simulation operations. - Partner with Deans and Faculty Development to design and deliver onboarding, annual training, and professional development for simulation faculty and facilitators. - Provide joint training for ongoing professional development and annual training related to simulation teaching. - Guide the development of simulation cases, scenarios, and debriefing methodologies to ensure consistency, quality, and innovation in learner experiences. - Assess campus simulation practices to identify strengths, gaps, and opportunities for alignment across programs and geographies. - Develop, implement, and maintain national Standard Operating Procedures (SOPs) for simulation operations, including safety, equipment, data, and maintenance. - Monitor and implement advancements in simulation pedagogy, technology, and regulation at the national and state levels. - Collaborate with procurement, campus leadership, and vendors to evaluate cost-effectiveness, long-term sustainability, and standardization of simulation resources. - Ensure equitable resource distribution and operational consistency across all locations. - Participate in budget planning, resource allocation, and reporting for simulation programs at the national level. - Identify advancements in the industry related to regulation, delivery, and implementation of simulation across programs and states. - Lead, mentor, and oversee simulation staff across multiple campuses, fostering a collaborative and high-performing culture. - Provide leadership in pursuing and managing national simulation accreditation. Other duties as assigned. Qualifications Education, Experience, Knowledge, Skills and Abilities: - Minimum of 5 years’ experience working in simulation. - Minimum of 2 years’ experience as a simulation director or similar position. - Proficient in Microsoft Office products including MS Word, PPT, Excel, and OneDrive. - Excellent oral and written communication skills. - Committed to diversity, as defined by the California law. - Ability to work collaboratively with external and internal stakeholders. - Experience in supervision, planning, and budget preparation for simulation programming. - Expert knowledge of a variety of manikins and simulation equipment. - Master’s Degree in Nursing required - Multi-state compact licensure and eligibility for California Registered Nursing License. - Certified Healthcare Simulation Educator (CHSE) § Experience working remotely in a self-motivated role. - Experience leading and managing large, cross-functional teams across geographic locations. Additional Information We Offer (for Full Time): - Medical, Dental and Vision starting the 1st of the month following 30 days of employment - 2 Weeks’ starting Vacation per year. Increasing based on years of service with company - 12 paid Holidays and 2 Floating Holiday - 401K with a Company Match - Company Paid Life Insurance at 1x’s your annual salary - Leadership development and training for career advancement - Tuition assistance and Forgiveness for you and your family up to 100% depending on program - Type of Position : Remote - Compensation: USD 150000 - USD 160000 - yearly