Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Job Description Department This position is filled in the Tolling Services team of Deutsche Telekom IT Solutions Hungary. Together with our partners, we are developing and supporting intelligent electronic tolling solutions for our international customers. We use digital intelligence for a smart service that connects Europe. Using sophisticated technology and our toll box, we are creating a new age of seamless mobility. Our aims are to further develop the currently available services, extend it to further domains and is to become the market leader and most innovative player in European toll business. You will join an international team supporting our customers by providing various components of our tolling solutions. Main tasks As customer support agent, - You will serve as the first point of contact for customers, delivering fast support and ensuring customer satisfaction. The service contacts will be mainly via email or chat messages. - You approach every interaction with a professional and solution-oriented mindset, always aiming to resolve issues efficiently and effectively. - As part of a collaborative team, you will be responsible for maintaining a positive customer experience, identifying areas for improvement, and contributing to team growth and efficiency as a First-Line Agent Qualifications Background and required skills: - Strong polite approach, with a customer-focused attitude and excellent communication skills. - Proficiency in Microsoft Office programs (Outlook: Strong /Word/PowerPoint: Moderate / Excel: Basic) - Fluent in English (reading, writing, and speaking), with the ability to effectively communicate with international customers. - Autonomous and reliable, with a strong ability to prioritize and manage tasks without constant supervision. - Maintain ownership of customer issues, ensuring follow-through and timely resolution. - Identify opportunities to improve customer satisfaction and provide feedback to enhance service delivery. - Quick learner with a proactive mindset, able to solve problems efficiently. - Team player. Advantage: - Bachelor or Master’s degree in the following areas: Computer science, Engineering, information technology or equivalent work experience in IT - Previous experience in customer service or first-line support - German language knowledge Additional Information * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. - Company: Deutsche Telekom TSI Hungary Kft.

¿Tocas el piano y quieres ganar dinero enseñando lo que te apasiona? En Tusclasesparticulares, portal líder de clases particulares en España, tenemos alumnos de todos los niveles buscando profesor de piano ahora mismo — y queremos contar contigo. ¿Qué harás como Profesor/a de Piano? - Impartir clases personalizadas adaptadas al nivel y objetivos de cada alumno, desde iniciación hasta nivel avanzado. - Enseñar lectura de partituras, teoría musical, técnica pianística y repertorio según los gustos del alumno. - Trabajar diferentes estilos: clásico, jazz, pop, contemporáneo y más. - Acompañar el progreso de tus alumnos de forma cercana, práctica y motivadora. Requisitos: - Conocimientos sólidos de piano y teoría musical. - Habilidades comunicativas y paciencia para adaptarte a cada tipo de alumno. - Conocimientos básicos en el uso de herramientas online (Zoom, Google Meet, etc.) - No se requiere titulación ni experiencia previa como docente — si sabes tocar, puedes enseñar. Qué ofrecemos: - Clases 100% online con total flexibilidad horaria. - Tú fijas tus tarifas y organizas tus sesiones. - Ingresos extra compatibles con tu actividad musical actual. - Retribución competitiva de 15 a 30€/hora según experiencia y dedicación. - Visibilidad ante miles de alumnos y familias activos en nuestra plataforma cada mes. 💡 Con o sin experiencia docente. Si tocas el piano y tienes ganas de enseñar, este es tu sitio.

• Handling customer queries via phone, email, and chat • Managing returns, refunds, and payment transactions • Investigating delivery issues and coordinating with carriers and couriers • Reviewing orders and handling business-related requests • Working with financial institutions and internal teams when needed • Applying PCI and GDPR standards when handling sensitive customer data • Using an internal Knowledge Base to identify complex cases and escalate them to the right team

Role Description SambaSafety is seeking a highly motivated and experienced Customer Success Manager to support our enterprise fleet customers by leading adoption efforts, driving revenue growth, and ensuring our customers achieve their desired outcomes. This role demands a strategic approach, excellent executive relationship-building abilities, proficiency with renewal and expansion initiatives, and a strong commitment to supporting customer success. What you’ll do: - Customer Engagement: - Build and maintain strong, long-lasting relationships with key stakeholders, including executives, across assigned customer accounts. - Act as the primary point of contact for strategic customers, addressing their needs and concerns effectively. - Serve as a trusted advisor and advocate, providing operational management oversight, best practices, and domain expertise. - Strategic Planning: - Develop and implement tailored success plans that align with customer goals and desired business outcomes. - Collaborate with customers to understand their business challenges and identify opportunities for growth. - Customer Enablement: - Actively participate in the implementation process for new customers, ensuring they are equipped with the tools and knowledge to maximize their use of our products/services. - Provide ongoing training and resources to customers, enhancing their product proficiency and satisfaction leading to higher adoption. - Performance Monitoring: - Analyze customer usage data and feedback to assess health scores and identify areas for improvement. - Regularly review customer performance against success metrics and proactively address any issues. - Renewals & Expansion: - Identify and pursue opportunities for upselling and cross-selling additional products/services to existing customers. Log and track these opportunities inside the company-supported CRM. - Manage the renewal process, ensuring high retention rates and customer satisfaction. - Collaboration: - Work closely with cross-functional teams, including CX, Sales, Product, and Support, to advocate for customer needs and drive product enhancements. - Gather, document, and share high-level customer insights to inform product development and marketing strategies. Qualifications - 3+ years of SaaS CSM experience required, including success in expansion motions and comfort operating in a sales-aligned, revenue-driven environment. - Direct experience in the commercial transportation industry is preferred, with a strong focus on strategy-driven customer success. Relevant sectors include commercial auto insurance, telematics, and/or transportation safety and compliance. - Ability to diagnose problems, think quickly on your feet, problem-solve, and communicate effectively. - Proven ability to manage accounts and relationships (internal and external) on an ongoing basis. - Proven ability to tailor your message to your audience with experience communicating to C-suite business leaders. - Proven ability to be a business advisor by creating valuable business partnerships with a strong track record of delivering measurable results. - Exceptional collaboration and teambuilding skills. - Comfortable with change as SambaSafety is always evolving and growing. - Experience with a Customer Relationship Management (CRM) tool, preferably Salesforce.com. - Exceptional written and verbal communication skills. Benefits - Flexible and generous Paid Time Off and Paid Volunteer Days - 401k Employer Match - Generous Healthcare Benefits - Up to 12 weeks paid time off for maternity leave based on tenure - Wellness & Tuition Reimbursement - Flexible Work Arrangements - Lots of SambaSafety swag & SambaSafety Events