Job Description Come and be yourself with us! Being a Bobber means bringing your whole self to work-whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here. About Us: HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including names like Fulham FC, Airtasker, Go Cardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call "Bobbers." About You: You're someone who loves connecting with people and solving problems. You're proactive, curious, and thrive in a fast-paced environment where no two days are the same. You have a knack for breaking down complex technical issues and guiding others with patience and clarity. If you thrive on ownership, problem solving, and creating real impact for customers, we'd love to meet you! In this role, you'll be the friendly face (and voice!) helping our customers get the very best out of HiBob. You'll dive deep into challenges, find smart solutions, and make sure every interaction leaves our clients feeling supported and confident. Job Requirements What You'll Bring - Proven experience in customer-facing SaaS roles (such as technical support or implementation). - Strong technical troubleshooting skills, and familiarity with tools like Zendesk, Asana, and Salesforce is a plus. - Demonstrated ability to document and share knowledge and use cases (both internally and customer facing). - Experience supporting enterprise-level accounts - bonus points if you've worked with HR Tech platforms! - Fluency in English (written and spoken), any additional languages are a plus. - Comfort working in a dynamic, challenging and growth-oriented environment. - An interest in or familiarity with AI platforms and tools. - You're someone who values continuous learning and personal growth - always eager to expand your skills, explore new tools, and share knowledge with your teammates. Job Responsibilities What You'll Be Doing - Offer exceptional support to our customers through email and Zoom - helping them troubleshoot issues and get the most out of HiBob. - Investigate and resolve customer-reported technical challenges, escalating complex cases when needed. - Partner closely with internal teams to deliver quick, effective solutions. - Create and maintain helpful content for our Help Center and internal knowledge base. - Play a part in training our AI chatbot and improving automated support experiences. - Meet key performance goals while collaborating with global teams to achieve shared success. - Stay one step ahead by anticipating customer needs and finding proactive ways to make their experience even better. - Monday to Friday work pattern, with a 09:00-18:00 schedule - Flexibility to work on 50% of Portuguese public holidays, due to business needs. Benefits Join our village HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: competitive compensation - Company share options plan - Health Insurance for you and your family - Prepaid meal card per working day - Monthly Navegante Metropolitano Pass (40€) - We have a flexible hybrid working model - Work from home allowance- to get your home office set up! - 2 Social Impact days per year for volunteering - Awesome employee referral program - $2,500 for each successful referral with an additional ambassador programme - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Fun company and team social events (locally and virtually with our global teams) - Bob balance days - Enjoy an additional day off each quarter If this sounds like something you've been looking for, we'd love to have you. Come on, join our village! ***Learn about HiBob's hybrid working model* BELONGING AT HIBOB Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only). Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you. We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

• Provide billing-related customer service and respond to inquiries • Process and manage claims accurately and in a timely manner • Cross-check and validate rate sheets for accuracy • Maintain and update billing records and spreadsheets • Assist with data analysis and reporting using Excel

• Assists internal and external customers with moderately complex issues related to insurance matters. • Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements. • Communicates with customers via multiple channels while navigating multiple systems and platforms. • Receives and responds to inquiries related to insurance matters. • Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. • Evaluates and interprets policy information within prescribed authority limits. • Accesses account information and communicates while working in multiple systems. • Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. • Documents customer interactions and outcomes thoroughly in system. • Escalates unresolved issues requiring advanced support for further resolution. • Builds knowledge and acumen through self-directed learning. • Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. • Helps maintain department knowledge resources to keep them current. • Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. • May work with external vendors to further address customer needs.

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. CNA has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US. JOB DESCRIPTION: Essential Duties & Responsibilities - Performs a combination of duties in accordance with departmental guidelines: - Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes. - May utilize logs or other tools to track and update issues. - Provides user assistance within applications. Reporting Relationship Supervisor or above Skills, Knowledge and Abilities - Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels. - Strong analytical skills with the ability to work independently and proactively to identify and resolve problems. - Solid computer skills including Microsoft Office Suite and other business related software. - Strong organizational skills including the ability to handle multiple tasks and prioritize work. - General knowledge of the insurance industry. - Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution. - Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration - Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions. - Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service. Education and Experience - High school diploma, GED or equivalent experience. - Typically a minimum of one year of relevant experience. #LI-DM1 #LI-Remote CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.