The Business Analyst Manager is accountable for the day-to-day performance, development, and engagement of a team of Business Analysts delivering Professional Services for DCM products. They ensure consistent, high-quality execution of business analysis activities while building strong capability, predictable delivery outcomes, and a disciplined operating environment. The BA Manager shapes and improves the experience of key Vertafore clients by ensuring Business Analysts consistently deliver clear requirements, sound recommendations, and effective customer communication. They work cross-functionally with Customer Support, Account Management, Professional Services, and Product Management to align execution and outcomes and to support the continued growth and maturity of the function. The BA Manager leads through people, systems, and standards. They remain close enough to the work to coach, guide, and ensure quality, without functioning as a senior individual contributor. They operate within a 0–6 month execution horizon, translating plans into focused delivery, managing performance and risk, and fostering a culture of clarity, accountability, and continuous improvement. Core Responsibilities Essential job functions include but are not limited to the following: · Leads, coaches, and develops Business Analysts across levels, establishing clear expectations, accountability, and growth plans · Owns team-level performance, workload balancing, and delivery quality across customer engagements · Monitors execution health, identifies risks early, and intervenes to ensure predictable, high-quality outcomes · Ensures consistent execution of business analysis practices, including requirements definition, workflow documentation, configuration recommendations, and UAT readiness · Reviews BA deliverables to ensure quality, clarity, and alignment with customer objectives and Vertafore standards · Provides escalation support for complex delivery or customer situations, guiding resolution and reinforcing sound judgment · Partners with Principal Business Analysts to reinforce standards, tools, and best practices across the team · Identifies friction points and drives small, continuous improvements to processes, workflows, and execution practices · Collaborates cross-functionally with Product, Account Management, Customer Support, and Professional Services leaders to align priorities and execution · Translates plans and priorities into day-to-day execution for the BA team · Fosters a positive, engaged team environment rooted in clarity, consistency, and accountability Knowledge, Skills and Abilities · Proven people leadership and coaching capability, with experience developing and managing performance across a team · Strong judgment in prioritization, decision-making, and escalation · Ability to manage delivery through systems, standards, and capacity planning rather than individual heroics · Strong working knowledge of DCM products, implementation approaches, and insurance distribution and compliance workflows · Sufficient technical literacy to evaluate BA recommendations, guide problem-solving, and assess delivery risk · Excellent written and verbal communication skills, with the ability to translate between technical, business, and customer perspectives · Highly organized, able to manage competing priorities and maintain predictable execution · Strong problem-solving and systems-thinking mindset Qualifications · Bachelor’s degree preferred or commensurate experience · Minimum 7–10 years of experience in business analysis or professional services delivery within a software environment · Prior people leadership, team lead, or functional leadership experience strongly preferred · Insurance industry experience preferred · Experience working with distributed or global teams Additional Requirements and Details · Travel required up to 25% of the time · Located and working from an office location or remote as designated · Occasional lifting and/or moving up to 10 pounds · Frequent repetitive hand and arm movements required to operate a computer · Specific vision abilities required include close vision (working on a computer, etc.) · Frequent sitting and/or standing

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. About the job you're considering The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape. The role owns SLA performance, governance, financial management, risk mitigation, and continuous improvement for business-critical enterprise and engineering R&D systems, while acting as the primary interface between delivery teams and client stakeholders Location: Remote anywhere in US Your Role: - Own end-to-end ADM delivery for PLM (3DEXPERIENCE), MES, and regulated compliance applications. - Ensure SLA, KPI, and service quality compliance across L1/L2/L3 support operations. - Lead ITIL-aligned incident, problem, and change management with a focus on stability and defect reduction. - Oversee PLM–MES–ERP integration stability, enhancements, fixes, and release deployments. - Ensure audit readiness, regulatory compliance (GxP, SOX, ISO), and adherence to validation and quality standards. - Act as the single point of contact for ADM service governance, client engagement, and stakeholder management. - Drive governance cadence, financial tracking, automation, productivity improvement, and continuous service optimization. Your skills and experience: - 12+ years of enterprise application delivery experience, including 5+ years in Service Delivery or Delivery Manager roles. - Strong hands-on experience managing PLM and/or MES ADM/AMS engagements in regulated environments. - Deep knowledge of PLM platforms (Dassault ENOVIA/3DEXPERIENCE, Teamcenter, Windchill) and MES systems. - Solid understanding of PLM–MES–ERP integrations and enterprise application landscapes. - Experience with ITIL processes, ServiceNow/JIRA, and delivery governance frameworks. - Ability to lead global onshore–offshore teams with strong client-facing communication and escalation skills. - Exposure to technologies such as Veeva, Boomi, Java full stack, Python, .NET, Databricks, and Power BI. - Bachelor’s degree in engineering, Computer Science, or equivalent - ITIL Foundation / Intermediate and any PLM/MES platform certification is a plus. The base compensation range for this role in the posted location is: $93,800 - $224,910/year Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: · Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave · Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) · Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) · Life and disability insurance · Employee assistance programs · Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. .

Service Delivery Manager *Must be located in the following states GA, TX, FL, SC, NC, TN, AZ, OK, KY, PA, or VA The Service Delivery Manager is responsible for leading and managing the day-to-day operations of the Service Delivery team across travel and lifestyle services. This role ensures the delivery of exceptional client experiences, meets business and quality goals, and fosters employee engagement. The manager will coach and develop high-performing teams, drive operational excellence, and support strategic initiatives to exceed client expectations and contractual commitments. Key Responsibilities • Lead, coach, and motivate remote teams, ensuring effective training, support, and performance evaluations. • Manage staffing levels aligned with business needs. • Establish clear goals and standards, monitor progress, and address development needs. • Design and implement recognition programs to drive engagement. • Maintain team engagement through consistent activities and HR collaboration. • Manage operations to meet budget, quality, productivity, and satisfaction goals. • Develop and document SOPs for new and existing policies. • Partner with HR and Training to ensure hiring and training excellence. • Build infrastructure to support new and growing business. • Champion a high-touch service culture aligned with 'Extraordinary Every Time'. • Ensure adherence to call and case quality standards. • Resolve escalations and complaints with urgency and professionalism. • Support audit readiness and ensure compliance. • Maintain alignment with Aspire Lifestyles and International SOS policies. • Establish consistent communication channels across teams. • Deliver performance presentations to senior management and clients. • Other Duties as assigned. Knowledge, Skills & Competencies • Strong professional presence and communication skills. • Travel GDS and CRM knowledge • Comprehensive understanding of relevant Travel Industry specific standards and regulations • Ability to thrive in fast-paced, evolving environments. • Strategic leadership, delegation, and coaching capabilities. • Business acumen and client trust-building. • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Visio). Work Experience & Qualifications • Minimum 5 years in travel, lifestyle, or hospitality services. • Minimum 5 years managing teams of 15+ in a call center environment. • Must possess relevant Supervisor Travel Industry Certification accordance with local requirements • Experience with travel programs (air/hotel) and B2B models preferred. • Bachelor’s degree or equivalent experience required. Language Requirements • Highly proficient communication in English (verbal and written) required Travel, Schedule & Availability • This position is a non-travel position. • Flexible schedule, including evenings, based on business needs. Work Environment & Physical Requirements • Must have a dedicated, quiet, and private workspace free from distractions. • Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset. • Reliable high-speed uninterrupted internet connection meeting minimum company standards. • Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment. • Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members. • May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies. This job description outlines the types of responsibilities the incumbent is required to perform. The incumbent may be required to perform job related tasks other than those specifically presented in this job description. This job description is subject to regular review.

• The Support Services Manager will play a critical role in ensuring that Monogram Health has the most up-to-date clinical data for our member census and allows for accurate, evidence-based care and quality management. • They will report to the Director of Clinical Integration and will be charged with leading a growing team of clinical support services personnel. • Leadership, day-to-day management, feedback, and professional development of support services teams. • Driving high performance and prioritizing work using reporting, dashboards, and data analytics • Responsible for ensuring clinical support team members update patient records accurately and consistently utilizing standard processes • Generating and managing reports, dashboards, and data analytics related to patient information • Lead or participate in special projects • Create a work environment that fosters professional development for employees and encourages empathy and compassion toward patient care