IT Support Specialist

IT SupportIT SupportFull TimeRemoteMid LevelTeam 1,001-5,000

Location

Mexico

Posted

61 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

IT Support Specialist

Human Quality - HQP

Requirements - Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field. - Minimum of 2–4 years of experience in hardware and software technical support. - Knowledge of Windows and/or Linux system administration, Microsoft 365 support, and Active Directory account management. - Demonstrated ability to troubleshoot hardware and software issues using Zoom, Slack, and remote desktop tools. - Identity & Access (Okta): Proficiency in Okta administration, with primary tasks including password resets, troubleshooting Multi-Factor Authentication (MFA), and user lifecycle management. - Proficiency in Jira Service Management (JSM); high ticket hygiene and SLA management are essential. - Effective communication, customer service orientation, and ability to document technical procedures. Main Responsibilities - Resolve user requests and incidents via tickets, email, and phone, ensuring agreed-upon response times. - Monitor and maintain hardware and software inventory, log changes, and manage licensing. - Create and maintain technical documentation: user guides, support procedures, and incident logs. - Participate in IT projects: software deployments, migrations, new site installations, and infrastructure upgrades. - Provide basic user training on corporate tools and cybersecurity best practices. Candidate Profile - Soft Skills: Strong self-starter with excellent written communication skills. Must be able to work in real-time to ensure no knowledge loss during this temporary assignment. - Reliability: Must have a stable, high-speed home internet connection and a secure workspace. We Offer: - Competitive salary - 100% remote work - Collaborative and stable work environment.

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About Nue.io Nue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey — from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, Nue.io is redefining revenue operations for a product-led world. But we’re more than our product — we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we’re growing! If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you. Role Overview We’re looking for a Senior IT Engineer to help build and scale corporate IT at Nue IO. In this role, you will own day-to-day implementation and continuous improvement of core IT architecture, security‑aligned processes, and the SaaS/identity ecosystem that keeps a distributed, product-focused SaaS company running securely and efficiently. You’ll act as a technical and operational lead for end-user devices, identity and access, SaaS application management, and IT security controls, partnering closely with Engineering and Dev Services. You’ll also mentor other IT team members and contribute to the roadmap for IT and security maturity (e.g., SOC 2, SOC 1, ISO‑aligned practices), in alignment with IT leadership. This role reports to the Director, IT. 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Job Closed
Selene Finance LP logo

Supervisor - IT SQL & .Net Developer

Selene Finance LP

A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership

IT Support61 days ago
Full TimeRemoteTeam 501-1,000Since 2007H1B Sponsor

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Job Description for Technical Lead (SQL & ETL) Position Summary The Technical Lead is a hands‑on technical leader responsible for designing, building, and optimizing SQL Server and Azure‑based data solutions while providing architectural guidance and technical leadership across distributed engineering teams. This role blends deep technical execution with design leadership, requiring the ability to move fluidly between writing code, guiding engineers, and shaping scalable data architectures. While the role includes leadership responsibilities, it is not a traditional people‑manager position and is best suited for candidates who want to remain technically engaged. Key Responsibilities - Provide technical leadership and design guidance across multiple engineering pods - Design, develop, optimize, and maintain SQL Server databases, schemas, stored procedures, and ETL processes - Build, troubleshoot, and maintain SSIS packages and Azure Data Factory pipelines - Support refactoring and re‑architecture of existing data platforms - Step into hands‑on development when needed to unblock teams or deliver critical solutions - Drive reuse, standardization, and reduction of duplicated effort across projects - Partner with Engineering leadership to align work with architectural standards and roadmap - Participate in Agile sprint planning, capacity discussions, and delivery execution - Support testing, deployment, UAT coordination, and post‑release activities - Track and manage work, issues, and enhancements in Azure DevOps (ADO) - Produce and review technical documentation, solution designs, and architecture artifacts Qualifications Required - 5–10 years of experience in SQL Server and ETL development - Strong hands‑on expertise with: - T‑SQL - SSIS - Azure Data Factory - SSRS - Experience with Azure DevOps (ADO) and Git - Proven ability to balance hands‑on development with technical leadership - Experience working in Agile / Scrum / Kanban environments Preferred - Azure SQL or Azure Postgres - Microsoft Fabric or Lakehouse architectures - Experience supporting data platforms in regulated or high‑availability environments - Mortgage or financial services technology experience Intake Notes Why This Role Exists - Original Senior DB role pivoted due to organizational growth and shifting needs. - Team expanded from 6 pods to 9 pods, increasing demand for technical leadership and design oversight. - Offshore resources cover some execution; onshore role is needed for hands‑on technical leadership, architecture, and guidance. - Role is intentionally designed to mirror Valentine’s position and reduce pressure on existing leads (Valentine, Radhika). 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Builders FirstSource logo

Associate Technician, IT - IT Service Desk HQ IT-Service Delivery

Builders FirstSource

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

IT Support61 days ago
Full TimeRemoteTeam 10,001

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels. PURPOSE Provides first-level technical support to internal users for devices, applications, and hardware (e.g., desktops, laptops, mobile phones, tablets, hand scanners, printers, and other peripherals). Responds to inquiries regarding system usage, incidents, outages, and procedures. Partners with other IT teams to restore service and identify root causes. Accurately documents issues and resolutions to ensure timely and effective support. ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to phone, chat, and ticketed requests related to hardware, software, printing, mobile, and connectivity issues. - Diagnoses and resolves common technical problems using established tools, procedures, and documentation. - Accurately logs incidents, requests, troubleshooting steps, and resolutions in the ticketing system. - Handles standard, assigned service desk tickets following defined processes, scripts, and SLAs, with guidance as needed. - Gathers required information for investigations and assists with root cause analysis. - Documents new and recurring issues and shares knowledge with other support staff. - Escalates unresolved or complex issues appropriately while maintaining ownership and communication. - Assists with deployment of new or updated software, hardware, and desktop technologies. - Balances multiple requests and priorities effectively in a fast-paced environment. - Continuously develops technical, troubleshooting, and customer service skills through training and hands-on experience. - Reviews completed work with senior team members to ensure quality and accuracy. 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The requirements listed below are representative of the knowledge, skill, and/or ability required. - High school diploma or GED required - 1–2 years of IT Service/Help Desk or technical support experience - CompTIA A+ certification or equivalent experience preferred - Strong customer service and communication skills - Stable power and broadband internet connection COMPETENCIES - Technical Skills - Working knowledge of Windows, Android and iOS operating systems, desktop/laptop hardware, printers, and peripherals - Basic understanding of LAN/WAN, internet connectivity, VPN, and remote access tools - Proficiency with Microsoft Office and common business applications - Familiarity with ticketing systems and ITIL-based processes - Problem Solving & Analysis - Identifies issues, evaluates information objectively, and applies appropriate solutions - Recognizes recurring issues and contributes ideas for prevention or improvement - Documents findings clearly and accurately - Communication - Communicates clearly and professionally with both technical and non-technical users - Explains technical concepts in an audience-appropriate manner - Demonstrates effective listening, empathy, and urgency - Customer Focus - Anticipates user needs and delivers timely, high-quality support - Maintains a positive and service-oriented attitude, even in challenging situations - Adaptability & Learning - Embraces change and new technologies with a positive mindset - Seeks feedback and applies it constructively - Demonstrates a continuous learning mindset - Accountability & Results - Manages time effectively and meets commitments - Takes initiative and follows through on assigned work - Adheres to policies, procedures, and best practices - Professionalism & Integrity - Acts with honesty, reliability, and respect - Treats all users fairly and consistently - Handles difficult conversations professionally and respectfully WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable This position was posted on April 20, 2026 and we anticipate it will be open for a minimum of five days, though it may be open for a longer period. We encourage your prompt application. Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore – all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS. In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company’s active bonus policy for the respective year. At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. This role is eligible for medical, dental, vision, and disability insurance plans, 401(k) retirement savings plan, PTO (including paid sick time), and 8 paid holidays per year (for salaried and hourly team members). Details about Builders FirstSource’s benefits offerings are available here www.bldrbenefits.com. Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening. If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know. To let us know, please email the job title and location to JobPostings@bldr.com. Please do not send resumes to this email address - it is intended only be used to provide a notice of non-compliance. Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.

United States