Role Description In dieser Rolle wirst Du das Technical Team South bereichern und technischen Service bei unseren Kunden durchführen. Dein Fokus liegt in der Zusammenarbeit mit unseren Kunden und unserem Serviceteam. Dabei streben wir stets ein Höchstmaß an Kundenzufriedenheit an. - Verantwortung für maximale Kundenzufriedenheit und Servicequalität im zugeordnetem Einsatzgebiet - Inbetriebnahme, Service, Training und Wartung für unserer anspruchsvollen technischen Kennzeichnungslösungen bei unseren Kunden - Diese Lösungen beinhalten Kennzeichnungssysteme Hardware, Lesesysteme (Scanner/Kamera) als auch die Standardpakete unserer CoLOS Software - Deine Aufgaben erhälst Du über ein modernes Ticket System, über welches Du Deine Leistung auch gegenüber unseren Kunden dokumentieren kannst - Deine Servicetätigkeit nimmst Du nach erfolgter Einarbeitung von Deinem Wohnort aus wahr - Bei Bedarf wirst Du auch in den benachbarten Regionen eingesetzt Qualifications - Abgeschlossene Ausbildung im Bereich der Elektrotechnik, Elektronik, Mechatronik - Berufserfahrung im Außendienst - Sehr gute Deutsch-, gute Englischkenntnisse - Gute PC-Kenntnisse (MS Office, Netzwerk Kenntnisse sind von Vorteil) - Ausgeprägte Kundenorientierung und Kommunikationsstärke sowie ein hohes Maß an Verantwortungsbewusstsein und Flexibilität - Reisebereitschaft innerhalb der eingesetzten Region, bei Bedarf innerhalb unserer DACH Region Requirements - Zusammenarbeit und Unternehmergeist - Kundenorientierung - Höchste ethische Standards, Offenheit und Vertrauen - Ergebnisorientierte Zielvorgaben - Respekt und Wertschätzung des Einzelnen Benefits - Alle qualifizierten Bewerber werden bei der Einstellung ohne Diskriminierung aufgrund von Rasse, Hautfarbe, Religion, Geschlecht, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Behinderung, Alter und genetischen Informationen berücksichtigt.

Our associates celebrate lives. We celebrate our associates. Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence. Job Responsibilities Revenue Generation - Responsible for attaining or exceeding monthly sales revenue quota. Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products. Influences consumer on the benefits of pre-planning for a soft close. - Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options. Develops an understanding of each family’s unique needs and offers solutions to meet their needs. Provides service beyond expectations to form the foundation for future sales. Promotes the SCI Brand and service excellence. - Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions. Provides and walks family through final contract. Addresses final questions. Prospecting - Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships. Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars. Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends - Obtains referrals from families served through after care visits (ACV). - Schedules sales appointments. Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments. Build Relationships with Families - Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments. Connects with families through listening, honest communication and genuine concern - Supports families in time of grief with acts of kindness; attends services and/or receptions. - Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future Teamwork - Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes - Shares family concerns with rest of the SCI team Minimum Requirements Education - High school diploma or equivalent required - college coursework preferred License - Funeral Directors License where required by state law - Life Insurance license where required by state law; company will support obtaining licensing - Current state/province issued driver’s license with an acceptable driving record Experience - Sales experience preferred - Industry experience a plus - Previous Customer Relationship Management (CRM) systems experience a plus Skills and Abilities - Computer and technology skills - Goal oriented self-starter - Public speaking ability; comfortable presenting to small groups - Ability to work well in a team, as well as independently - Ability to work a significant number of evenings and weekends - Bilingual is a plus Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $16.60 per hour for all hours worked) Benefits Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance* SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program Postal Code: 60016-4611 Category (Portal Searching): Sales Job Location: US-IL - Des Plaines

Our associates celebrate lives. We celebrate our associates. Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community. Job Responsibilities Lead Generation - Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards - Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars - Obtains referrals from families served by the location by following up through visits with families after the service - Networks and builds community and civic relationships - Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families - Maintains and tracks activity levels to ensure productivity - Remains flexible with schedule to achieve results; often works nights and weekends Build Relationships with Families - Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through - Responds to client inquiries in a timely, respectful, sensitive and professional manner - Supports families in time of grief with acts of kindness - Connects with families through listening, honest communication and genuine concern - Develops an understanding of each family’s unique needs and offers solutions that provide value to them - Stays in touch with families to ensure satisfaction - Prepares for all appointments and performs all procedures with professionalism and attention to detail - Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships - Builds trust-based relationships to earn the right to ask for referrals - Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork - Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff - Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service - Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future - Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales - Acts as one team, setting arrangement continuation visits within two to three days after the service - Shares family concerns with rest of the SCI team Minimum Requirements Education - High school education or equivalent - 1-2 years of college or equivalent experience License - Current state/province issued driver’s license with an acceptable driving record - In states/provinces where required, must hold a Funeral Directors License to perform this role Experience - Sales experience or one to two years industry experience or equivalent education - Previous experience with Customer Relationship Management (CRM) systems is a plus Knowledge, Skills and Abilities - Basic computer and technology skills within a sales environment - Ability to work well in a team, as well as independently - Ability to work beyond “standard” hours as the need arises - Good driving record - Good work ethic - High-level of integrity - Creative, outgoing and energetic - Comfortable presenting in front of others - Desire to help others - Bilingual, knowledge of another language is a plus Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) #SCI Postal Code: 50010 Category (Portal Searching): Sales Job Location: US-IA - Ames

• Leading and scaling the virtual inside sales team • Driving profitable growth across existing and new agency relationships • Overseeing strategic execution, team development, and cross-functional collaboration • Analyzing sales data and market trends to inform tactical adjustments and growth initiatives