• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency • Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality • Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers • Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency • Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools • Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement • Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust • Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives • Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights • Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Requisition Number: 2350335 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The RCM Associate Director is responsible operational management of the back end processes of the RCM business whether it be collections, billing and payment posting.This role is responsible for facilitating daily operations functions, including coordination with other departments internal and external affecting back end processes. The position is responsible for driving client SLAs and outcome resolution. The RCM Associate Director carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of organization and carries out the Vision and Mission of the organization Primary Responsibilities: - Oversees Billing or Collection functions, ensuring standardization and compliance with established policies and procedures. - Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff. - Manage all KPIs and client in collaboration with other onshore and offshore leaders and managers and aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations. - Provides operational direction to assigned site, function or COE. - Drive efficiency and meet/exceed the initiative targets, create strategies to build and sustain operational excellence, identify and work on opportunities to bring in additional scope of work. - Collaborate in driving and implementing strategies to effectively manage inventory and collect outstanding balances from payers. - Manage teams for optimum reduction of AR Days, aging, denials write offs and improve cash collection rate. - Identify issues and trends in AR and collaborate with onshore partners to provide insights to clients and hospital CFOs. Coordinate and escalate issues observed to senior leadership or internal partners like Payor Solutions, Denials Management, Facility Liaisons and other processes within RCM. - Review adjustment requests and approve those which are valid for write-off - Client Relationship Management - Collaborate with Learning Performance Solutions responsible for process design and development, process monitoring, policy and procedure development and training requirements. - Develop and execute strategies for Billing or Collections. - Develop policies, procedure and guidelines for operations and review/approve policy and process changes. - Responsible for creating an environment to identify and groom talent/future leaders within the team, work with cross-functional and direct reports to develop IDPs. - Champions compliance with security standards and regulations. - Leads quality improvement processes. Evaluate existing process and recommends process improvements and automation opportunities. - Initiates and implements strategies to embed quality practices in culture. - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Bachelor's degree in business or related field - Work Experience: - 5+ years of experience in Hospital Revenue Cycle or must undergo process training and pass ramp certification - 12+ years of management/leadership experience. - Thorough understanding of insurance policies and procedures - Intermediate to advanced computer skills, must understand Excel - Proven excellent written and verbal communication - Technical Knowledge: - Excellent analytical and quantitative skills; ability to develop appropriate methods for collecting analyzing and trending data - Excellent organizational skills required (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects) - High sense of responsibility and accountability; Takes ownership and initiative - Results-oriented with an eye toward the end-goal and business results as the objective of our projects - Ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly - Excellent communication capability; persuasive, inclusive, and encouraging; the ability to listen and understand; Ability to elicit cooperation from a variety of resources - Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities - Professional demeanor and positive attitude; customer service orientation - Ability to learn, understand, and apply new technologies, methods, and processes - Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 Leadership, as required - Ability to be a self-starter and work independently to move projects successfully forward - Ability to work with a variety of individuals in managerial and staff level positions - Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum and our client organization(s) At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

• Own and scale a global Application Management function supporting mission-critical client environments across all regions • Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks • Drive consistency, quality, and continuous improvement across geographically distributed teams • Ensure alignment with regional regulatory, operational, and client-specific requirements • Lead the U.S.-based managed solutions organization with full accountability for service delivery outcomes • Ensure tight integration across infrastructure, platform, and application layers • Establish a culture of ownership, accountability, and operational excellence • Serve as executive escalation point for critical client and operational issues • Build and scale a modern SRE function focused on reliability, automation, and observability • Define reliability targets, error budgets, and operational maturity standards • Embed SRE principles across all service delivery teams • Drive adoption of proactive, automated, and self-healing operational models • Define, build, and scale new managed service offerings, including Interface-as-a-Service • Lead the adoption of AI-driven capabilities to transform service delivery and operational efficiency • Establish a global, repeatable model for client upgrades across platforms and geographies • Act as a senior leader across Product, Engineering, Sales, and Customer Success organizations • Engage directly with strategic clients and executive stakeholders • Provide clear, data-driven reporting on performance, risks, and transformation initiatives • Influence roadmap and investment decisions based on operational insights.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role: We are looking for a Regional Director to join our Commercial Sales team. This is a hybrid role based in London (2 days per week), reporting to the RVP Sales. As the Regional Director for Commercial Sales, you will be responsible for a team of 5 Account Executives in the UK, selling to accounts up to 5,000 employees. What you’ll do (Role Expectations) - Recruit, hire, and develop world-class sales talent while fostering a culture that embraces DE&I - Solve customer pain points through Zscaler's unique value proposition - Accurately forecast business monthly, quarterly, and yearly while building development plans for each sales representative - Collaborate with Product Marketing, Product Management, Demand Generation, and other key functional roles - Act as executive sponsor for key partners to create joint plans, generate pipeline, and drive opportunities to closure Who You Are (Success Profile) - You act like an owner. Your passion for the mission fuels your bias for action, and you navigate seamlessly between high-level strategy and hands-on execution. - You are a high-trust collaborator. You are ambitious for the team, embracing a challenge culture by giving and receiving feedback with clarity and respect. - You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. - You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that inspires your team to stay focused on the solution. - You operate with urgency. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. What We’re Looking for (Minimum Qualifications) - 2+ years of experience leading successful sales teams in the software and security industry - Proven track record of over-achieving against sales targets - Experience working with partners such as VARs and distribution - Demonstrated experience hiring high-performing sales talent - Experience selling to Commercial accounts (up to 5,000 employees) in the UK What Will Make You Stand Out (Preferred Qualifications) - Deep understanding of the bigger picture, customer goals, and how technology can facilitate business transformation - Proficiency in strategic sales planning with experience closing net new logos #LI-Hybrid #LI-PM1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.