Title: ZRL Customer Service Specialist - Medical and Lab Liaison Location: Remote United States Full time Job Description: Role Description Customer Service Specialist - Medical and Lab Liaison Onsite - Louisville, KY or Mukilteo, WA U.S. Remote Considered - travel required. Summary: The Customer Service Specialist - Medical and Lab Liaison serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support. The Liaison has advanced knowledge of laboratory diagnostics and acts as a key contact for our customers (veterinarians and veterinary staff). The role is responsible for providing comprehensive support for customer inquiries related to lab results, testing process or requirements. Job Duties: - Intake and triage of escalated customer inquiries including understanding the issue and determining the best course of action - Actively work and resolve lab/medical problem samples - Understand core lab activities to provide immediate responses to customers and colleagues - Offer in-depth knowledge, including medical and technical, on services and products to address complex inquiries from Customer Service - Address and resolve the majority of complex medical customer service inquiries or issues and escalate to the medical team for additional support when appropriate - Act as a knowledge resource for Customer Service, directly assisting CSRs with questions about core lab activities - Work with various departments within the organization, such as technical support, Medical, Lab Operations, Customer Master Data, Billing, etc. to resolve customer issues. - Communicate effectively with customers and colleagues, keeping them informed of the progress and providing updates - Analyze customer issues to identify the underlying causes and prevent them from recurring including client education - Identify trends and patterns in customer feedback and provide valuable insights for improvement - Collaborate with Lab, Medical, and Operations teams to provide feedback and suggestions for process improvements via QIT submissions - Document all interactions with customers and track the progress of efforts - Evaluate and improve the interaction between Customer Service and the lab to create a cohesive workflow - Review MediaLab processes and SOPs from different labs to create Knowledge Articles, enhancing Customer Service's understanding of lab processes - Complete additional duties as needed Education/Experience: - Minimum 3 years experience in veterinary medical setting required (experience in laboratory diagnostics a plus) - MLT, MT, RVT, LVT, CVT or CLS Preferred - Broad clinical knowledge and an understanding of medical diagnostic testing experience are required (veterinary diagnostic testing knowledge strongly preferred) Preferred Qualifications: - Strong understanding of customer service principles and best practices. - 2+ years' experience in a customer-facing role - LIS (LabDAQ) experience a plus - Salesforce experience a plus Technical Skills Required: - Problem Solving: Troubleshooting complex problems and finding solutions - Stakeholder Collaboration: Ability to work with multiple stakeholders and resources to find the best outcome for the customer - Excellent written and verbal communication skills. Great on the phone! Clear and concise communicator - Proficient in computer software, including Microsoft Office Suite, and technology and ability to resolve complex software issues - Flexible and Adaptable: Comfort with unanticipated changes of direction or approach - Excellent organizational and time management skills - Ability to balance multiple priorities - Organized, timely follow-up on internal and external requests, works well with internal stakeholders to meet commitments - Acts with a sense of urgency, high energy, and enthusiasm - Makes thoughtful and timely decisions that keep the organization moving forward Physical Position Requirements: - Ability to sit or stand for extended periods of time - Ability to bend, stoop or crouch - Ability to lift 30lbs - Ability to talk on the phone for extended periods of time Full time Regular

Title: Customer Care Representative I - Bilingual (Spanish/English) Location: Remote United States Category Customer Service Location Las Vegas, Nevada Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote Customer Care Representative I - Las Vegas, NV | - Bilingual (Spanish/English) Pay range: $18.25+ per hour Job Description: Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Start date: May 18th Training Location: Must be able to train ONSITE at 4230 Burnham Ave Las Vegas, Nevada 89119 Training Schedule: Monday - Friday, 8:00AM - 5:00PM PST Work Schedule: Tuesday -Saturday OR Sunday - Thursday 8-hour shift, between the hours of 6:00AM - 6:00PM PST Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Responsibilities: Responsibilities - Supports assigned client group(s) performing routine complexity health related customer excellence activities. - Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable. - Maintains complete customer/patient confidentiality for all health, personal and other customer information. - Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. - Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. - Supports all client group(s) based on business needs. Qualifications: Required Work Experience: - 1-year related customer service excellence experience. Preferred Work Experience: - Health care and laboratory related experience. - Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements: - Consistent exceptional customer service, accuracy and quality focus required. Knowledge: Align to Quest Culture & How We Work: - CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. - CARE - We show each person they matter. - COLLABORATION - We commit teamwork - inside and outside of Quest. - CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. - CURIOUSITY - We ask vital questions in search of richer answers. - FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork. Skills: - Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. - Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital

Title : Customer Engagement Representative Location: Madison United States time type Full time job requisition id R5025990 Job Description: The Customer Engagement Representative is responsible for qualifying warm leads through Marketing and booking appointments for the outside sales representatives. This is a hybrid position (4 days per week on-site in Madison) and will require someone with great time management, customer service, and organization skills. The ideal person will have great phone communication skills as well. Essential Duties and Responsibilities: - Qualifies inbound marketing leads and schedules sales appointments. - Utilize the Customer Relationship Management (CRM) system and following standard work. - Maintains open communication with the field sales team to ensure a seamless transition of leads from Marketing to Sales. - Meets individual daily, monthly, and quarterly sales appointment targets. - Maintains a high level of product knowledge to support a high level of conversion rate from lead to appointment by providing prospective customers with consultations over the phone. - Effectively collaborates with multiple departments such as Marketing, Sales, Research & Development, and Regulatory Affairs when needed to support customer satisfaction. - Attends, understands, and actively participates in Daily Management meetings to stay abreast of Key Performance Indicators (KPIs) and top priorities including the status of appointment metrics and conversion rate. - Participates in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction. - Attends required department trainings on and offsite when needed. - Follows company policies and procedures including quality and safety. - Travels up to 10% domestically. Job Requirements: Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to function in a fast-paced environment, where priorities may change rapidly. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: - High school diploma or equivalent required; Bachelor's degree is highly preferred. - Minimum of 1 year of relevant customer service or related experience - Experience with CRM is preferred; Microsoft Dynamics is a plus Skills and Abilities: - Self-driven and ability to quickly establish a high level of integrity and trust with customers required. - Strong business acumen including business management fundamentals required. - Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required. - Proven success in quickly learning computer systems required. - Excellent data entry accuracy and strong attention to detail required. - Effective verbal and written communication skills in English required. - Proficiency in reading and interpreting documents in English required. - Proven success in prioritizing assigned work required. - Ability to gather, understand, and interpret information required. - Good analytical and conceptual thinking skills required. - Ability to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Constantly sits. - Frequently uses hands and fingers. - Occasionally walks and stands. #LI-RJ1 IND123 Target Market Salary Range: Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans. $20.70 - $28.40 per hour Operating Company: Orascoptic Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

• Atención al cliente • Gana mas de Full Time • Horario, escoge el mejor para ti!! FULL TIME; Lunes a domingo : 10:00 AM - 8:00 PM(8H DE GESTIÓN) • Descanso: Entre jueves a Domingo • Capacitación: 9:00 AM A 3:00 PM - Iniciamos el 24 de abril (remoto).