Retail Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 1973H1B No SponsorCompany SiteLinkedIn

Location

California + 20 moreAll locations: California | Colorado | Connecticut | Florida | Hawaii | Illinois | Nevada | New Hampshire | New Jersey | New York | North Carolina | Oregon | Maryland | Massachusetts | Minnesota | Missouri | Pennsylvania | Texas | Virginia | Washington | Wisconsin

Posted

47 days ago

Salary

$96.6K - $130.4K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishPMP

Job Description

Retail Operations Manager

Deckers Brands

• Project manage and collaborate with cross-functional partners for all store openings, closures, remodels, and relocations • Manage construction vendors for North American store projects and track budgets for CAPEX and operating expenses • Oversee daily operations of stores across North America, ensuring compliance with company policies and procedures • Monitor and analyze store inventory performance metrics, implementing corrective actions for improvement • Oversee operational reporting and share robust reports with the wider retail team to support compliance and operational excellence • Oversee, localize, and roll out retail systems and systematic training for North American retail stores • Communicate with stakeholders throughout new and existing programs to garner support and alignment • Identify opportunities for process improvement and implement best practices across all programs • Own Loss Prevention across all NA stores, including reporting, store training, and external security support • Maintain strong relationships with LP partners and vendors to ensure stores are supported • Implement effective Loss Prevention measures to safeguard company assets and minimize shrinkage • Lead and develop a high-performing retail operations team, providing coaching, guidance, and performance feedback • Maintain strong relationships with vendors, address concerns, and assess/prioritize store maintenance issues • Procure new vendors to improve service to stores across North America

Job Requirements

  • Bachelor’s Degree or equivalent experience
  • PMP/CAPM a plus but not required
  • 5+ years of construction/project management experience, with a strong emphasis on delivering in retail stores
  • 5+ years of high-level retail experience/leadership experience
  • Proven experience in planning, scheduling, budgeting, resourcing, and successfully executing multiple concurrent projects
  • Consistent history of effective collaboration with internal and external partners to meet project deadlines
  • Proven ability to drive high-velocity results and sustain a vibrant brand culture across a distributed network
  • Expert at maintaining rigorous store compliance across safety, inventory health, and SOPs
  • Skilled in orchestrating specialized retail vendors and contractors for seamless service delivery
  • Demonstrated proficiency in managing CAPEX and OPEX budgets for resource efficiency and profitability
  • Capable of influencing corporate, regional, and retail leadership and delivering high-impact presentations
  • Expert at deconstructing complex initiatives into actionable workstreams for flawless execution
  • Able to manage a diverse portfolio of competing priorities while maintaining quality
  • Advanced mastery of Microsoft Office Suite for data analysis, project tracking, and communications

Benefits

  • Competitive Pay and Bonuses
  • Financial Planning and wellbeing
  • Time away from work
  • Extras, discounts and perks
  • Growth and Development
  • Health and Wellness

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