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Agilent Technologies logo
Agilent Technologies

Premier Laboratory Partner for a Better World

AVP, Enterprise Services

Vice PresidentVice PresidentFull TimeRemoteLeadTeam 10,001+Since 1999H1B SponsorCompany SiteLinkedIn

Location

California

Posted

36 days ago

Salary

$181.2K - $339.8K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

AVP, Enterprise Services

Agilent Technologies

• Set enterprise customer service strategy aligned to company priorities, translating customer needs into scalable service offerings and comprehensive solutions, operating standards, and measurable outcomes. • Lead cross-functional account/service teams to plan and execute program delivery, including service coverage models, escalation paths, communications cadence, and risk management. • Drive operational excellence through standard work, process optimization, and continuous improvement to achievement of regional KPIs (response times, quality, productivity, as examples). • Maximize the operational performance of the strategic sourcing team by establishing clear objectives, and driving measurable improvements in speed, quality, and cost. • Manage financial performance for the enterprise services portfolio, including revenue attainment, gross margin, cost-to-serve, and investment prioritization; build and manage business cases as needed. • Partner with Enterprise Sales and account teams to shape renewals, expansions, and solution design; provide service input to proposals, pricing considerations, and contract terms/operability. • Develop talent and organizational capability: hire and retain high-performing leaders, coach performance, build succession plans, and foster an inclusive, customer-first culture. • Establish and manage relationships with third-party providers and partners where applicable, ensuring performance, governance, and alignment to customer commitments.

Job Requirements

  • Bachelor’s degree (or equivalent experience) in business, engineering, life sciences, or related field.
  • 10+ years of progressive experience in customer service, service operations, enterprise services delivery, or related commercial/service leadership roles.
  • Proven leadership experience managing managers, building high performing teams, and leading cross-functional teams in a matrixed, global organization.
  • Demonstrated success running complex customer programs with measurable SLA/KPI performance and strong customer satisfaction outcomes.
  • Strong financial acumen with experience managing budgets and improving portfolio profitability/cost-to-serve.
  • Excellent communication, executive presence, and stakeholder management skills with the ability to influence at all levels (customer and internal).
  • Ability to travel domestically and internationally at least 25%.
  • Experience in the laboratory products and services business managing enterprise service contracts, multi-site implementations, and third-party service provider governance.
  • Qualifications or extensive experience in program/project management and/or Lean Six Sigma type certifications, with certifications a plus.

Benefits

  • bonus
  • stock
  • benefits

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About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. We are seeking a Regional Vice President, New Client Development to join our team. 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Arcus Biosciences logo

Vice President, Business Enablement - Clinical Operations

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LPL Financial logo

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LPL Financial

We take care of our advisors, so they can take care of their clients.

Vice President36 days ago
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LPL Financial logo

Vice President, Regional Branch Manager

LPL Financial

We take care of our advisors, so they can take care of their clients.

Vice President36 days ago
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