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Software that Powers the Service Economy
Implementation Manager
Location
United States
Posted
53 days ago
Salary
$55K - $65K / year
Seniority
Lead
No structured requirement data.
Job Description
Implementation Manager
EverCommerce
Role Description We are looking for an Implementation Manager to focus on our Service Fusion platform. As an Implementation Manager, you’ll be the primary point of contact for new clients as they begin their journey with Service Fusion. You will guide customers through onboarding, ensuring their software is configured to fit their workflows and business goals. Your role will combine technical aptitude, clear communication, and customer advocacy to deliver a seamless onboarding experience that sets our clients up for long-term success. - Performing system setup - Coordinating and performing training - Overseeing data import progress - Solving customer-specific workflow issues - Remain knowledgeable and up to date on all Service Fusion products - Contribute to the Service Fusion roadmap - Consistently meet or exceed company performance metrics - Collaborate with peers and clients on projects - Represent brand at trade show events Qualifications - Must be technically savvy - Demonstrate high levels of written and verbal communication - Comfortable with change; strong prioritization skills; ability to balance multiple tasks - Comprehension and delivery of monthly, quarterly and team level goals - User-level CRM experience - Demonstrate ability to own the process and account; know when to escalate to leadership - Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process - Demonstrate the ability to assess the needs of a customer and tailor their journey as needed - A mindset of continuous innovation and improvement - Equal doses of patience and common sense - Familiarity with web applications and mobile applications - Experience with QuickBooks (preferred) - Experience with Microsoft Excel (preferred) Benefits - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Company Description EverCommerce [Nasdaq: EVCM] is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
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