Job Description: IT Manager Location: Ft. Lauderdale, FL, United States Date Posted: Apr 15, 2026 Schedule: Regular Full-Time Remote: Remote Share: Apply Now Save Job Saved Description Company Description The Vertex Companies, LLC (VERTEX) is a global $150M professional services firm that offers integrated forensic consulting, expert witness services, construction project advisory, and compliance and regulatory consulting to a myriad of markets and industries. Our brand purpose is to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do, continuously learn, and take pride in your work. Job Description Vertex is seeking an experienced IT Manager to lead our IT Engineering and Operations functions. This role will oversee day-to-day technology operations, manage the IT hybrid engineering team, and design scalable business solutions using off-the-shelf products, integrations, and modern cloud technologies. The ideal candidate will have a strong technical foundation along with the ability to collaborate across departments and deliver secure, reliable, and user-focused solutions. Core Responsibilities Work Product Creation, Project Management, Coordination with Team Members - Lead and manage a hybrid IT organization (internal teams and MSP partners), driving high performance, clear accountability, and a culture of continuous improvement aligned to business priorities. - Champion a customer-first service mindset across IT, ensuring delivery of best-in-class support and an exceptional end-user experience through responsiveness, empathy, proactive communication, and measurable service improvements. - Act as a technology partner with business, build strong relationships across functions to understand needs, influence outcomes, and deliver technology solutions that drive measurable business value. - Drive business value through technology, ensuring IT initiatives are aligned to revenue growth, operational efficiency, risk reduction, and user productivity. - Oversee daily IT operations including infrastructure, cloud platforms, service desk, and SaaS ecosystems, ensuring stability, scalability, and high availability. - Establish and enforce process-driven IT operations, including SLA-based service delivery, incident management, change management, and problem management to ensure consistency, transparency, and accountability-particularly across MSP partners. - Bring a high level of detail orientation and operational discipline, ensuring documentation, runbooks, system configurations, and processes are well-defined, maintained, and continuously improved. - Design and deliver scalable business solutions leveraging off-the-shelf platforms, AI capabilities, integrations, APIs, and automation to improve business workflows and user outcomes. - Own and optimize the Microsoft 365 ecosystem, including E3/E5, Entra ID (Azure AD), Defender, Cloud Apps, Exchange Online, Intune, and enterprise security policies. - Oversee Azure cloud environment, including compute, storage, networking, databases, and identity, ensuring secure and cost-effective operations. - Manage enterprise network infrastructure, including firewalls, VPN, and wireless, ensuring secure and reliable connectivity across locations. - Lead security and compliance initiatives, including vulnerability management, patching, endpoint protection, logging, and monitoring. - Support and advance SOC 2 compliance efforts, including audit readiness, control implementation, risk assessments, and security awareness programs. - Establish and enforce IT and Information Security policies, ensuring alignment with regulatory requirements and industry best practices. - Drive operational excellence through KPIs and reporting, developing dashboards and metrics that provide visibility into performance, service quality, and business impact. - Lead IT Service Desk strategy and execution, ensuring timely resolution, high customer satisfaction, and continuous improvement in support processes. - Lead cross-functional initiatives and M&A integrations, ensuring seamless execution, strong governance, and alignment with business timelines, budgets, and outcomes. Qualifications & Competencies - Bachelor's degree and 8 years of related experience, a Master's degree and 6 years of related experience, or 11 years of related experience and no degree, and 4+ years of people management experience. - Proven experience designing and delivering business solutions using off-the-shelf applications and system integrations. - Certifications (must have one, but multiple preferred): - Microsoft 365 Certified: Enterprise Administrator Expert - Azure Administrator / Solutions Architect - ITIL Foundation or higher - CISM - CISSP Knowledge & Skills - Commitment to best-in-class IT service delivery and superior end-user experience. - Self-starter and can work with minimal supervision. - Strong communication, customer service mindset and stakeholder management skills. - Ability to balance hands-on technical work with team leadership. - Problem-solving mindset with focus on scalability and reliability. - Ability to manage multiple priorities in a fast-paced environment. Additional Information At VERTEX, we invest in top talent with a highly competitive total compensation package designed to reward performance and support long-term success. Total compensation includes a base salary and a performance-based discretionary bonus program. Our comprehensive benefits package offers multiple healthcare and dental plan options, as well as company-paid Life Insurance, Short-Term Disability, and Long-Term Disability coverage-ensuring peace of mind for you and your family. We offer a 401(k) plan with immediate matching and full vesting, empowering employees to build financial security from day one. Additional benefits include Flexible Spending Accounts, a robust Employee Assistance Program, and a suite of exclusive perks that enhance everyday life. At The Vertex Companies, our salary ranges are intentionally designed to support meaningful career growth over time. These ranges allow employees to develop, expand their impact, and increase their earnings as they progress within their job level. A new hire's starting compensation is determined by their experience, geographical location, scope of the role at the time of hire, and Company affordability. Our ranges are structured to reward growth and performance, ensuring there is room for advancement and long-term opportunity. The salary ranges for this role are as follows: $98,000 - $265,000 USD annually (Geographical Tier AA - Sample Locations: NY Metro, San Franscisco, San Jose, Seattle) $90,000 - $245,000 USD annually (Geographical Tier A - Sample Locations: Irvine CA, Middlesex NJ, Tacoma WA, Boston, Alexandria) $83,000 - $224,000 USD annually (Geographical Tier B - Sample Locations - Baltimore, Chicago, Anchorage, Portland) $75,000 - $204,000 USD annually (Geographical Tier C - Sample Locations - Atlanta, Charlotte, Cincinnati, Miami) $71,000 - $194,000 USD annually (Geographical Tier D - Sample Locations - Mississippi, Mobile AL, Bowling Green KY, Tulsa) Time away matters-so we provide a generous paid time off program, including vacation, sick time, and paid holidays (with prorated options for eligible part-time employees). At VERTEX, growth never stops. Our signature "Lifetime of Learning" program offers tuition reimbursement and personalized support for employees pursuing advanced education-helping you sharpen your skills and accelerate your career. Notice to Third Party Agencies: Please note that The Vertex Companies employs a fully staffed recruiting team. We do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Agreement, VERTEX will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, VERTEX explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of VERTEX. #LI-Remote Share: Apply Now

Engagement Manager - SAAM SailPoint Accelerated Application Management Why SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, and we want you to join our team.  SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. Who You Are: You are a self-directed, highly motivated, and experienced professional that thrives while overseeing multiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships, and you are comfortable interacting with people at all levels within an organization. You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads. You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise. By leveraging your experience, you can identify growth areas, evaluate existing best practices, and present solutions to everyday problems. What You’ll Do: As an Engagement Manager (EM) on SailPoint’s Professional Services team, you will support each customer’s journey by managing tactical project management duties and sales efforts required to deliver SailPoint solutions. You will combine your professional experience with our world-class product and process training to gain a deep understanding of SailPoint’s SaaS and/or Software delivery models. - Within the first two months, you will begin to understand your responsibilities by working with tenured managers to shadow projects and begin taking accountability for the client experience on projects you are assigned to. - At the end of the first six months, you will begin to take ownership and be responsible for engagement scoping, client communication, internal team management, and escalation support. - At the end of your first year, you will be able to manage the full scope of customer engagements, set appropriate expectations, and be a trusted advisor to your peers. You will also be a leader to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals. Responsibilities: - Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner - Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation - Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases - Serve as a point of contact for clients on issues and escalations - Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction - Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements - Perform end-to-end project management for customer engagements - Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories - Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers. - Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation - Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth - Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development Requirements: - 5+ years of professional experience at a Software, SaaS, or consulting company - 3+ years of project management experience - 1+ years of people management experience - Exceptional mentorship and leadership skills with a passion for continuous improvement - Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management). - Excellent communication skills and extensive experience working with clients and partners - Strong organizational and multi-tasking abilities - Experience working with Sales to scope services projects for enterprise software Travel: Ability to travel up to 15% Education: Bachelor’s degree or equivalent work experience. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $91,000 - $153,400.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

• Act as the primary operational point of contact for practice leadership teams • Support the implementation of agreed initiatives, frameworks and processes • Resolve day-to-day operational issues and escalate risks where required • Maintain oversight of actions, ownership and follow-through. • Coordinate the collection and circulation of performance data • Support practices in interpreting dashboards, KPIs and scorecards • Identify trends, risks and opportunities and share these with the Area Director • Track actions from performance reviews and ensure timely follow-up. • Support the monthly financial rhythm across practices • Coordinate the distribution of financial insights and performance information • Support compliance with purchasing, debt management and reporting processes. • Conduct structured practice visits using agreed checklists and focus areas • Provide on-site support and document outcomes and actions • Organise area meetings, leadership forums and routine calls • Prepare agendas, reports, presentations and minutes • Support onboarding and induction of Practice Managers and Clinical Directors • Monitor completion of mandatory training and compliance requirements • Support recruitment processes in line with budgets and approvals • Identify and escalate governance, clinical and health & safety

• Take full responsibility for your sales territory • Strategically develop existing specialist retail partners and drive maximum regional visibility through professional events • Optimize dealer performance, customer experiences, and the integration of Bikeleasing into their business models • Actively build relationships and support retailers in sales advising and customer care • Plan, coordinate and execute regional events, benefit campaigns and promotional activities • Derive measures for sustainable revenue growth and provide structured feedback to the company