For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. We are excited to announce an opportunity to join our Major Case Unit as a Claims Consultant. This full‑time, exempt position offers remote flexibility and the chance to make a meaningful impact within a dynamic, high‑visibility team. POSITION OVERVIEW: This position to handle primarily continuous loss Bodily Injury claims like Silica. The Major Case Consultant Specialized Claims role is a senior-level claims position responsible for the full lifecycle management of highly complex and high-value specialized claims. This includes the investigation, evaluation, negotiation, and resolution of claims that represent the company’s largest damage exposures and often involve intricate coverage issues. The position requires a high level of technical expertise and collaboration with professionals across various disciplines. Specialized claims handled in this role include, but are not limited to, large property, workers compensation, PIP, and casualty exposures such as employment-related practices, sexual offense, professional liability, extra contractual cases, advertising injury, reinsurance, toxic tort, and environmental claims. IN THIS ROLE YOU WILL: - Independently lead investigations and manage the full lifecycle of highly complex, sensitive, and specialized claims. - Analyze coverage, liability, and financial exposure; develop tailored resolution strategies and negotiate high-value or contested claims. - Set activities, reserves, and authorize payments within high authority limits; manage litigation budgets and direct counsel payouts. - Coordinate with internal and external experts (e.g., forensic analysts, underwriters, legal counsel, contractors) to ensure thorough evaluations and resolution. - Identify and pursue risk transfer opportunities; manage suspicious claims and refer to Special Investigation Unit as needed. - Serve as a subject matter expert (SME) for consistent handling of large losses; provide consultation on claim strategies and co-adjust files to support development. - Ensure compliance across jurisdictions including licensing, forms, deadlines, and accounting; maintain accurate and complete claim records. - Protect personally identifiable information (PII) and promote best practices across the team. - Represent the company in litigation, mediations, settlement conferences, and arbitrations; provide large loss and reinsurance reporting to underwriting. - Lead cross-functional meetings and collaborate with underwriting, agents, vendors, and legal teams to drive consensus and resolve claims. - Identify coverage gaps and partner with product management to enhance offerings. - Mentor and support less experienced adjusters; evaluate training programs and recommend improvements. - Lead quality initiatives to streamline workflows; use data tools to analyze trends and correct inconsistencies. - Maintain strong time and desk management skills; prepare reports and contribute to special projects. - Attend industry events and continuing education seminars to stay current on best practices. - Tailor communication strategies for specialized claims and maintain regular updates with leadership. - Build and maintain strong relationships with customers and stakeholders. WHAT YOU NEED TO APPLY: - Bachelor’s degree preferred; equivalent experience accepted. JD preferred or equivalent legal/claims experience. Industry designations (e.g., CPCU, AIC) strongly preferred. - Extensive experience handling highly complex, high-value claims with significant legal, financial, and reputational exposure. - Recognized authority in negotiation and resolution of complex claims; able to shape best practices and influence outcomes. - Demonstrated expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions. - Proven ability to manage litigation strategy, direct counsel, and represent the company in trials, mediations, and arbitrations. - Experience mentoring others and contributing to the development of investigative techniques, compliance protocols, and claims handling standards. - Strong written and verbal communication skills; able to simplify complex information and handle sensitive issues with professionalism. - Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups. - Ability to draft clear, factual, and objective work product without opinion. - Highly organized with proven ability to manage complex workflows, projects, and competing priorities. - Demonstrated time management and organizational skills; able to coach others in these areas. - Deep understanding of insurance principles, coverage interpretation, and jurisdictional requirements. - Strategic thinker with sound judgment; able to make informed decisions independently and assess financial implications. - Expert in identifying and mitigating legal, regulatory, and reputational risks. - Recognized for developing empathetic customer service strategies and delivering exceptional service. Core Capabilities: - Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution. - Customer Centricity: Makes customers/clients and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations. - Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes. - Persuasion and Influence: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions; uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations. - Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization. - Planning and Execution: Plans, prioritizes and manages resources and time effectively to achieve specific goals or deadlines. Physical Demands and Work Environment: - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home internet. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. We are excited to announce an opportunity to join our Major Case Unit as a Claims Consultant. This full‑time, exempt position offers remote flexibility and the chance to make a meaningful impact within a dynamic, high‑visibility team. POSITION OVERVIEW: This position to handle primarily continuous loss Bodily Injury claims like Silica. The Major Case Consultant Specialized Claims role is a senior-level claims position responsible for the full lifecycle management of highly complex and high-value specialized claims. This includes the investigation, evaluation, negotiation, and resolution of claims that represent the company’s largest damage exposures and often involve intricate coverage issues. The position requires a high level of technical expertise and collaboration with professionals across various disciplines. Specialized claims handled in this role include, but are not limited to, large property, workers compensation, PIP, and casualty exposures such as employment-related practices, sexual offense, professional liability, extra contractual cases, advertising injury, reinsurance, toxic tort, and environmental claims. IN THIS ROLE YOU WILL: - Independently lead investigations and manage the full lifecycle of highly complex, sensitive, and specialized claims. - Analyze coverage, liability, and financial exposure; develop tailored resolution strategies and negotiate high-value or contested claims. - Set activities, reserves, and authorize payments within high authority limits; manage litigation budgets and direct counsel payouts. - Coordinate with internal and external experts (e.g., forensic analysts, underwriters, legal counsel, contractors) to ensure thorough evaluations and resolution. - Identify and pursue risk transfer opportunities; manage suspicious claims and refer to Special Investigation Unit as needed. - Serve as a subject matter expert (SME) for consistent handling of large losses; provide consultation on claim strategies and co-adjust files to support development. - Ensure compliance across jurisdictions including licensing, forms, deadlines, and accounting; maintain accurate and complete claim records. - Protect personally identifiable information (PII) and promote best practices across the team. - Represent the company in litigation, mediations, settlement conferences, and arbitrations; provide large loss and reinsurance reporting to underwriting. - Lead cross-functional meetings and collaborate with underwriting, agents, vendors, and legal teams to drive consensus and resolve claims. - Identify coverage gaps and partner with product management to enhance offerings. - Mentor and support less experienced adjusters; evaluate training programs and recommend improvements. - Lead quality initiatives to streamline workflows; use data tools to analyze trends and correct inconsistencies. - Maintain strong time and desk management skills; prepare reports and contribute to special projects. - Attend industry events and continuing education seminars to stay current on best practices. - Tailor communication strategies for specialized claims and maintain regular updates with leadership. - Build and maintain strong relationships with customers and stakeholders. WHAT YOU NEED TO APPLY: - Bachelor’s degree preferred; equivalent experience accepted. JD preferred or equivalent legal/claims experience. Industry designations (e.g., CPCU, AIC) strongly preferred. - Extensive experience handling highly complex, high-value claims with significant legal, financial, and reputational exposure. - Recognized authority in negotiation and resolution of complex claims; able to shape best practices and influence outcomes. - Demonstrated expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions. - Proven ability to manage litigation strategy, direct counsel, and represent the company in trials, mediations, and arbitrations. - Experience mentoring others and contributing to the development of investigative techniques, compliance protocols, and claims handling standards. - Strong written and verbal communication skills; able to simplify complex information and handle sensitive issues with professionalism. - Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups. - Ability to draft clear, factual, and objective work product without opinion. - Highly organized with proven ability to manage complex workflows, projects, and competing priorities. - Demonstrated time management and organizational skills; able to coach others in these areas. - Deep understanding of insurance principles, coverage interpretation, and jurisdictional requirements. - Strategic thinker with sound judgment; able to make informed decisions independently and assess financial implications. - Expert in identifying and mitigating legal, regulatory, and reputational risks. - Recognized for developing empathetic customer service strategies and delivering exceptional service. Core Capabilities: - Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution. - Customer Centricity: Makes customers/clients and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations. - Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes. - Persuasion and Influence: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions; uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations. - Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization. - Planning and Execution: Plans, prioritizes and manages resources and time effectively to achieve specific goals or deadlines. Physical Demands and Work Environment: - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home internet. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

• Collaborate with Clients • Work directly with our clients’ finance teams to understand their unique business needs and pain points. • Gather detailed requirements and craft tailored solutions that streamline their processes. • Proactively ask questions that uncover pain points and demonstrate the value add of an ERP system. • System Configuration & Customization • Configure ERP systems, specifically WMS modules • Customize workflows and reports to fit each client’s business model, ensuring smooth integration with their supply chain operations. • End-to-End Implementation • Lead the implementation of WMS modules from start to finish—this includes everything from initial scoping, system setup, testing, and go-live support • Ensure the system is not just running, but exceeding expectations. • Process Optimization • Analyze existing operations and identify areas for improvement. • Propose solutions and an implementation plan that enhances efficiency, reduces costs, and supports financial planning, forecasting, and reporting processes. • Training & Support • Provide training sessions for finance teams to ensure they are comfortable and confident using their new systems. • Offer ongoing support to troubleshoot issues, answer questions, and optimize system performance as the business grows. • Mentor other consultants and provide knowledge and guidance on best practices. • Data Migration & Integrity • Oversee the migration of financial data from legacy systems to new platforms. • Ensure data accuracy and integrity throughout the process and beyond. • Reporting & Analytics • Design and build customized reports, dashboards, and analytics tools that provide clients with real-time insights into their business performance. • Project Management • Work closely with the project manager to ensure deadlines are being met, hours allocation for tasks are within your abilities, and client satisfaction remains high. • Stay on the Cutting Edge • Continuously monitor updates and new features in F&SCM and financial technologies. • You'll be our go-to expert for the latest and greatest in ERP trends and advancements, always looking for ways to improve our offerings. • Cross-functional Collaboration • Work with other consultants and departments (e.g., supply chain and production teams) to ensure seamless integration across all business functions.

Responsible for providing consultation and training to employers regarding safety matters. Develop business partnership and ambassador-type relationship with insured policyholders. Evaluate physical premises, equipment, materials, work practices, and safety policies and programs. Conduct safety surveys of employers’ premises to gather information to assist in risk selection as an integral part of the underwriting process. Work with management to develop loss control strategies that will have the greatest impact on company success measures. - Identify potentially hazardous conditions and unsafe acts that may have an adverse impact on employee claims and assist the client in reducing or eliminating those hazardous condition or unsafe acts. Review business processes and operations. Make recommendations for best practices in safety. - Research and analyze technical information, specifications, type of equipment, legal standards, and losses, etc. Write and summarize technical information into practical, usable reports. - Train and/or make presentations to customers on loss prevention and safety related topics by participating in internal and external meetings. Make presentations to internal/external staff as needed. - Gather and communicate pertinent safety information to assist in the risk selection part of the underwriting process. - Assist customers with the development of accident/loss prevention and/or safety programs. Monitor and measure the effectiveness of customer programs, corrective actions taken and meetings held. - Manage territory of assigned accounts/policyholders and ensure each one gets the appropriate level of service based on premium amount and employer size. - Coordinate policyholder visits with Business Development (Marketing and Underwriting), agent and/or Claims. - Assist with the development of safety brochures, materials and exhibits for promotion and display. - Represent company in community and industry safety groups, programs and conferences. - Maintain strong relationships with independent agents to discuss new and existing clients, specific account loss control reports, analysis, and loss reduction recommendations and to respond to any agent concerns, questions, or issues. - Demonstrate progressive responsibility and technical knowledge applying principles based on experience. - Work on complex problems which have broader impact. - Independently resolve situations. - Contribute effectively in cross functional teams; may take on leadership role. - Demonstrate proper collaboration in exchange of relevant elements with other disciplines (e.g., claims, underwriting). - Develop recommendations to change existing policies/programs. - Demonstrate well-developed conflict management/negotiation and presentation skills. - Provide assistance with training, development and mentoring of loss control staff in safety and accident prevention policies, procedures, ride-along, presentation techniques, and sampling equipment. QUALIFICATIONS - Associates in related field and certification (such as ARM, ASP, CSP) required. a Bachelor’s degree in occupational/industrial safety or related field is preferred. Continuous learning required, as defined by the Company’s learning philosophy. Certification, or progress toward, highly preferred and encouraged. - Minimum seven years relevant experience that provides the necessary skills, knowledge and abilities. Workers Compensation insurance experience required. - Knowledge of key loss control standards, guidelines, techniques and disciplines such as ergonomics, machine garding, environmental health. - Considerable knowledge of, and the ability to apply, relevant local, state and federal rules and regulations, including state-specific occupational safety and health acts and workers’ disability compensation acts. - Ability to proactively identify risk factors at employer locations and communicate risk concerns effectively to appropriate parties. - Ability to proactively analyze and evaluate risk factors by synthesizing data and communicating risk concerns effectively to appropriate parties. - Ability to mitigate risk and influence necessary change. - Ability to manage multiple projects and meet necessary deadlines. - Excellent time management and organizational skills. - Ability to minimize losses by spending time appropriately. - Ability and proficiency in the use of computers and company standard software specific to position with the ability to navigate systems quickly and produce necessary reports for analysis. - Ability to effectively exchange information clearly and concisely, present ideas, report facts and respond to questions, as appropriate - Excellent verbal and written communication skills. - Ability to provide customer service by responding appropriately to inquiries or concerns from agents, policyholders, regulatory agencies, management, and employees. - Effective presentation skills in a variety of settings. - Ability to establish and maintain an effective working and client relationship. - Ability to read, analyze, and interpret common scientific and technical journals, reports, and legal documents. - Ability to work independently out of a home office location with minimum supervision. - Ability to operate a variety of monitoring equipment including noise and air sampling devices and photographic equipment. - Extensive knowledge of, and the ability to apply, relevant local, state and federal rules and regulations, including multiple state-specific occupational safety and health acts and multiple state-specific workers’ disability compensation acts. - Ability to assist with training, development and mentoring of loss control staff in safety and accident prevention policies, procedures, presentation techniques, and sampling equipment. - Ability to balance the needs and expectations of clients with losses and clients that require routine service. - Ability to analyze and solve practical problems which deal with a variety of factors. - Ability to make competent, independent decisions. - Ability to understand and implement procedures and processes. WORKING CONDITIONS: ​​​​​​​ Work is performed in a virtual office and field setting with no unusual hazards. Travel is required, with some occasional overnight stays. Must possess a valid driver's license with a record that meets corporate standards. Must be able to meet general physical requirements which may include climbing ladders and or other similar situations. Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $82,400 and $138,050 The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract. #LI-TM1 #UWIC