• Design and build learning experiences that help users understand our software quickly • Build and maintain a library of eLearning assets, interactive modules, video walkthroughs, onboarding guides, and self-service resources focused on product knowledge • Partner with subject matter experts to identify learning needs • Improve content quality and consistency over time • Shape the learning strategy with recommendations on delivery formats, sequencing, and content frameworks • Contribute to team tooling and organization inside our LMS

• Serve as lead architect for OCM strategy, integrating best practices and continuous improvement to drive successful adoption of clinical informatics solutions. • Oversee change impact assessments and readiness planning for clinical IT transitions. • Develop and maintain detailed, Agile-aligned OCM implementation roadmaps, linking change activities to project milestones and PI planning cycles. • Coordinate the seamless rollout of new EHR systems, interoperability tools, and process enhancements throughout the VHA enterprise. • Author and execute targeted communication campaigns (newsletters, workshops, feedback channels) emphasizing change benefits, process clarity, and safety. • Design and facilitate stakeholder engagement sessions with leaders, clinicians, and IT personnel to ensure transparency and consensus building. • Development and delivery of training programs for clinical and technical audiences, utilizing blended learning, eLearning, and live instruction. • Assess learning needs, develop customized content, and measure post-training competency and adoption. • Support PI planning, backlog prioritization, sprint reviews, and stakeholder demos to ensure OCM considerations are integrated with Agile product teams. • Collect and act on iterative feedback to refine change, training, and communications plans. • Define and report on OCM, training, and adoption metrics for executive and project steering committees. • Identify, document, and address resistance points or barriers to adoption, developing proactive mitigation strategies.

About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: - Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. - Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. - Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: The AthenaOne Specialist & Trainer will provide hands-on support to the Nadia Care team with all tasks and responsibilities related to athenaOne including but not limited to, troubleshooting, athenaOne builds, care team training and support, and direct coordination with athenaOne regarding any questions/concerns with the EHR. This role will report to the Director, Product Strategy and Innovation. This is a part-time position requiring approximately 15-20 hours per week. To ensure consistent support for our team, we envision a schedule spread across 4-5 days per week during regular business hours. Key Responsibilities - Maintain and optimize daily operations within the existing athenahealth EHR system. This includes but is not limited to creating user and provider accounts, creating templates, appointment types, billing and payments and encounter plans that increase care team efficiency - Will work closely with the care team to provide training, education, and instructions on athenaOne system features, functionality. - Provide support and training to all staff members that will be using athenaOne, shaping the training to apply to specific user roles within the organization - Resolve EHR-related issues and system discrepancies promptly, reaching out to athena and creating cases when necessary. - Be a resource for assistance with applications that are integrated with athenaOne. Examples include the Zus Data Platform and Spruce Health Qualifications - Bachelor's degree in business, health technology or related field and/or a minimum of 5 years of related work experience - Strong background and knowledge of athenaOne in a virtual care setting - Excellent technical diagnostic and analytical skills - Strong attention to details as well as excellent written, analytical and verbal communication skills - Ability to work cross functionally with an interdisciplinary team - Able to communicate effectively both orally and in writing with all levels of staff - Adaptable to changes in a high-functioning work environment, can prioritize and manage work and complete tasks in a timely manner. Required Skills and Experience - Proven expertise as an EHR specialist, with hands-on experience in athenahealth EHR. - Demonstrated ability to work autonomously and manage significant projects, particularly system transitions or migrations, with little oversight. - Strong understanding of healthcare workflows, data standards, and regulatory requirements. - Familiarity with API calls and other tools to integrate applications with existing software - Excellent problem-solving skills and a high degree of adaptability to new software environments. Beneficial Skills (Preferred) - Experience with patient communication platforms, particularly Spruce Health. - Familiarity with tracking and managing technical tasks and support issues using Jira ticketing systems. - Working knowledge of appointment scheduling and management software, such as Acuity (Scheduling/Software). The compensation range for this position is between $35-$45 an hour, based on years of relevant experience. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You - Recharge with annual paid holidays off. - Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period. - Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period. Comprehensive Health & Wellness Coverage - Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. - Dental Insurance: Coverage for preventive care, as well as basic and major procedures. - Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options - Life Insurance: Financial protection for your beneficiaries. - Disability Insurance: Short-term and long-term coverage in case of illness or injury. - 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.

Company Summary Arkansas Connections Academy (ARCA) is a tuition-free, virtual public charter school serving students in grades K-12 statewide. ARCA is authorized by the Arkansas Charter Authorizing Panel and the State Board of Education, and is governed by an independent Board of Directors. The school contracts with Connections Education to provide its educational program and other services. Connections Academy, a division of Connections Education, is accredited by AdvancED. Arkansas Connections Academy strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. Position Summary and Responsibilities This position is with Arkansas Connections Academy working from the office in Bentonville, Arkansas or from your home office within the state. Certified Teachers will virtually manage instructional programs. Through use of the telephone, Internet and various curriculum tools they will consult regularly with learning coaches and students to ensure that each child successfully completes their instructional program. The Elementary Teacher will be responsible for the successful completion of the following tasks: - Complete all grading, create progress reports and conduct parent conferences in a timely manner; - Support the instructional program with asynchronous web conferencing sessions and synchronous instruction; - Review curriculum and devise alternate approaches to presenting lessons to increase student understanding (working directly with students and parents); - Communicate with parents, students and other teachers on a regular basis to develop and update Personal Learning Plans and schedules, score assessments, provide feedback on student work, suggest instructional approaches and strategies, monitor completion of assignments and coach special projects; - Work collaboratively with other teachers to ensure that all students are successfully progressing through the program, that parents have a central point of contact, and that tasks are distributed among the teachers; - Develop a general knowledge of the entire program’s K-12 curriculum and a very detailed knowledge of the courses for which responsible; - Support students and parents with alternate strategies and provide additional assistance with daily assignments and projects; - Communicate regularly with parents, students, and curriculum specialists through use of computer and telephone; - Keep student records and data up-to-date, including cumulative files, online student and family information, attendance accounting, and logging all student and parent contacts; - Consult with other teachers and staff learning specialists to develop alternate enrichment activities and modifications to students’ programs to increase student understanding; - Work with other teachers to coordinate social activities and relevant field trips for students; - Manage regional field trips and make efforts to integrate trips into the curriculum; - Devise and implement virtual methods of creating and maintaining a “school community”; - Participate in the organization and administration of the State Testing, as directed; - Participate in student recruiting sessions and other marketing efforts that require teacher representation; - Work with Advisory Teachers and School Counselors to ensure students and families are receiving appropriate communications, students are making adequate progress and established goals are being met; - Attend field trips and other community activities implemented for families; and - Other duties as assigned. Requirements - Must reside within the state of Arkansas or live 300 miles from Bentonville, AR - Highly qualified and certified to teach Elementary in Arkansas (appropriate to grade level and content area responsibilities) - Strong technology skills (especially with Microsoft OS, MS Office programs, and Google Suite) - Excellent communication skills, both oral and written - Customer focused approach - High degree of flexibility - Demonstrated ability to work well in fast paced environment - Team player track record - Willingness to travel on occasion for marketing and state testing events (may require occasional overnight travel) - Ability to work remotely - Ability to work some occasional evening hours, as needed to support some families - Must be able to use a personal electronic device and an email address for two-step authentication.