Nadia Care

Role Description Nadia Care is seeking a Registered Dietitian (RD) to join our team. In this role, you will deliver essential, specialized nutrition education and support to expectant and new mothers, especially those navigating high-risk pregnancies or managing chronic health conditions such as diabetes, hypertension, and anemia. As a trusted partner, you will support the health and well-being of Nadia members and their babies through individualized dietary plans, virtual consultations, and education tailored to their nutritional needs. This position will primarily serve our members in Tennessee and potentially other areas in the future beyond what is listed, and report to the Director of Care Delivery. Work Schedule: This is a remote, contract position working 5-10 hours a week. The schedule is based on your availability to accept scheduled visits and group classes. You are responsible for being present on our platforms at those provided times. Responsibilities: - Deliver individualized perinatal and postpartum nutrition education via scheduled, virtual visits. - Facilitate scheduled, virtual group classes for perinatal and postpartum nutrition, equipping mothers with essential knowledge for managing pregnancy and optimizing health outcomes. - Ensure clear and precise documentation for all care interactions. - Adhere to our policies and procedures to maintain the highest standard of care for our members. Qualifications - 3+ years of experience as a Registered Dietitian (RD) and credentialed by the Commission on Dietetic Registration (CDR). - Current licensure to practice in Tennessee (licensure in other states e.g., Maryland, and DC is a plus!). - Demonstrated experience in providing medical nutrition therapy to perinatal and postpartum individuals managing conditions such as diabetes, hypertension or preeclampsia, inadequate weight gain, and anemia. - Experience serving families eligible for Medicaid, SNAP, or WIC programs. - Exceptional listening and communication skills, including proficiency in motivational interviewing techniques and the ability to provide practical, culturally sensitive guidance with empathy. - Excellent organizational skills and proven ability to manage multiple priorities, such as member visits and messages, in a fast-paced environment. - Access to reliable home internet. - Tech-savvy; proficient in using EHR and messaging platforms for documentation and communication. Requirements - IBCLC certification with relevant hospital or outpatient experience (nice to have, but not required). - Proficiency in navigating and documenting within AthenaOne EHR (nice to have, but not required). - Fluent in Spanish (nice to have, but not required). - Experience in a start-up environment or strong adaptability to a fast-evolving organization (nice to have, but not required). Benefits - Skip payment headaches: we manage the billing process for you and contracts directly with insurers. - Help even more families: we find the members and seamlessly connect you with them. - Feel the power of a team behind you: Our Maternity Navigators develop deep relationships with our members in their first and second trimester, monitoring their health and connecting them with community resources for a healthy pregnancy. - The compensation for this contractor role is between $35-$43 per hour. The exact range will depend on years of relevant and direct experience. - For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: - Time Off That Works for You: Recharge with annual paid holidays off. - Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period. - Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period. - Comprehensive Health & Wellness Coverage: - Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. - Dental Insurance: Coverage for preventive care, as well as basic and major procedures. - Vision Insurance: Coverage for routine eye exams and eyeglasses. - Security & Future Planning Options: - Life Insurance: Financial protection for your beneficiaries. - Disability Insurance: Short-term and long-term coverage in case of illness or injury. - 401(k) Retirement Plan: Opportunity to save for the future.

About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: - Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. - Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. - Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: The AthenaOne Specialist & Trainer will provide hands-on support to the Nadia Care team with all tasks and responsibilities related to athenaOne including but not limited to, troubleshooting, athenaOne builds, care team training and support, and direct coordination with athenaOne regarding any questions/concerns with the EHR. This role will report to the Director, Product Strategy and Innovation. This is a part-time position requiring approximately 15-20 hours per week. To ensure consistent support for our team, we envision a schedule spread across 4-5 days per week during regular business hours. Key Responsibilities - Maintain and optimize daily operations within the existing athenahealth EHR system. This includes but is not limited to creating user and provider accounts, creating templates, appointment types, billing and payments and encounter plans that increase care team efficiency - Will work closely with the care team to provide training, education, and instructions on athenaOne system features, functionality. - Provide support and training to all staff members that will be using athenaOne, shaping the training to apply to specific user roles within the organization - Resolve EHR-related issues and system discrepancies promptly, reaching out to athena and creating cases when necessary. - Be a resource for assistance with applications that are integrated with athenaOne. Examples include the Zus Data Platform and Spruce Health Qualifications - Bachelor's degree in business, health technology or related field and/or a minimum of 5 years of related work experience - Strong background and knowledge of athenaOne in a virtual care setting - Excellent technical diagnostic and analytical skills - Strong attention to details as well as excellent written, analytical and verbal communication skills - Ability to work cross functionally with an interdisciplinary team - Able to communicate effectively both orally and in writing with all levels of staff - Adaptable to changes in a high-functioning work environment, can prioritize and manage work and complete tasks in a timely manner. Required Skills and Experience - Proven expertise as an EHR specialist, with hands-on experience in athenahealth EHR. - Demonstrated ability to work autonomously and manage significant projects, particularly system transitions or migrations, with little oversight. - Strong understanding of healthcare workflows, data standards, and regulatory requirements. - Familiarity with API calls and other tools to integrate applications with existing software - Excellent problem-solving skills and a high degree of adaptability to new software environments. Beneficial Skills (Preferred) - Experience with patient communication platforms, particularly Spruce Health. - Familiarity with tracking and managing technical tasks and support issues using Jira ticketing systems. - Working knowledge of appointment scheduling and management software, such as Acuity (Scheduling/Software). The compensation range for this position is between $35-$45 an hour, based on years of relevant experience. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You - Recharge with annual paid holidays off. - Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period. - Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period. Comprehensive Health & Wellness Coverage - Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. - Dental Insurance: Coverage for preventive care, as well as basic and major procedures. - Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options - Life Insurance: Financial protection for your beneficiaries. - Disability Insurance: Short-term and long-term coverage in case of illness or injury. - 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.

About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: - Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. - Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. - Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: Nadia Care is seeking a highly motivated and hands-on Marketing Operations Manager who will report directly to the VP of Marketing and Member Acquisition. You will sit at the heart of our revenue-generating efforts. You aren't just managing software; you are architecting the systems that allow us to scale the marketing and outreach function, making you a critical stakeholder in our long-term success. The Marketing Operations Manager will manage the marketing & outreach workflows, automations, and campaigns, to ensure both the funnel and the Outreach team’s productivity is continuously optimized. Travel Requirements: up to 2x per year Responsibilities: Marketing Automation & Campaign Management - Design, build, and test complex automated workflows to support the member journey, such as lead outreach, winback campaigns, and event lead processing. - Execute marketing campaigns with a focus on continuous improvement through ongoing optimizations and rigorous gap analysis. - Oversee lead form management and routing to ensure seamless handoffs between marketing and sales/outreach teams. - Identify gaps and drop-offs in the lead journey and deploy targeted interventions - Design and execute A/B tests and continuous experimentation CRM Administration & Data Integrity - Manage property and record hygiene within HubSpot to ensure data remains clean, segmented, and actionable. - Build and maintain automated property updates to reduce manual data entry and improve reporting accuracy. - Develop and implement field account management use cases to support the field team’s KPIs and standardize outreach to and nurturing of accounts Phone Outreach Operations & Tooling - Serve as the technical lead for the phone system integration, managing phone number provisioning, Caller ID settings, IVRs, and voicemail configurations. - Identity workflow optimizations to increase efficiency and enrollments per day - Create and maintain custom Views for the Phone Outreach team to streamline their daily workflows and prioritize high-value tasks. - Standardize operations by developing SOPs and comprehensive playbooks for both Phone and Field outreach teams to ensure consistency and scalability. Strategic Evaluation - Continually evaluate Nadia Care’s current marketing and sales tech stack against organizational needs to identify inefficiencies. - Research and recommend new technologies or process improvements that align with the long-term growth and scaling of Nadia Care. Qualifications: - 3-5+ years of experience in D2C or B2B2C, preferably within the healthcare industry - Bachelor’s degree in business, marketing, or related field - Strong proficiency in HubSpot, including workflow and campaign management, integrations, and data governance - Experience working with marketing automation tools like Hubspot, Braze, Iterable, Customer.io - Proven experience in executing automated marketing campaigns and workflows across multiple channels, including but not limited to: sms, email, and direct mail - Experience leveraging data analytics for decision-making - Experience collaborating cross-functionally with marketing, sales, product, and data teams - Comfortable navigating uncertainty, problem-solving in real time, and wearing multiple hats in a fast-moving environment. - Committed to Nadia’s mission to improve maternal health outcomes for all communities, especially high-risk communities. Compensation range for this position is between $105K-115K. The exact amount will depend on years of direct, relevant experience. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You - Recharge with annual paid holidays off. - Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period. - Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period. Comprehensive Health & Wellness Coverage - Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. - Dental Insurance: Coverage for preventive care, as well as basic and major procedures. - Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options - Life Insurance: Financial protection for your beneficiaries. - Disability Insurance: Short-term and long-term coverage in case of illness or injury. - 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.

About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: - Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. - Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. - Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: In this highly visible role, the Director of Sales Strategy & Operations will drive new business growth within the Medicaid markets. As the first dedicated sales hire outside of the executive team, this individual will be responsible for building the foundational sales infrastructure from the ground up while deepening external payer relationships to identify new sales opportunities. Reporting to the Chief Operating Officer and working closely with the Chief Executive Officer, you will bridge the gap between high-level business development and tactical execution. You will be the organization’s subject matter expert on Medicaid policies and the regulatory environment to ensure all growth efforts are aligned with the complex nuances of the payer landscape. Responsibilities: Sales Operations and Infrastructure Building - Build and manage the foundational sales technology stack including the CRM (Hubspot) and lead sourcing tools to transition institutional knowledge into a scalable system. - Establish the formal sales playbook by defining lead qualification criteria and creating standardized follow-up cadences. - Create and maintain a repository of sales enablement collateral and competitive intelligence to support ongoing business development efforts. - Define and track key performance indicators to provide the executive team with clear visibility into the sales funnel and conversion rates. Sales Strategy and Medicaid Pipeline Development - Conduct deep-dive research into state-specific Medicaid landscapes to identify and prioritize high-value targets for the pipeline. - Own the end-to-end process of setting up high-level meetings with health plan executives and coordinate closely with the CEO to leverage their presence effectively. - Partner with the executive leadership team to execute complex business development deals as the tactical lead who maintains momentum toward signed contracts. - Evaluate current and potential new geographic areas for expansion based on regulatory shifts and market demand. Policy and Regulatory Expertise - Serve as the internal expert on Medicaid policy and state-specific regulatory changes that impact payer priorities. - Lead the business review of all contracts and amendments to ensure they remain in alignment with the current regulatory environment. - Advise the executive leadership team on legislative trends that could impact net revenues or create new opportunities for alternative payment models. Contract Strategy and Negotiation - Lead contract strategy and negotiations to optimize partnership structure and long-term financial health. - Own the pricing models and review unit economics for each contract in collaboration with the finance team to ensure sustainable growth. - Collaborate with the product team to develop and monitor outcome-based performance metrics for alternative payment models. Cross-Functional Collaboration - Work across the operations and technology teams to ensure that all sold services can be successfully delivered through smooth implementation hand-offs. - Deliver market insights to the product team to inform the development roadmap based on direct feedback from payer prospects. - Prepare accurate revenue forecasts and advise leadership on market presence and reimbursement trends. Qualifications: - MBA or equivalent - Bachelor’s Degree in business, communications, health administration or a related field required - RFP experience - Experience building medicaid partnerships and/or selling into medicaid - 7+ years experience in healthcare payer strategy - Deep experience in healthplan world (different line of service is OK) - Understanding of medicaid plans and regulations - Creative problem solving - Refined understanding of policy signals - Experience with pricing models and can be innovative - Deep understanding and experience with developing and negotiating payer contracts, particularly for Medicaid MCOs; commercial payer experience is a plus - Deep network and previously established relationships with Medicaid payers - Experience with successful value-based contracting options for specialty services with Medicaid or commercial payers - Excellent written and interpersonal communication skills including active listening, self-management and awareness, emotional intelligence, and a high degree of integrity and professionalism - Proven financial acumen and ability to identify the impact of changes on budget goals and financial targets - Experience facilitating buy-in and engagement across diverse stakeholder groups - Ability to anticipate risks and mitigate effectively - Proven experience selling to C-level executives nationally - Proven record of exceeding sales quota - Experience with Hubspot, Google Suite required - Experience with Series A - Series C start-ups - Ability to travel as needed (up to 30%) for meetings and conferences - Experience in women’s health, pediatrics and specialty populations a plus We recognize that great talent deserves great rewards. The expected total compensation for this position is between $200K-$220K annually, with base salary being between $165K-$175K. The exact compensation will depend on years of relevant experience. For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: Time Off That Works for You - Recharge with annual paid holidays off. - Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period. - Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period. Comprehensive Health & Wellness Coverage - Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. - Dental Insurance: Coverage for preventive care, as well as basic and major procedures. - Vision Insurance: Coverage for routine eye exams and eyeglasses. Security & Future Planning Options - Life Insurance: Financial protection for your beneficiaries. - Disability Insurance: Short-term and long-term coverage in case of illness or injury. - 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.