Anticipated Start Date - June 1, 2026 Who We Are Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. Our recipes are developed by leading animal nutritionists, and are made with only real, human-grade ingredients... and nothing artificial! We have lofty goals (to make every dog in the country healthier, and every pet parent happier!) and we are looking for the right people to help us get there. This is an exciting opportunity to join a VC-backed, high-growth, e-commerce startup and have an outsized impact in an extremely fast-paced environment. Plus, you get to think about dogs all day! Who You Are The CX Specialist is a key role within our CX team, that will focus on handling sensitive and complex interactions and piloting new efforts to drive sales and retention. It's an exciting opportunity for a customer service professional to help shape the future of our CX strategy and make a significant impact on our company's growth and success. As a CX Specialist at Spot & Tango, you'll create effortless experiences for everyone who reaches out to our team through timely, attentive, and authentic interactions. Your ability to connect with our customers, understand their unique needs, and provide meaningful solutions will shape relationships between Spot & Tango and our customers. You'll also work closely with other departments to advocate for improvements to the overall customer experience, and be the eyes and ears of the brand. Responsibilities: - Deliver personalized and effortless interactions through inbound and outbound phone contacts, SMS, email, and chat conversations. Build a strong rapport with customers and maintain positive and professional relationships - Become an expert in our products, services, and internal systems to provide efficient and effective support to customers - Share insights from customer interactions with your colleagues including CX Managers and other cross-functional leaders; advocating for changes to improve our service, streamline our processes, and better serve our customers Qualifications: - A minimum of 1 year of experience in a contact or call center, or a related field; experience working with D2C subscription businesses or in the pet industry is a plus - Excellent communication skills, both written and verbal, and a high level of comfort in engaging with customers over the phone - A knack for building rapport with people quickly and easily - Strong problem-solving skills and the ability to think on your feet - Proven ability to de-escalate and transform unhappy customers into satisfied advocates - Eager to learn, grow, and develop your professional skills - Resilience and a positive attitude to overcome the daily challenges that come with a customer-facing role - The ability to thrive in a fast-paced environment and balance multiple priorities - Believe in customer service as a growth driver and brand differentiator - Dog lovers are a plus! This opportunity is a full-time role of 40 hours per week, with a market-competitive hourly compensation and benefits package. Weekend staffing may be required. Spot & Tango is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Patient Support Supervisor Location: Stoughton and Phoenix Area Preferred (other locations considered based on unique situations) Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team. A Patient Support Supervisor is a key leadership position supporting Shields Health Solutions Patient Support team. This position will provide day-to-day leadership for a significant portion of Patient Support Center and will be responsible for leading a team of Patient Support team members. This person is primarily responsible to ensure either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members. Key Responsibilities: - Directly lead and manage a team of Patient Support Associates to ensure medication adherence through refill management OR timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication. - Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time - Lead and manage a Patient Support team to ensure all service level goals are met and patients receive the highest quality care - Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members - Complete audits of team in supported systems required to ensure efficient workflow - Manage responsiveness to new request in supported systems - Provide front-line supervision and ongoing coaching and performance management to Patient Support team - Monitor and acting on all forms of communications between the Patient Support team and other clinical teams as needed - Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls - Patient Support team meetings: create agendas, run meeting, follow-up - Hospital Management meeting: calls with on-site manager to review current status, identify areas for improvement, and areas of success - Record keeping/notes of all collaboration calls and team meetings - Provide guidance/assistance/troubleshooting in daily tasks for Patient Support team members as requested by team - Review and address any concerns with Patient Support team, and hospital partners as needed - Establish efficient workflows between the Patient Support team and liaison team via collaboration with clinical integration team and on-site managers. - Provide insight to various teams across company for growth and development opportunities as needed - Work with various teams for special projects - Report on hiring needs based on implementation roll outs - Assist in interviewing, and onboarding new team members - Coordinate access requests for new hires - Coordinate training with Clinical Training Team - Absorb overflow work in times of short staffing or excess workload - Investigate research needed for data analytics team, contracting team as needed - Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls - Use discretion and maintain confidentiality of highly sensitive and private data. - Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations - Reports to Director or Manager of Patient Support Center Experience/Requirements Required Licensure/Certification: - We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. - Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy) - Strongly preferred leadership experience (i.e. Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you) Education: - Required: High School diploma / GED required - Preferred Education: High School / GED (Bachelor’s degree is preferred or actively working toward degree) - Preferred Training: Training on leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study) Skills: - Strong communication presence with ability to influence without formal authority - Ability to make decisions and negotiate with more senior leaders that results in a mutual and positive outcome - Excellent leadership and interpersonal skills - Ability to effectively train and inspire Patient Support team leaders to be more independent - Strong operational management skills and able to evaluate trends and identify opportunities for program improvement - Ability to manage projects and see them through effective completion - Manage and prioritize workload while meeting deliverables and expectations - Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement - Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals - Ability to use discretion and maintain confidentiality of highly sensitive and private health information - Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word - Strong phone skills - Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable. - Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills - Possess strong organizational skills - Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements Job Salary: Range between $69,500.00 to $72,000. *In addition to offering annual bonus potential, salary determinations at the time of offer may vary based on multiple differentials including but not limited to: - Specialized Skills - Training - Experience - Education California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Title: Financial Operations & Accounting Specialist Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re hiring a detail-oriented and execution-driven Financial Operations & Accounting Specialist to manage financial records, reconciliations, and reporting across multiple entities. This is a hands-on role for someone who thrives in structured environments, enjoys working with data, and takes ownership of financial accuracy and operational consistency. This role is not limited to basic bookkeeping — it requires strong analytical thinking, problem-solving, and the ability to manage multi-entity financial workflows with precision. What You'll Own Financial Records & Reconciliation - Maintain and reconcile financial records across multiple entities. - Ensure accuracy and completeness of transactions in accounting systems. - Identify discrepancies and resolve issues proactively. Reporting & Data Management - Prepare monthly financial reports and summaries. - Maintain and update financial tracking systems in Google Sheets. - Ensure data consistency across systems and reports. Expense & Transaction Tracking - Track property-level expenses, capital expenditures (CapEx), and interest. - Maintain organized and accurate financial documentation. - Ensure proper categorization and recording of all financial activity. Issue Identification & Resolution - Review financial data to identify errors or inconsistencies. - Investigate discrepancies and recommend corrective actions. - Maintain high accuracy in all financial records. Vendor & Bank Coordination - Conduct light follow-ups with banks and vendors for verification. - Ensure all financial data aligns with external records. - Support resolution of transaction-related issues. Process Improvement & Documentation - Identify inefficiencies in financial workflows. - Improve systems, trackers, and documentation. - Build structured processes for ongoing financial operations. Must-Have Experience & Skills Non-Negotiables - Experience in accounting, bookkeeping, or financial operations. - Hands-on experience with QuickBooks (multi-entity experience preferred). - Advanced proficiency in Google Sheets (complex trackers, formulas). - Strong attention to detail with the ability to spot discrepancies quickly. - Strong analytical and problem-solving skills. - Ability to work independently with minimal supervision. - Clear and professional English communication skills. Nice-to-Haves - Experience working with multi-entity or property-based businesses. - Familiarity with CapEx tracking and financial reporting. - Experience with tools such as Google Drive, Slack, and email-based workflows. - Exposure to process improvement or system optimization work. Key Metrics for Success - Accuracy of financial records and reconciliations. - Timeliness of monthly reporting. - Number of discrepancies identified and resolved. - Clean and organized financial tracking systems. - Process improvements implemented over time. - Leadership confidence in financial data reliability. Interview Process - Initial Screening Call - Recruiter Interview - Final Interview - Offer & Onboarding #LI-AG1

• Respond to inbound Zendesk tickets and live chat inquiries promptly and professionally • Troubleshoot platform issues such as document upload errors and account access problems • Provide clear, concise, and accurate guidance based on internal documentation • Ensure all tickets are resolved or escalated within defined SLAs • Reference and apply the internal guidebook to ensure consistent support delivery • Follow established workflows, escalation paths, and resolution standards • Maintain detailed and accurate records of customer interactions • Design and document SOPs for customer service workflows and ticket handling • Identify recurring issues and recommend improvements to processes or documentation • Assist in updating FAQs and internal knowledge base materials • Escalate complex issues to internal teams and track them through resolution • Collaborate with product and engineering teams when necessary • Ensure timely follow-ups on pending issues • Participate in QA and bug testing for new product releases • Support ad-hoc administrative tasks and internal coordination efforts