Bring leading coffee and QSR brands into a rapidly-scaling national loyalty program. Thanks is building a customer-first monetization platform that delivers growth without compromise – for advertisers, publishers, and customers. We power growth for the world’s leading brands, delivering tens of millions of high-value “thanks” moments every month. We’ve partnered with a Fortune 50 company to grow a major US loyalty and rewards platform, reaching tens of millions of customers. We’re hiring a Senior Partnerships Manager, QSR & F&B to source, close, and onboard coffee chains and QSR brands into the program – building a high-frequency rewards experience customers genuinely use and love. This is a hands-on role. You’ll own pipeline, close deals, and get partners live – operating with pace and accountability. What you’ll do Source and close QSR & F&B partnerships: Build and manage a pipeline across US coffee chains, bakeries, and QSR brands – from regional operators to national names. Drive outreach, run conversations, and close partnerships that deliver real customer value. Sell a differentiated proposition: Engage partners with a non-traditional commercial model – enabling high-frequency customer acquisition through funded or co-funded offers. Clearly articulate the value and bring partners on the journey. Drive volume and quality: Balance speed and selectivity – building meaningful partner coverage while maintaining a high bar for brand quality and customer experience. Own onboarding and go-live: Take partners from signed agreement to live – ensuring a smooth, lightweight onboarding process and strong early performance. Operate with pace and ownership: Manage multiple deals in parallel, maintain momentum, and consistently move partners from first conversation to live. Collaborate cross-functionally: Work closely with program leadership, product, and operations to ensure partners launch successfully and the program continues to improve.

Bring leading coffee and QSR brands into a rapidly-scaling national loyalty program. Thanks is building a customer-first monetization platform that delivers growth without compromise – for advertisers, publishers, and customers. We power growth for the world’s leading brands, delivering tens of millions of high-value “thanks” moments every month. We’ve partnered with a Fortune 50 company to grow a major US loyalty and rewards platform, reaching tens of millions of customers. We’re hiring a Senior Partnerships Manager, QSR & F&B to source, close, and onboard coffee chains and QSR brands into the program – building a high-frequency rewards experience customers genuinely use and love. This is a hands-on role. You’ll own pipeline, close deals, and get partners live – operating with pace and accountability. What you’ll do Source and close QSR & F&B partnerships: Build and manage a pipeline across US coffee chains, bakeries, and QSR brands – from regional operators to national names. Drive outreach, run conversations, and close partnerships that deliver real customer value. Sell a differentiated proposition: Engage partners with a non-traditional commercial model – enabling high-frequency customer acquisition through funded or co-funded offers. Clearly articulate the value and bring partners on the journey. Drive volume and quality: Balance speed and selectivity – building meaningful partner coverage while maintaining a high bar for brand quality and customer experience. Own onboarding and go-live: Take partners from signed agreement to live – ensuring a smooth, lightweight onboarding process and strong early performance. Operate with pace and ownership: Manage multiple deals in parallel, maintain momentum, and consistently move partners from first conversation to live. Collaborate cross-functionally: Work closely with program leadership, product, and operations to ensure partners launch successfully and the program continues to improve.

Partnerships Manager (14 month maternity cover) Department: Account Management & Partnerships Employment Type: Full Time Location: Remote Description Who are we Hi! We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and ensure both our clients and their customers do not fall victim to fraud. We are a friendly bunch and pride ourselves on having a strong culture and adhering to our values of empathy, ambition, unity, and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you'll learn fast about cutting-edge tech and work with some of the brightest and nicest people around. The Role We are looking for a Relationships Manager to join us on a 14-month fixed-term contract to cover maternity leave. In this role, you will be the primary point of contact and manage Ravelin’s relationship with one of our large banking partners. Focusing on, partner happiness, retention and continued growth. Additional responsibilities include supporting and coordinating the adoption of our technical partners across our wider customer base. You will be expected to maintain high-level stakeholder relationships both externally and internally, running the day-to-day operations while spearheading specific channel partner specific initiatives. Key Responsibilities Responsibilities - Global Relationship Management: Develop and maintain positive long-term relationships with a global channel partner. - Strategic Commercial Growth: Proactively identify and manage new opportunities with existing partners to grow the breadth and value of our relationships. - Commercial Oversight: Provide high-level support to the wider business on commercial partner management and contract negotiations. - Industry Expertise: Keep an up-to-date knowledge of the global payments and fraud industry to act as a subject matter expert for partners. - Workshops & Enablement: Lead and plan regular workshops and training sessions with partners across various time zones. Skills, Knowledge and Expertise Requirements - Industry Experience: Expertise in fraud, payments, cloud computing, API, or data science is highly desirable. Experience collaborating with B2C companies, Startups (Pre/Post IPO), or Scale-Ups is also beneficial. - Partnership History: Requires a minimum of three years of senior-level experience in partnership or account management, specifically dealing with large Annual Recurring Revenue (ARR) values. - Global Mindset: Proven experience in growing enterprise-sized global accounts and navigating international organisational structures. - Communication: Highly skilled communicator with strong verbal and written presentation skills. - Project Management: Great project management skills with the ability to manage multiple complex projects and stakeholders simultaneously. - Commercial experience: Commercial growth, including upsells, renewals, and contract negotiation, is essential. - Analytical Thinking: Strong analytical thinker who thrives in a fast-paced, dynamic environment. - Willingness to Travel: At least twice per year you will be expected to travel to New York to support the partner. Nice to Have - Management Experience: Proven experience in managing teams and leading client or partner engagements. - Team Leadership: Manage and mentor the partnership team, overseeing workload distribution and professional development during the 14-month term. Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week. - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. - Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Compensation Data Company Overview For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida. With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin. Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do: - Integrity - We act honestly because nothing is more important than our reputation. - Teamwork - We are better together. - People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out. - Accountability - We own our actions and decisions; we do what we say we are going to do. - Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future. Description The Regional Operations Manager (ROM) serves as a frontline ambassador of the Big O Tires® franchise brand, responsible for driving operational excellence, improving franchisee performance, and supporting profitable growth across assigned markets. This role provides hands-on operational support, targeted training, and consistent reinforcement of brand standards to both new and established franchisees. The ROM will leverage deep expertise in retail operations, training, and compliance to enhance store performance, lead franchisees through change, and accelerate the development of newly onboarded owners. Success in this role requires strong business acumen, exceptional communication skills, and a commitment to delivering high-quality field support that strengthens franchise relationships and enhances the Big O customer experience. This is a western US remote role. Ideal candidates should be located near a major airport. Job Responsibilities Operational Support & Field Engagement - Provide in-store operational support to new and existing franchisees for defined time periods to help them achieve operational proficiency. - Conduct structured onboarding and integration training for new franchisees, ensuring alignment with Big O operational standards and business expectations. - Analyze store operations and performance, offering practical guidance to drive improvement in sales execution, customer service, operational efficiency, and profitability. Training & Development Deliver supplemental and targeted training for store teams across key operational areas, including but not limited to: - Sales techniques and selling skills - Phone execution (Marchex) - Credit programs (Primary & secondary providers) - P&L management, financial stability, and improvement strategies - Labor management and controllable expense optimization - Point-of-Sale (POS) system essentials - Tire and automotive service fundamentals - Bay and scheduling management - Inventory processes and controls - Additional Big O training programs as business needs evolve Additional Job Responsibilities Brand Standards & Compliance - Review store operations to ensure compliance with Big O Tires brand standards, operational policies, and required processes. - Verify proper installation and readiness of store equipment, computer systems, software platforms, and other operational components necessary for franchisee success. Franchise Relationship Building - Build strong, trust-based relationships with franchisees by demonstrating value, delivering high-impact support, and acting as a reliable operational consultant. - Proactively communicate best practices, operational insights, and performance opportunities to help franchisees grow and sustain their businesses. Continued Responsibilities Cross-Functional Collaboration - Work in partnership with Franchise Business Consultants, Division Vice Presidents, the Director of Operations, and other members of the Franchise Field Team to support market-level initiatives and strategic priorities. - Identify opportunities for cross-functional expertise and involve field partners as needed to accelerate franchisee performance. Added Responsibilities Additional Responsibilities - Support execution of national and regional initiatives that enhance brand consistency and operational excellence. - Maintain accurate reporting and documentation of field visits, training activities, and franchisee progress. - Perform other duties as assigned. Qualifications - Bachelor’s degree in Business, Operations, or a related field; equivalent professional experience may be considered. - 2–5 years of progressive field operations experience in automotive, retail, or franchise environments. - Proven training, coaching, and presentation skills, with the ability to simplify complex operational concepts for diverse audiences. - Demonstrated ability to challenge, motivate, influence, and communicate effectively with franchisees and store teams. - Strong proficiency with Microsoft Office, including PowerPoint, Word, and Excel. - Demonstrated operational expertise, including P&L management, financial analysis, and performance improvement within a competitive automotive or retail environment. - Proven ability to work cross‑functionally with field teams and support departments. - Excellent organizational skills, with the ability to manage multiple priorities across a large geographic territory. - Willingness and ability to travel 50 %, including overnight travel. - Ability to support occasional evenings and weekends based on store needs or training schedules. - Bilingual (Spanish/English) proficiency is a strong plus. Benefits - Market competitive compensation - 401(k) and Roth with company match. Immediate 100% vesting - Comprehensive benefits including medical, dental and vision - Company paid short term disability and employer subsidized long term disability - Company paid life insurance - Discounted tire purchasing - Tuition reimbursement - Employee assistance program - Generous paid vacation and paid time off - Customizable voluntary benefits - and More!!! Mission Critical Competencies TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role: - Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies. - Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. - Cultivates Innovation: Creating new and better ways for the organization to be successful. - Collaborates: Building partnerships and working collaboratively with others to meet shared objectives - Customer Focus: Building strong customer relationships and delivering customer-centric solutions. - Develops Talent: Developing people to meet both their career goals and the organization's goals. - Ensures Accountability: Holding self and others accountable to meet commitments. - Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. - Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. - Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. - Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.