• Handle inbound calls/emails from customers • Educate and inform callers about debt and credit reporting • Offer solutions and handle cases with care • Maintain good public relations • Adhere to Company attendance and punctuality requirements • Maintain concentration to meet performance goals • Demonstrate ability to handle pressure while meeting deadlines • Maintain good working relationship with assigned supervisors and coworkers

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At SafeRide Health, we are committed to ensuring transportation is never a barrier to care — especially for our most vulnerable populations. As a Focus Member Coordinator, you will deliver proactive, white-glove support to high-priority members through a tier-based service model. This role combines empathy, operational precision, and problem-solving to ensure every ride is seamlessly executed. - Deliver high-quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency. - Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations. - Provide real-time assistance through the Focus Member phone line, addressing inquiries and mobility accommodations with tact and professionalism. - Monitor the Focus Member Dashboard to track key metrics, active memberships, and expiration dates. - Identify and escalate errors, discrepancies, or potential service issues. - Maintain accurate records to ensure continuity and quality of service. - Partner with Routing, Network, and Member Services teams to resolve issues before they impact members. - Share insights and feedback to improve workflows and enhance member experience. - Ensure consistent, clear communication across all stakeholders supporting Focus Members. - Act as an advocate for Focus Members, ensuring their needs are prioritized in line with SafeRide’s mission. - Uphold SafeRide’s standards of compassion, professionalism, and member-first service delivery. Qualifications - High school diploma or equivalent. - Strong communication skills (verbal, written, and phone-based). - Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions. - Proven ability to manage multiple priorities in a fast-paced environment. Requirements - Associate’s degree in Healthcare, Communications, or related discipline (preferred). - Familiarity with dashboards, reporting tools, or CRM systems (preferred). - Prior exposure to working with vulnerable or high-acuity populations (preferred). - Experience in healthcare services, transportation coordination, or member services (preferred). Benefits - Competitive salary, annual bonus opportunities, and equity options. - Remote with flexible hours. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave. - Career growth and development opportunities in a mission-driven organization. Company Description SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Location Remote, Texas (Remote) Department Member Services Employment Type Full-Time Minimum Experience Entry-level

Company Description Position Summary Headquartered in Atlanta, GA, is a leading manufacturer and distributor of capital goods in the medical surgical, extended care, and homecare marketplaces.  GF’s internationally known brands include Hausted®, Lumex®, Everest & Jennings®, Basic American Medical Products®, Intensa®, and Gendron Hours: 9:30 AM-6:00 PM EST Job Description Process customer orders via telephone, fax, email and/or EDI. Provide accurate pricing; research and address pricing discrepancies. Suggest alternative product options; up sell and/or cross sell where appropriate. Ensure that product and quantities delivered are what customers anticipate receiving. Monitor and track orders already placed to apprise customers of back orders and delivery exceptions. Be familiar enough with product information and performance expectations of inventory in all brand lines in order to answer questions and/or trouble-shoot basic issues for customers. Educate customers on company services and policies. Monitor calls in queue and prioritize tasks to support departmental call goals. Project professional, courteous and sincere image. Reduce repeat customer contact by providing proactive customer service with prompt follow up/follow through when appropriate. Maintain and archive all related paperwork per record retention policies. Research customer concerns and complaints, then take appropriate action within the parameters of company guidelines to negotiate resolutions satisfactory to both customer and company.  Submit appropriate Catsweb forms to document actions. Immediately refer all product injury claims/allegations to Risk Management and Regulatory Affairs. Monitor orders to prevent inadvertent violations of FDA and/or Regulatory Guidelines. Forward complete and accurate documents to the Regulatory team to expedite the registering of those customers who wish to order regulated products. Work closely with all sales representatives, placing and monitoring their orders, answering their questions, resolving customer issues on their behalf, apprising them of potential problems and/or sales leads in their territories. Communicate with Distribution Center managers to facilitate the processing of problematic orders.  Act as a communications conduit between Distribution Center managers and customers whenever there is a question about amending or shipping an order. Document customer interaction in appropriate places to facilitate resolution of possible internal or external queries about an order or an item entered thereon. Apprise management of relevant customer feedback including response to products; provide process and performance improvement recommendations. Actively increase product knowledge to decrease need for support to Customer Service from other departments. Handle appropriately any permanently assigned special projects such as back-order reports, freight claims, returns, credits, discontinued products, the Customer Service box, specially assigned CS customer or salesperson relationship or other task. Assist management with special projects and perform other related duties and tasks as required to support team and Company goals. Promote team environment through cooperation and communication Adhere to all Company Policies and Procedures and incorporate sound safety practices in day to day work environment. Qualifications Comprehensive benefit package 401(k) with company match Competitive health, dental and vision insurance plans Paid Vacation, Holidays and Personal Days Paid Life Insurance, Employee Assistance Program and Short-Term Disability All qualified applicants will receive consideration for employment without regard to race, color, gender identity or expression, age, religion, height, weight, AIDS/HIV status, intellectual disability, mental disability, physical disability, including but not limited to blindness, unless it is shown that such disability prevents performance of the work involved, medical condition, handicap, national origin, ancestry, sexual orientation, marital status, domestic partnership status, parental status, military status, veteran or military discharge status, political beliefs, organizational affiliations, source of income or housing status or any other status protected by applicable law.  GF Health Products, Inc. is a drug free workplace. .

• Develop external business by promoting our financial products and solutions in both new and existing markets to increase market share within assigned territory. • Assist the VP, Sales with forecasting revenue from all new business sales. • Research and contact key individuals of influence at target Financial Institutions to develop, assess, and qualify their willingness to partner with the company as a function of the value they would bring to the company’s portfolio or growth strategy. • Document business development activity and pipeline. • Gather competitive intelligence and knowledge surrounding industry trends, share insights. • Build and lead sales pipeline by exercising weekly structured calling campaign and timely following up on lead referrals and RFPs. • Participate in regional sales activities to include nationally coordinated sales campaigns. • Create and present, virtually and on site, formal proposals that include a detailed pricing analysis and incentive package. • Establish and maintain effective communication with prospective Financial Institutions through appropriate contact channels; identify challenges throughout sales process that need to be overcome in order to successfully execute a commitment. • Ensure smooth and efficient hand-off process of committed Financial Institutions to respective Account Executive who will maintain relationship. • Achieve year-end revenue target established at beginning of fiscal year. • Maintain effective working relationships within the industry by initiating or responding to invitations to serve as guest speaker, participate in informative projects, and attend state league meetings. • Stay informed on industry trends, changes in industry regulations and competitive landscape. • Participate in meetings, negotiations and other high-level strategic discussions with target companies. • Strengthen brand awareness through active external organization and event (e.g., conferences, trade shows) involvement. • Engage subject matter experts when necessary to assist in the sales process. • Perform other duties as assigned.