• Develop external business by promoting our financial products and solutions in both new and existing markets to increase market share within assigned territory. • Assist the VP, Sales with forecasting revenue from all new business sales. • Research and contact key individuals of influence at target Financial Institutions to develop, assess, and qualify their willingness to partner with the company as a function of the value they would bring to the company’s portfolio or growth strategy. • Document business development activity and pipeline. • Gather competitive intelligence and knowledge surrounding industry trends, share insights. • Build and lead sales pipeline by exercising weekly structured calling campaign and timely following up on lead referrals and RFPs. • Participate in regional sales activities to include nationally coordinated sales campaigns. • Create and present, virtually and on site, formal proposals that include a detailed pricing analysis and incentive package. • Establish and maintain effective communication with prospective Financial Institutions through appropriate contact channels; identify challenges throughout sales process that need to be overcome in order to successfully execute a commitment. • Ensure smooth and efficient hand-off process of committed Financial Institutions to respective Account Executive who will maintain relationship. • Achieve year-end revenue target established at beginning of fiscal year. • Maintain effective working relationships within the industry by initiating or responding to invitations to serve as guest speaker, participate in informative projects, and attend state league meetings. • Stay informed on industry trends, changes in industry regulations and competitive landscape. • Participate in meetings, negotiations and other high-level strategic discussions with target companies. • Strengthen brand awareness through active external organization and event (e.g., conferences, trade shows) involvement. • Engage subject matter experts when necessary to assist in the sales process. • Perform other duties as assigned.

• Handle high volumes of inbound and outbound patient billing calls • Address inquiries and complaints related to professional and facility services • Explain insurance responsibilities and communicate denial reasons • Help patients understand the medical billing process for services rendered • Resolve billing inquiries and complaints while ensuring accurate documentation of all interactions

• Handling outbound and inbound patient phone calls related to patient collection activities • Providing efficient and professional customer service • Researching and documenting all performed work • Referring patient accounts to bad debt agencies appropriately • Managing high-volume inbound and outbound calls related to patient collections • Addressing patient inquiries and concerns • Researching account details • Documenting all interactions accurately • Ensuring appropriate referral of accounts to bad debt agencies when necessary

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on' approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls. Job Duties: - Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers, and pharmacy team members. - Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner. - Answer, resolve, and triage inbound inquiries appropriately. - Clarify prescription orders with pharmacist and/or clinician as appropriate. - Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills. - Following through with claim adjudication and troubleshooting and reject codes. - Partnering with pharmacy to ensure proper in-stock of medications. - Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. - Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids. - Properly discontinuing patients off service when appropriate. - Documenting work appropriately across all systems. - Manage, organize, and update relevant data using database applications. - Other duties that facilitate patient access to medications as assigned. - Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. - Identify trends, resolve problems, recommend improvements, implement change. - Actively participate in process improvement initiatives. - Act as a value-added business partner to stakeholders throughout the organization. - Protect organization's value by keeping information confidential. - Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. Qualifications - Strong interpersonal communication skills. - Strong phone skills. - Highly proficient in Microsoft Office, particularly Excel and Word. - Able to quickly learn other programs and extract relevant information. - Strong organizational skills. Requirements - Required Licensure/Certification: State registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. - Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus. - Education: High school diploma or GED required. Traits - Organized. - High-integrity. - Attention to detail. - Dependable. - Quality focus. - Empathetic. - Good listener/communicator. Other - Energetic, highly motivated, team player with strong personal and communication skills. - Discretion and confidentiality essential as position deals with highly sensitive and private data.