Job Closed

This listing is no longer active.

SIRVA logo
SIRVA

SIRVA, Inc. and its subsidiaries form the largest group of international relocation solution providers in the world. The company maintains headquarters near Chicago in Oakland Terr

Manager, Consumer Sales Contact Center

Location

Worldwide

Posted

76 days ago

Salary

$80K - $90K / year

Seniority

Lead

No structured requirement data.

Job Description

Manager, Consumer Sales Contact Center

SIRVA

Role Description The Consumer Sales Contact Center Manager is responsible for leading and developing a team of consumer sales professionals to drive revenue growth, customer acquisition, and engagement across Sirva’s consumer product portfolio. Reporting into the Senior Vice President, Product Innovation & Global Supply Chain, this role plays a critical part in translating global consumer strategy into effective execution. The role is accountable for delivering sales targets, optimizing sales channels, executing go‑to‑market initiatives, and ensuring a consistent, high‑quality consumer experience aligned with Sirva’s global consumer value proposition. This role combines strong people leadership with hands‑on commercial execution, acting as a key link between strategy and day‑to‑day delivery. Key Responsibilities - Sales Performance & Growth - Lead delivery of consumer sales targets across a broad range of Sirva consumer products. - Translate global consumer sales strategy into actionable local plans and priorities. - Identify growth opportunities across products, channels, and customer segments. - Actively manage pipeline, forecasts, and performance metrics to ensure consistent delivery against targets. - Drive disciplined execution of go‑to‑market initiatives and commercial priorities. - Team Leadership & Capability - Lead, coach, and develop a team of consumer sales professionals, fostering a high‑performance, customer‑centric culture. - Set clear expectations, provide regular feedback, and support individual development and progression. - Embed accountability, collaboration, and continuous improvement within the team. - Ensure the team has the skills, tools, and knowledge required to effectively sell across the full consumer product portfolio. - Consumer Experience & Engagement - Ensure a consistent, high‑quality consumer experience across all sales interactions and channels. - Champion customer‑centric behaviors focused on trust, loyalty, and long‑term value. - Monitor customer feedback and performance insights to drive continuous improvement. - Partner with Marketing and other teams to support consumer campaigns and engagement initiatives. - Channel & Commercial Effectiveness - Optimize use of sales channels (including direct, digital, and partner models where applicable). - Execute pricing, promotional, and commercial programs in line with global frameworks. - Support adoption of digital sales tools and data‑driven selling practices. - Ensure adherence to sales processes, governance, and compliance standards. - Cross‑Functional Collaboration - Work closely with Marketing, Operations, Product, and Finance to ensure aligned execution and a seamless consumer journey. - Provide market, customer, and competitive insights to support product and commercial decision‑making. - Support change initiatives, new product launches, and continuous improvement efforts. Qualifications - Demonstrated experience leading consumer sales teams, ideally in a multi‑product or services‑based environment. - Proven ability to deliver sales targets through effective team leadership and execution. - Experience working within structured sales processes and commercial frameworks. - Strong customer focus with an understanding of the end‑to‑end consumer sales journey. - Comfortable translating strategy into clear, practical actions for teams. - Strong communication, coaching, and stakeholder management skills. - Data‑driven mindset with experience using performance metrics to guide decisions. - Ability to operate effectively in a fast‑paced, evolving environment. Requirements - Ability to understand complex, emotionally sensitive mobility and relocation needs and translate them into tailored, value‑led solutions. - Strong ownership of sales targets, pipeline health, forecasting accuracy, and growth across multi‑service consumer offerings. - Champions a high‑quality, end‑to‑end consumer experience, balancing empathy, service excellence, and commercial outcomes. - Proven capability to lead, coach, and develop sales teams, embedding accountability, engagement, and high performance. - Effectively translates global strategy into clear local priorities, plans, and execution rhythms. - Works seamlessly with Marketing, Operations, Product, and Delivery teams to ensure alignment between sales promise and service delivery. - Balances customer needs with pricing discipline, margin awareness, operational feasibility, and risk management. - Uses sales and customer data to inform decisions, optimize performance, and continuously improve outcomes. Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or part-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.

Related Job Pages

More Sales Jobs

Job DetailsJob Location: TEMPERPACK VA - RICHMOND, VA 23222Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Up to 50% Job Shift: DayJob Category: SalesAbout TemperPack TemperPack is a rapidly growing company based in Richmond, Virginia; Lansing, MI and Las Vegas, NV. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products. The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain, such as Styrofoam coolers. Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using. Job Title: Sales Director – Life Sciences Supervisor’s Title: Commercial Lead – Life Sciences Department: Sales Location: Remote or 4447 Carolina Ave, Richmond, VA 23222 Job Description The primary role of the Life Sciences Sales Director is to position TemperPack to win and grow in the Life Science market. She/he will have deep market knowledge, be able to carefully segment the market in order to assess where to play and win with TemperPack’s product offerings. The Life Science Sales Director will be experienced in complex solution selling and will be able to determine optimal pathways to accelerate growth of sales while maximizing value for TemperPack. This leader will have experience with the unique challenges of Life Sciences for adopting new packaging solutions including testing and approval processes, regulatory requirements, etc. The role includes all aspects of the Sales function: prospecting, matching customer needs with solutions, communication between customers and company, representation of company at events and trade shows, travel to customer sites as often as necessary, and continued evaluation of Company sales efforts and recommended improvements. Essential Job Functions: Responsible for all aspects of the sales process: identifying targets, establishing a pipeline, crafting and delivering compelling proposals to prospective customers, building out TCO models, closing and converting new business for the Company. Build successful partnerships with client business leads and key decision makers at existing customers that are assigned; provide on-going strategic insights and continually identify future value-added solutions based on the changing market dynamics and industry trends. Build pipeline of opportunities where we have high probability to convert. Able to think strategically and develop compelling customer value propositions and link solutions to the customer strategy and requirements. Track changing market conditions and customer feedback to inform new product offerings and to evolve sales strategy. Collaborate across the company, leveraging cold-chain knowledge, tools and other resources to drive TemperPack’s value into the marketplace. Build and maintain relationships with key internal and external customers; assist as needed with problem solving and customer relationship management. QualificationsExperience and Skills: Minimum 5 years of previous sales or procurement experience in life science, Cold chain, protective, or technical sales experience. Background in engineering, sales, and/or general management with experience in Life Science packaging / materials. The ideal candidate will either have experience selling into this market or have experience working directly in the Life Science industry. Strong interpersonal and communication skills. Exceptional business and financial acumen, with an ability to envision business pathways to maximize market penetration and value of TemperPack’s solutions. Contract development and negotiation. High level of energy, motivation, and persistence driven by a strong desire to grow a business. Willingness to travel up to 50% as needed. Required level of Commercial Excellence: Demonstrated ability analyze markets, define new addressable spaces, and prioritize targets to deploy new technology Skilled in value-selling and creating compelling, quantified value propositions for clients Able to map customer organizations, identify decision makers, and penetrate beyond the wall of customer Procurement Strong track record of running deals start to completion. Strong pluses: Cold-chain packaging / materials experience. Experience in advocating for sustainable packaging/materials solutions. Deep understanding of the ESG trends in Life Sciences, and how to position the differentiated, sustainable value of TemperPack’s products. NA & European market experience. Education: Bachelor’s degree in a related discipline preferred, or similar professional experience. *Important notice: At this time, our company will not be engaging with external agencies or third-party vendors for recruitment services. We appreciate the interest of recruitment agencies, but kindly request that they refrain from contacting us regarding potential candidates. We are excited to build our internal recruitment capabilities and establish direct relationships with potential hires. TemperPack provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex/gender (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or status as a covered veteran/reservist, and any other class of protected individuals, in accordance with applicable federal, state, and local laws. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.

United States

Job DetailsJob Location: TEMPERPACK VA - RICHMOND, VA 23222Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Up to 50% Job Shift: DayJob Category: SalesAbout TemperPack TemperPack is a rapidly growing company with locations in Richmond, Virginia; Holt, Michigan; and Las Vegas, NV. We design and manufacture innovative, sustainable packaging components for cold-chain and protective packaging across multiple industry segments. The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used, such as Styrofoam coolers. Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using. Job Title: Sales Director - WaveKraft Supervisor’s Title: WaveKraft Commercial Lead Department: Sales Location: Remote or 4447 Carolina Ave, Richmond, VA 23222 Job Description WaveKraft is a revolutionary packaging system developed by TemperPack that places equipment at or near customers’ sites, providing significant logistics savings and producing a host of new value engineered solutions for thermal and protective packaging applications. To be successful, the WaveKraft Sales Director will need to deeply under customers' needs and creatively find ways the WaveKraft platform can help solve those problems. The role includes all aspects of the Sales function: prospecting, matching customer needs with solutions, communication between customers and company to solve complex packaging problems, negotiating supply contracts, building ROI models, representation of company at events and trade shows, travel to customer sites as often as necessary and continued relationship management. Essential Job Functions: Responsible for all aspects of the sales process: identifying targets, establishing a pipeline, crafting and delivering compelling proposals to prospective customers, contracting and closing new client business for the Company. Ability to analyze markets, define new addressable targets and prioritize prospecting efforts to build a pipeline to deploy this new technology. Build successful partnerships with client business leads and key decision makers, provide on-going strategic insights and continually identify future value-added solutions based on the changing market dynamics and industry trends. Able to think strategically and develop compelling customer value propositions and link solutions to the customer strategy and requirements. Expert in cold-chain and/or protective packaging industry that can understand the role of integrating machinery into customer operations and a razor/razor-blade consumables model amidst changing market conditions. Fluency in building ROI and explaining payback to Finance leaders within prospects’ organizations. Collaborate across the company, leveraging packaging and machinery knowledge, tools and other resources to drive TemperPack’s value into the marketplace. Build and maintain relationships with key internal and external customers; assist as needed with problem solving and customer relationship management. Understand the parts and service offering and drive sales in this aspect of the platform. Diligent use of CRM to track sales cycle, forecast deployment schedules and project manage implementations in partnership with the manufacturing team. Gather, analyze, and share customer technical information and feedback to inform future design and capability expansion to advance the product offering. QualificationsExperience and Skills: Minimum 5 years of previous sales or procurement experience in packaging machinery. Cold chain, protective or technical sales experience preferred. Customer oriented with excellent communication, presentation and project management skills. Consistency in words and actions that demonstrate the core values of teamwork and integrity. Ability to deeply understand technical aspects of the business. Fluency in selling change, building ROI and explaining test results to stakeholders within prospects’ organizations. Diligent use of CRM to track sales 25% travel to client locations as needed. Education: Bachelor’s degree in a related discipline preferred, or similar professional experience. *Important notice: At this time, our company will not be engaging with external agencies or third-party vendors for recruitment services. We appreciate the interest of recruitment agencies, but kindly request that they refrain from contacting us regarding potential candidates. We are excited to build our internal recruitment capabilities and establish direct relationships with potential hires. TemperPack provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex/gender (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or status as a covered veteran/reservist, and any other class of protected individuals, in accordance with applicable federal, state, and local laws. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov

United States
RUSSELL MCCALLS INC logo

Retail Sales Representative

RUSSELL MCCALLS INC

GFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be required for the hiring process. Background checks can include but are not limited to previous employment, education, and criminal records. Gourmet Foods International is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.

Sales76 days ago

Job DetailsJob Location: Lewisburg, PA - Lewisburg, PA 17837Position Type: Full TimeEducation Level: Associate's DegreeSalary Range: $48,000.00 - $55,000.00 Salary/yearTravel Percentage: Road WarriorJob Shift: DayJob Category: SalesJob Overview We’re passionate about artisanal foods and exceptional customer experiences. We’re seeking a Retail Sales Representative who shares that same enthusiasm and thrives in a sales-driven environment. In this role, you’ll manage product merchandising and sales activities in your assigned territory, represent our gourmet product portfolio, and build lasting customer relationships with retail stores. You’ll be a key point of contact for store managers and department leads, ensuring that product placement, promotions, and inventory support sales goals while delivering top-tier customer service. COMPENSATION Aggressive, above-average salary, commission, bonuses, and sales incentives. What You’ll Be Doing... Some of your duties may include: Establish and maintain relationships with retail store managers and department managers. Present and sell company products and services to store accounts within assigned sales territory. Manage in-store inventory and properly merchandise products in assigned stores. Prepare and issue in-store credits if needed according to company/account policy. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company employees. Be accessible via phone during business hours (may include weekends). Check and respond to email messages a minimum of once daily. Participate successfully in all sales drives, incentives, and contests. Participate in marketing events such as seminars and sales meetings. Conduct outside sales activities by regularly visiting customers to build lasting relationships and understand their needs. Schedule and manage customer visits to present product demonstrations, discuss solutions, and close sales in a personalized setting. Things you need to be able to do: Ability to lift up to 50 lbs and carry up to 25 lbs. Comfortable standing or sitting for extended periods. Valid driver’s license and reliable transportation. Strong communication and interpersonal skills. Self-motivated, highly organized, and able to work independently in a remote capacity. Knowledge of customer service principles and the retail/food industry. Strong computer proficiency (Excel, email, ordering platforms, etc.). Ability to work a flexible schedule, including some weekends. Ability to identify market trends and adapt sales strategies accordingly. Other stuff we like: 1+ year of experience in sales or retail/culinary work. College degree preferred but not required. Experience managing multi-location or large-scale accounts. Passion for gourmet and specialty foods. Things that are a plus: Background in merchandising, promotional planning, or in-store demos. Ability to conduct product tastings or pairing events confidently. Knowledge of regional or local markets in your assigned territory. Knowledge of food trends, seasonal ingredients, or artisan product sourcing. What we think you’ll love about Gourmet Foods International: Career Growth: Advancement opportunities, tuition reimbursement, and leadership pathways. Innovation: Be part of an evolving team that’s constantly introducing new products and technology. Team Culture: Collaborate with like-minded individuals who share a passion for food and support one another. What else can we offer? Gourmet Foods' Benefits include Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability, Long-Term Disability, and Accident Insurance. We also offer 401(k) with matching contributions, Profit Sharing, Competitive Salaries, Flexible Paid Time Off (PTO) – up to 30 days per year, Paid Holidays, Free College Tuition, PAID Parental Leave, Professional Development Programs, opportunity to grow within the Company, Employee Discount, Referral Bonus. GFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be conducted as part of the hiring process. Background checks can include, but are not limited to, previous employment, education, and criminal records. Qualifications

United States
$48K - $55K / year

Job DetailsJob Location: City, SD 57078Job Shift: Day ShiftJob Title: Territory Sales Representative Work Location: Remote/Field- Southwest Territory Prefer candidate to live in AZ, CA, UT, NV or CO SUMMARY To promote and sell Shur-Co, LLC products by making on-site calls to fleets, dealers, and Original Equipment Manufacturers (OEM) in the best interest of Shur-Co, LLC by performing the following duties and other duties may be assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned: Establish initial qualification Establish credibility, build rapport Continuous relationship building Solve customer problems To partner Identify opportunities Education training (installation and maintenance) for fleets Sales training and support for Dealers OEMs as assigned Befriend the "gatekeeper" Create desire for Shur-Co, LLC products Measure market climate. Make necessary phone contacts and follow up for the purpose of selling and supporting Shur-Co, LLC products for the purpose of: To close quotes Customer complaints and resolution Gather intelligence (competition) Measure market climate To support specials in the most efficient manner (broadcast) Repetitive reinforcement Market surveys and studies (products, services, market location identification, and impact on company. Communicate to supervisor through weekly itineraries and sales call reports, the plan and purpose of the sales call, and the results of their efforts on the provided form for the purpose of: Complete and relay weekly itineraries Complete and relay daily sales call reports Relay successes and failures Instruction of hard closes Instruction and guidance in having a plan Assignment of accounts Communication of gathered intelligence of regional competition positions and information and the communication of identifying new opportunities. To add measurable incremental sales, and to service existing accounts as assigned. Use all available tools and support, in coordination with YANKTON, and the Service Center directly responsible for the specific territory. Work Trade Shows regionally and nationally as assigned for the purpose of: Gathering Market intelligence OEM support, training. Researching competition Identifying new competition Working the booth to sell and promote Shur-Co, LLC products Investigating competitive designs and features and report on how, or if they would benefit Shur-Co, LLC. Effectively dominate a selected market through their efforts by: Following Shur-Co, LLC strategies and plans Confronting competitive advantages Providing a higher level of service Adding value Being involved in associations, fleet maintenance committees and regional trucking associations. Establishing a "who to call" type of atmosphere Entrenching deep into the organization at all levels To represent Shur-Co, LLC in the highest professional standards. To communicate with the Service Center Manager in their respective region, or regions, as to the direct impact of needs, and timing issues of their sales, and coordinate with that Manager, any needs for service and support, through that Service Center. (Installations, shipping dates, etc.) Daily communication via. phone, e-mail or fax. Relay gathered intelligence Inform Manager of sales, potential sales, problems and successes that have occurred, or will occur in that Service Center. Account for any new customers and sales figures produced through their direct efforts and show confirmation of these reported sales with customer numbers and sales dollars generated on the form provided. Identify any needs a customer has that we do not supply at this time and report directly to the supervisor. (Identification of new products or services) Work with, and communicate with, the OEM specialist on the "team's" objectives for specifically assigned OEM's. Handle all warranty claims when in the field, promptly and through the proper channels and procedures. Be active in the quest to sell excess capacity Maintain data base (lap top) Assure regular maintenance of Shur-Co, LLC's vehicle and equipment and be able to travel 80 to 90 % of the time. Attendance and dependability are essential job functions, you must report to work on time and accurately complete the daily duties assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid driver's license and be able to drive a vehicle. PHYSICAL QUALIFICATIONS While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate. Qualifications

United States