• Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts • Analyze payment history/notes and communicate statuses to customers • Review customer contracts and advise on their account status • Assist customers with extensions, deferral, and payment processes • Maintain accurate records of customer interactions with resolutions

• Introduce newcomers to the platform and help set it up • Assist customers in solving simple and complex issues • Train clients and their teams on the technology • Log requests and interactions in Salesforce Service Cloud • Provide insights to Product and Marketing teams

Job Title: Customer Service Officer Function: Customer Development – Sales Work Level: 1A Company Overview Why we exist? We believe life tastes better with Ice Cream. We exist to bring the power of ice cream to more people, in more places, in new and unexpected ways. As our founder Mr Wall's already said in 1922, ‘By taking pleasure seriously”. We truly embody this and are creating the world’s largest IC company to accelerate these extraordinary ice cream experiences for more people around the globe. About the company: Unilever, world’s 3rd largest CPG company with revenues of $60mn, has announced the spinoff of its Ice cream business group and form an independent company. Ice cream as a business system has very different character & a distinct business system when compared to other Unilever categories as it requires a dedicated cold chain GTM, it’s an impulse category and needs larger distributive and multichannel OOH footprint, needs agility to manage seasonality and rigour in front end execution. This bold move leads the creation of an iconic pure play ice cream company “MAGNUM IC Company” which operates in 85 countries with a revenue of $9.5bn globally, the global business is headquartered in Amsterdam. Magnum IC company houses world’s most iconic brands like Magnum / Ben & Jerry, Cornetto, Breyers , Walls and Grom. This separation gives us boost to accelerate fast in the highly attractive $1 trillion snacking and refreshment industry, growing consistently globally. Magnum IC Company in India: In India, Kwality Wall’s (brand of Hindustan Unilever) is a large IC business with national presence. The HUL board has approved the demerger of Kwality Walls India business as a separate listed entity. Hence KWIL will be 100% part of the Magnum IC company with its India head office in Mumbai. The Role: Customer Service Officer Description of the Role The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer. - Minimum 2 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling. - Achieve sales targets through personal selling (visiting market) and driving RS system. - Analyse how to improve the competitive position in the market through improved customer service. - Negotiate with his RS and develop his people on managing customers to obtain more business. - Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities. - Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps). - Within budget limits for brand activities organize promotion activities in consultation with the superiors. Experience and skills required: - Required a Minimum Fulltime Graduation - Minimum 2 to 4 years of Experience in Channel Sales. - Excellent in ROI Calculations C RS Distribution Management - Should be well-versed with RS appointment C Sales Planning - Conducting promotional activities C execution - Decent Communication in English and Local language is desired Watch out: You are not applying to HUL. KWIL has already demerged from HUL, and we are in process of listing our share independently. However, our heritage / culture and focus on grooming business leaders of tomorrow continues to be same as 70% of our leaders come from HUL / Unilever. Are you up for this exciting challenge? #TMICC ABOUT THE MAGNUM ICE CREAM COMPANY: With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization : · We are all about growth · We operate with speed and simplicity · We win together with fun · We boldly innovate to disrupt our industry · We care and challenge · We are experts in the Ice Cream Category ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application. #LI-Remote

• Analyze the health of their assigned portfolio and provide appropriate solutions to meet client needs, driving revenue growth through cross-sell, up-sell and account expansion; • Configure the Aprova platform according to our clients' business rules; • Respond to inquiries sent via email, helpdesk and WhatsApp both proactively and reactively; • Investigate, document and resolve encountered issues, creating efficient action plans; • Conduct follow-up meetings with tactical and strategic focus; • Prepare engagement and learning flows and materials for clients; • Share knowledge with the team and champion efficiency and automation; • Develop strategies to achieve product adoption metrics; • Prepare product performance and usage reports; • Be available to travel if required; • Perform checkpoints with clients to demonstrate the value achieved through product use.