• Analyze the health of their assigned portfolio and provide appropriate solutions to meet client needs, driving revenue growth through cross-sell, up-sell and account expansion; • Configure the Aprova platform according to our clients' business rules; • Respond to inquiries sent via email, helpdesk and WhatsApp both proactively and reactively; • Investigate, document and resolve encountered issues, creating efficient action plans; • Conduct follow-up meetings with tactical and strategic focus; • Prepare engagement and learning flows and materials for clients; • Share knowledge with the team and champion efficiency and automation; • Develop strategies to achieve product adoption metrics; • Prepare product performance and usage reports; • Be available to travel if required; • Perform checkpoints with clients to demonstrate the value achieved through product use.

Mercier Consultancy MD invites applicants for Danish Speaking Customer Support positions based in Sofia. This role is ideal for individuals fluent in Danish who are enthusiastic about delivering exceptional customer service. You will serve as a vital point of contact, assisting Danish-speaking customers by addressing their questions, concerns, and providing solutions to ensure a positive experience. Key Responsibilities - Provide high-quality customer service to Danish-speaking clients via phone, email, and chat. - Resolve inquiries, issues, and complaints efficiently and courteously. - Maintain detailed records of customer interactions and resolutions. - Collaborate with internal teams to enhance customer satisfaction and service efficiency. - Stay informed about product updates to accurately assist customers.

Mercier Consultancy MD invites applicants for Danish Speaking Customer Support positions based in Sofia. This role is ideal for individuals fluent in Danish who are enthusiastic about delivering exceptional customer service. You will serve as a vital point of contact, assisting Danish-speaking customers by addressing their questions, concerns, and providing solutions to ensure a positive experience. Key Responsibilities - Provide high-quality customer service to Danish-speaking clients via phone, email, and chat. - Resolve inquiries, issues, and complaints efficiently and courteously. - Maintain detailed records of customer interactions and resolutions. - Collaborate with internal teams to enhance customer satisfaction and service efficiency. - Stay informed about product updates to accurately assist customers.

Mercier Consultancy MD invites applicants for Danish Speaking Customer Support positions based in Sofia. This role is ideal for individuals fluent in Danish who are enthusiastic about delivering exceptional customer service. You will serve as a vital point of contact, assisting Danish-speaking customers by addressing their questions, concerns, and providing solutions to ensure a positive experience. Key Responsibilities - Provide high-quality customer service to Danish-speaking clients via phone, email, and chat. - Resolve inquiries, issues, and complaints efficiently and courteously. - Maintain detailed records of customer interactions and resolutions. - Collaborate with internal teams to enhance customer satisfaction and service efficiency. - Stay informed about product updates to accurately assist customers.