Aprova

• Analyze the health of their assigned portfolio and provide appropriate solutions to meet client needs, driving revenue growth through cross-sell, up-sell and account expansion; • Configure the Aprova platform according to our clients' business rules; • Respond to inquiries sent via email, helpdesk and WhatsApp both proactively and reactively; • Investigate, document and resolve encountered issues, creating efficient action plans; • Conduct follow-up meetings with tactical and strategic focus; • Prepare engagement and learning flows and materials for clients; • Share knowledge with the team and champion efficiency and automation; • Develop strategies to achieve product adoption metrics; • Prepare product performance and usage reports; • Be available to travel if required; • Perform checkpoints with clients to demonstrate the value achieved through product use.