About our Client: Our client has been developing point of sale (POS) software and payment solutions since 2006 and is an Australian market leader in delivery of end-to-end software, hardware, payment and integration solutions for the Hospitality industry. Their services include all hospitality venue types including high-end restaurants, wineries, bars, pubs, hotels and bottle shops. Our client remains a fast and nimble business that moves quickly to provide innovative solutions, including their own payments platform designed to enhance the customer experience at every touchpoint. They now provide a one-stop-shop POS and Payments solution allowing us to eradicate outdated monthly fees. About Teamified Teamified is a talent partner helping companies build exceptional remote teams across IT, software, product, and digital innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them access world class talent and accelerate growth. With operations across the globe our mission is to make building high performing global teams simple, fast, and cost-effective. Teamified has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day About the Role: The Support Technician  is responsible for delivering high-quality remote support to our Clients Solutions, ensuring timely issue resolution, maintaining service excellence, and minimizing disruption to client operations. The role also involves performing proactive system tasks, including software upgrades and maintenance activities during assigned shifts. Key Responsibilities: 1. Support - Act as the first point of contact for clients via phone, SMS, email, and chat - Troubleshoot POS-related issues in line with internal processes and guidelines - Maintain professional and clear communication while adhering to SLAs - Resolve Level 1 support issues and escalate complex cases to Level 2 or management - Log, prioritize, and manage tickets accurately in the system - Maximize first-call resolution to reduce repeat issues 2. Escalation & Handover - Escalate critical issues and customer complaints promptly - Provide detailed shift handover notes to the incoming team - Document all incidents, resolutions, and pending issues clearly - Coordinate with Melbourne team and other internal teams for escalations 3. Customer & Operational Support - Provide basic guidance and training to customers when required - Identify and assist with sales orders for hardware/software needs - Collaborate effectively with team members across different time zones - Participate in training and professional development initiatives - Uphold company values and deliver a high standard of customer service Attributes & Qualifications Required Skills & Attributes - Strong Level 1 technical knowledge (software, hardware, networking) - Ability to work independently with minimal supervision - Excellent English communication skills (verbal and written) - Strong analytical and problem-solving skills - Ability to multitask across multiple systems efficiently - High attention to detail and strong time management - Calm and composed under pressure in critical situations - Self-motivated and proactive mindset Qualifications - Certificate or Diploma in Information Technology (preferred) - Prior experience in helpdesk or technical support roles is advantageous Benefits: - Flexibility in work hours and location, with a focus on managing energy rather than time. - Access to online learning platforms and a budget for professional development - A collaborative, no-silos environment, encouraging learning and growth across teams - A dynamic social culture with team lunches, social events, and opportunities for creative input - Health insurance - Leave Benefits - Provident  Fund - Gratuity If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!

• Responsible for providing collaborative day-to-day support of business applications. • Collaborate with Platform Support peers to provide best-in-class customer service and support to internal and external customers for incidents, problems, and service requests • Support company products and applications (web and desktop applications implemented and used within the company) • Manage and coordinate urgent and complicated support issues • Determine root cause of issues and communicate appropriately to internal customers • Work with Atlassian ITSM ticketing system and achieve Service Level Targets • Communicate clearly and efficiently with Platform Support team and other peers • Assist in and prepare Platform Support documentation

We are looking for a proactive Level 1.5 / Level 2 MSP Support Engineer to join a fast‑paced managed services environment. This role acts as an escalation point from Level 1 and is responsible for resolving more complex technical issues across Microsoft 365, cloud, server, networking, and security environments. The ideal candidate will be comfortable working in an SLA‑driven service desk, using automation and structured workflows to deliver high‑quality support to multiple clients. Key Responsibilities - Provide Level 1.5 / Level 2 technical support via ticketing system, phone, email, and remote tools - Own, manage, and progress tickets to resolution in line with SLA requirements - Troubleshoot and resolve issues across Microsoft 365, Active Directory, Azure AD, Windows Server, endpoints, and networking - Act as an escalation point for Level 1 engineers and collaborate with senior engineers when required - Use ConnectWise‑style PSA/RMM workflows for ticket handling, documentation, and time logging - Support and enhance automation workflows, including service desk task automation and proactive monitoring - Monitor client environments, identify recurring issues, and contribute to root‑cause analysis - Perform after‑hours maintenance or on‑call tasks when required - Maintain clear and accurate technical documentation and knowledge base articles - Work closely with onshore and offshore team members to ensure smooth service delivery Required Skills & Experience - - 3+ years of experience in an MSP or service‑driven IT support environment - - Strong hands‑on experience with: - Microsoft 365 (Exchange Online, Teams, SharePoint) - Windows 10/11 and Windows Server - Active Directory / Azure AD (Entra ID) Experience with service desk tools and remote support platforms - Exposure to ConnectWise (PSA/RMM) or similar MSP toolsets - Exposure to automation tools such as PIA (Platform Integration Automation) or comparable workflow automation platforms - Solid foundation in networking troubleshooting (DNS, DHCP, TCP/IP, VPNs) - Strong troubleshooting, analytical, and communication skills - Ability to manage and prioritise a personal ticket queue with accountability Desirable Experience - Exposure to security tools such as ThreatLocker, EDR, MFA, or access control platforms - Experience supporting firewall or network platforms (e.g., WatchGuard, Ubiquiti, UniFi, UISP) - Relevant certifications (Microsoft, Azure, ITIL)12 By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.

Role Description We're expanding our remote team to include talented professionals from Eswatini. This is a genuine opportunity to work globally while staying local. Remote Technical Support Engineer Our customers rely on our platform and we need a Technical Support Engineer to be there when things go wrong — combining technical expertise with excellent communication. What You'll Do - Own technical support tickets from triage to resolution - Work with engineering to investigate and resolve product bugs - Guide customers through technical configurations and integrations - Write clear, accurate knowledge base content - Contribute to reducing recurring support issues Qualifications - Technical aptitude — ideally from a software or IT background - Excellent written English - Systematic troubleshooting approach - Calm under pressure and customer-focused - Reliable in a remote support role Company Description