Dozuki

• Write maintainable, testable, and efficient code for our SaaS platform. • Use modern, human-in-the-loop, and agentic AI workflows for maximum productivity. • Participate in code reviews and continuously learn best practices. • Research and implement technically feasible solutions to work items. • Work on both front-end and back-end projects as part of a cross-functional team. • Work with generative AI models to develop cutting-edge features for our customers. • Collaborate with QA to ensure the delivery of high-quality features. • Create and maintain software documentation to support our development process. • Help integrate software components into a fully functional system. • Contribute to evaluating and deploying tools, processes, and metrics. • Provide support and consultation on software systems usage. • Follow industry standards and project plans to ensure compliance and quality.

• Act as the first point of contact on the customer journey, supporting customers through Zendesk tickets and over the phone as needed. • Consult and guide customers through diagnostic and troubleshooting processes, to determine steps and procedures taken to identify and resolve the problem. • Troubleshoot, identify, resolve and/or report all technical issues on customers’ behalf in a timely fashion. • Give accurate advice and guidance to the customers and resolve their inquiries on a one and done basis where possible. • Help customers accelerate their adoption of Dozuki through documentation conversion projects. • Provide tone-neutral customer feedback about the product features to the Manager and the Product team. • Accept and document constructive criticism and customer feedback regarding their experience with Dozuki’s product. • Take part in triage meetings with Engineering and Product teams to analyze and present product issues and advocate for the customers. • Maintain in-depth knowledge of all existing and new product features. • Provide timely and accurate technical assistance to Customer Success, Sales and other internal teams, ensuring minimal downtime and disruption to their workflow. • Create and maintain comprehensive documentation and self-help resources to empower internal teams to troubleshoot common technical issues independently. • Display flexibility and adaptability in a fast-paced environment, adjusting priorities and tasks based on changing business needs. • Perform other related duties as assigned.

• Develop a clear AI product vision and roadmap aligned with Dozuki’s mission and customer priorities. • Conduct market and customer research to identify opportunities where AI can enhance training, compliance, and operational excellence. • Benchmark competitive AI solutions in manufacturing, quality, and connected worker platforms. • Partner with executives, sales, and customer success to prioritize AI initiatives that deliver the most business value. • Lead discovery sprints to validate AI-driven concepts, including feasibility, usability, and ROI. • Translate complex AI capabilities into practical, user-focused solutions. • Define product requirements, user stories, and specifications for AI features such as conversational intelligence, single and multi turn search, proactive insights and AI-powered content creation. • Collaborate closely with engineering and data teams to balance innovation with scalability, security, and performance. • Establish success metrics to measure adoption, accuracy, and business outcomes of AI features. • Partner with marketing and sales to position AI offerings clearly and compellingly. • Drive go-to-market readiness with training, messaging, and sales enablement. • Monitor product performance post-launch, analyze usage patterns, and lead initiatives to increase adoption and customer satisfaction. • Collect structured feedback to guide continuous iteration and improvement. • Build strong relationships with customers to uncover frontline challenges and validate AI-driven solutions. • Communicate complex AI concepts in simple, practical terms to internal and external audiences. • Provide regular updates on AI roadmap progress, risks, and outcomes to leadership and key stakeholders. • Support sales, marketing, and success teams with product demos, documentation, and insights.

• Craft Excellence • Own end-to-end product experiences across multiple product areas, from discovery through delivery. • Apply strong user-centered design principles, interaction design, and visual design aesthetics to enterprise workflows and users. • Apply design patterns appropriately and articulate rationale behind your design decisions. • Use visual design to craft interfaces that are both efficient to use and visually refined while adhering to our design system. • Conduct and synthesize user research to inform design decisions and improve outcomes. • Systems Thinking • Balance long-term system thinking with the fast-paced needs of product delivery. • Contribute to and evolve design systems, patterns, and best practices. • Design for real-world constraints, including accessibility and frontline usage. • Leverage modern and AI-assisted tools to improve speed, quality, and workflow efficiency. • Help shape the design vision and promote a strong user-centered design culture across the organization. • Collaboration & Communication • Collaborate with product, engineering, sales, and marketing to provide the best solution for our customers. • Clearly communicate design decisions and tradeoffs. • Connect design work to business outcomes and product metrics. • Collaborate with other designers and give constructive design feedback to team members. • Seek and incorporate feedback actively and participate in critiques to improve both your own work and the team’s.

• Learn and communicate the Dozuki product advantages and benefits, addressing prospect pain points and positively positioning us within the competitive landscape. • Use our prospecting and enrichment tools to connect with key personas at ICP accounts, primarily by phone, and secondarily through email and social channels. • Schedule qualified meetings for Account Executives. • Communicate with the rest of the marketing team to continually iterate and align strategy and messaging for target accounts. • Maintain and update the CRM to ensure it is kept current and accurate.

• Develop a clear AI product vision and roadmap aligned with Dozuki’s mission and customer priorities. • Conduct market and customer research to identify opportunities where AI can enhance training, compliance, and operational excellence. • Benchmark competitive AI solutions in manufacturing, quality, and connected worker platforms. • Partner with executives, sales, and customer success to prioritize AI initiatives that deliver the most business value. • Lead discovery sprints to validate AI-driven concepts, including feasibility, usability, and ROI. • Translate complex AI capabilities into practical, user-focused solutions. • Define product requirements, user stories, and specifications for AI features such as conversational intelligence, single and multi turn search, proactive insights and AI-powered content creation. • Collaborate closely with engineering and data teams to balance innovation with scalability, security, and performance. • Establish success metrics to measure adoption, accuracy, and business outcomes of AI features. • Partner with marketing and sales to position AI offerings clearly and compellingly. • Drive go-to-market readiness with training, messaging, and sales enablement. • Monitor product performance post-launch, analyze usage patterns, and lead initiatives to increase adoption and customer satisfaction. • Collect structured feedback to guide continuous iteration and improvement. • Build strong relationships with customers to uncover frontline challenges and validate AI-driven solutions. • Communicate complex AI concepts in simple, practical terms to internal and external audiences. • Provide regular updates on AI roadmap progress, risks, and outcomes to leadership and key stakeholders. • Support sales, marketing, and success teams with product demos, documentation, and insights.

• Learn and communicate the Dozuki product advantages and benefits, addressing prospect pain points and positively positioning us within the competitive landscape. • Use our prospecting and enrichment tools to connect with key personas at ICP accounts, primarily by phone, and secondarily through email and social channels. • Independently monitor account signals and select the next key target in your outbound prospecting. • Schedule qualified meetings for Account Executives. • Communicate with the rest of the marketing team to continually iterate and align strategy and messaging for target accounts. • Maintain and update the CRM to ensure it is kept current and accurate.

About Dozuki: Dozuki empowers the frontline workforce with the expert knowledge, skills, and support they need to perform work safely, and to controlled standards. We enable manufacturing companies to connect their processes, their people, and their platforms to drive frontline digital transformation. About The Role: We are seeking a motivated Mid-Market Account Executive to join our expanding sales team. In this role, you will be responsible for identifying and engaging prospective small to mid-sized business customers, demonstrating the value of Dozuki’s solution, and converting leads into loyal clients. The ideal candidate is results-oriented, skilled at consultative selling, and passionate about delivering an exceptional customer experience. What You'll Be Doing: Prospecting & Lead Generation: Identify, reach out to, and qualify SMB prospects through calls, emails, and social media channels. Sales Presentations & Demonstrations: Conduct product demos and presentations, both online and in person, showcasing Dozuki’s capabilities and ROI. Pipeline Management: Manage and track prospect interactions through our CRM, ensuring timely follow-ups and clear pipeline visibility. Relationship Building: Collaborate with marketing and customer success teams to nurture prospects and build strong, long-term client relationships. Quota Attainment: Consistently meet or exceed monthly and quarterly sales targets while maintaining high levels of customer satisfaction. Market Feedback: Gather and communicate market insights and customer feedback to inform product roadmap and sales strategy. About You: A notorious self-starter: you are willing to jump into a project and get to work, doing the research and asking the right questions to achieve your goals. Collaborative: you are an excellent team player and understand how your strengths can be leveraged to achieve aggressive revenue targets. Organized: you are comfortable wearing multiple hats in a dynamic environment and able to manage your time to work on multiple projects without feeling overwhelmed. Motivated to make an impact: you are eager to jump in and get to work on a small team, celebrating our shared successes along the way. A strategic thinker: you are able to craft overarching strategies with others in order to develop scalable programs and consider long-term impacts. Driven to solve problems: you are curious and proactive in your approach to resolving ambiguous problems with data and processes. Required Skills: Experience: 2+ years of SMB/Mid-Market sales experience in a SaaS environment. Sales Skills: Demonstrated success in quota attainment, consultative selling, and pipeline management. Communication: Excellent written and verbal communication skills; comfortable leading product demos and negotiations with executives and decision-makers. Technical Aptitude: Ability to quickly learn and effectively communicate complex software solutions. Collaboration: Team player who excels at working with dispersed remote teams and cross-departmental collaboration and shares knowledge willingly. CRM Proficiency: Proficient with Salesforce or similar CRM tools. Preferred Skills: Bachelor’s Degree in Business, Marketing, or a related field. Familiarity with manufacturing, service, or documentation software solutions strongly preferred. Proven track record of closing deals in a fast-paced, growth-oriented company. Perks and Benefits (The Good Stuff!): OTE $160,000- $180,000/year on a 50/50 split Medical, Dental, and Vision plans Remote-Friendly Workplace Generous PTO Including Time Off for Volunteering Pet Benefit Plan Flexible Spending Accounts for Healthcare and Dependent Care 401K With Matching Remote Workplace Stipend for Remote Employees Generous Parental Leave Policy **PLEASE DO NOT USE THE “CONTACT US” FORM ON DOZUKI’S WEBSITE TO INQUIRE ABOUT YOUR APPLICATION** These inquiries do not go to HR and we are unable to provide a response. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Refugee and asylee candidates will be considered provided they can provide proof of status prior to beginning employment. Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US), which is managed solely by US Citizens in US locations. AWS GovCloud (US) is Amazon’s isolated cloud environment where accounts are only granted to US Persons working for US organizations. Dozuki is committed to a diverse and inclusive workplace. Dozuki is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please inform your recruiter. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $80,000/year in our lowest geographic market up to $90,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Other incentives and compensation may be available based upon a number of factors including bonus, equity, and OTE (on target earnings) !!!Fraud Alert!!! Important information regarding fraudulent job offers Overview Dozuki has observed that certain agencies/individuals have been making job offers on behalf of Dozuki in exchange for money and/or personal identifying information such as Date of Birth, Social Security number, etc. Job applicants have received dubious emails and LinkedIn messages extending Dozuki offer letters and asking for payments in lieu of benefits, uniforms, laptops, etc. At Dozuki, we don’t charge a fee at any stage of our recruitment process. Legally, we’re not obliged to honor any job assurances made by third parties in exchange for money. How can I tell if an offer of employment is genuine? Dozuki always first extends a verbal offer before a written offer is constructed. What’s recruitment fraud? Recruitment fraud is a sophisticated scam offering fictitious job opportunities. This type of fraud is normally perpetrated through online services, such as bogus websites, or through unsolicited emails claiming to be from Dozuki. These emails request that you provide personal information, and ultimately payments, to process applications for jobs that don’t exist. Fraudsters impersonate Dozuki’s recruiters and use the company name/logo, brand names, and images illegally, without authorization. They try to extract money as security deposit, documentation processing fees, training fees, uniforms, laptops, benefits, etc. Despite our most vigilant efforts, some people continue to operate and defraud the general public. Therefore, it’s important to stay informed and aware about such fraudulent activities. How do I identify recruitment fraud? 1. E-mail correspondence is often sent from (or to) free web-based email accounts, such as Yahoo.com, Gmail.com, Live.com, etc. 2. Email correspondence appears to be sent from an officer or senior executive of the company, often in Legal or Human Resources. If the email address doesn’t end with @Dozuki.com, it’s most likely not legitimate. 3. The perpetrators frequently use mobile or platform telephone numbers or contact through WhatsApp, Google Voice, etc. 4. There is an insistence on urgency. How can I protect myself? • Don’t pay or transfer money to get a job at Dozuki. Dozuki will not accept liabilities for any losses to those who have been defrauded. • Don’t engage with persons who hold themselves out as Dozuki employees and try to solicit payments under the pretext of offering recruitments. • Be careful when sharing your personal information to protect yourself from potential damage. • DO NOT CLICK ON ATTACHMENTS

• Prospecting & Lead Generation: Identify, reach out to, and qualify SMB prospects through calls, emails, and social media channels. • Sales Presentations & Demonstrations: Conduct product demos and presentations, both online and in person, showcasing Dozuki’s capabilities and ROI. • Pipeline Management: Manage and track prospect interactions through our CRM, ensuring timely follow-ups and clear pipeline visibility. • Relationship Building: Collaborate with marketing and customer success teams to nurture prospects and build strong, long-term client relationships. • Quota Attainment: Consistently meet or exceed monthly and quarterly sales targets while maintaining high levels of customer satisfaction. • Market Feedback: Gather and communicate market insights and customer feedback to inform product roadmap and sales strategy.