This is an exciting opportunity to join an early-stage, AI-driven mortgage brokerage and help set a new standard for client service and operational excellence while growing with a high-performing team. Company Profile: Our client is a mortgage brokerage in Australia that's being built differently. They’re not a traditional brokerage that added some tech on top. They’re building the company from the ground up with AI and automation at the core of how they operate. Their founding team has 19+ years of mortgage broking expertise and 22+ years of digital marketing and systems experience. They operate through LMG (Loan Market Group), Australia's largest aggregator, with access to 65+ lenders. This isn’t their first time building a remote team in the Philippines. The founders previously built and scaled a tech business with a 30+ person team based in the PH and were building the new company with the same approach. They’re early-stage. The platform and AI systems are actively being built. That's what makes this role exciting and demanding. Overall purpose and responsibilities of the role: The Client Service Manager will run client operations and play a central role in how we adopt AI and technology across the business. This is a real CSM role. You'll manage client communications, support brokers, coordinate with lenders, process documentation, and keep deals moving from enquiry through to settlement. The operational work is genuine and immediate, and we need someone who can do it well. What makes this different is where were headed. The company is actively building AI systems and tooling to make our operations faster, more accurate, and more scalable. We want someone who's excited by that. Not just willing to use new tools, but genuinely motivated to help shape how they're adopted. Your frontline experience is what tells us where automation will actually help and where it won’t. You'll be identifying opportunities, testing new capabilities, providing feedback that directly influences what gets built, and helping us figure out what great AI-assisted mortgage operations actually looks like. The role will shift and evolve rapidly. Less manual processing, more oversight of automated workflows, more involvement in how systems are designed and improved. How fast that happens depends partly on you. Duties and Responsibilities: Client Service Management - Manage client communications end-to-end: initial enquiries, document collection, application updates, lender follow-ups, settlement coordination - Support brokers across complex scenarios including trusts, self-employed income, foreign income, multiple properties, and unusual lender credit policies - Work directly with Australian clients and alongside our brokers. You need to be confident, clear, and comfortable working at pace - Process and review loan documentation, manage conditional approval requirements, coordinate with lenders - Track deals through the pipeline from lead to settlement. Nothing falls through the cracks - Handle escalations and exceptions. The messy stuff that doesn’t fit a standard process - Coordinate directly with lenders, brokers, and clients (including outbound calls) to drive applications through to completion - Utilize both internal proprietary systems and LMG platforms (e.g., MyCRM) to manage and progress deals - Actively participate in weekly, monthly and quarterly alignment cadence. - Take ownership of deal progression in a fast-paced, early-stage environment with evolving processes Technology and AI Adoption - Be an active participant in adopting new tools and AI capabilities as they come online - Test and quality-check AI-assisted outputs: client-facing messages, document classifications, lender product matching, compliance checks - Identify where automation works well and where it breaks down. Feed that back to the team with clear examples and context - Help document processes and workflows, both as operational playbooks and as inputs for building better systems - Bring a perspective that only someone doing the work every day can bring. You'll see failure modes and opportunities before anyone else - Contribute structured feedback to improve AI-driven workflows based on hands-on operational experience - Support ongoing transition from manual processing toward more client-facing work as automation improves What We Offer - Competitive compensation - Flat management structure where you work directly with the founders and your voice is heard - A ground-floor role in building one of Australia’s first AI-native financial services companies - Ongoing training and professional development to keep your skills current as the industry evolves - Career growth into operations leadership as we scale

Job DetailsJob Location: Carson City or Remote - Carson City, NV 89706Salary Range: $18.00 - $18.00 HourlyJob Shift: GraveyardJob Description: As a Production Packer, you will play a crucial role in our manufacturing process by ensuring that our finished products are inspected, packaged, and prepared for shipment according to company standards and regulatory requirements. You will work closely with the production team to maintain efficiency and quality throughout the packaging process. Responsibilities: Assist in production line setup and preparation. Construct correct product boxes and/or utilize stock packaging materials as needed. Stock work area with necessary products and materials for packaging. Ensure compliance with food safety regulations, including HACCP and CGMP standards. Package products into appropriate containers, ensuring accuracy and quality. Inspect filled or packaged products for conformity to specifications. Stack finished packaged items, cartons, or containers onto pallets/skids. Affix identification labels to finished packaged items. Utilize power-assisted pallet jack to transport finished products to staging area. Count and record finished or rejected items accurately into computer systems. Seal and palletize boxes securely for shipment. QualificationsRequirements: Must be at least 18 years of age. Authorized to work in the United States; participation in E-Verify required. Ability to work (4) 12-hour shifts one week, (3) 12-hour shifts the next week night shifts (6:00 PM - 6:30 AM) as required. Ability to lift and move a minimum of 35 pounds without assistance. Proficient in reading, writing, speaking, and comprehending English to execute safety protocols, instructions, and training materials. Basic numeracy skills to read and write numbers, letters, and comprehend packaging instructions. Manual dexterity to perform tasks efficiently and accurately. Reliable attendance and punctuality at the assigned work location for the entire shift. Ability to work in an environment with fluctuating temperatures, from hot to cold

Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $68,000.00 - $80,000.00 Salary/yearHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes. At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. About the position The Disability Hub MN Training Manager plays a critical role in building a skilled, competent, and engaged workforce by designing, delivering, and evaluating training programs for Hub staff. This position ensures employees have the knowledge, skills, and resources needed to provide high-quality, compliant services, while supporting continuous professional development. In addition to leading training efforts, the Training Manager serves as the Hub’s primary subject matter expert (SME) on Minnesota disability programs and policy, collaborating with DHS/DSD program areas and stakeholders to validate interpretation and ensure the Hub content aligns with current guidance. The Training Manager works closely with leadership, supervisors, and SMEs to align training initiatives with organizational priorities, operational goals, and service delivery standards. What’s Next? To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response. Key Responsibilities Serve as the Hub’s internal SME on Minnesota disability services programs and related policy and operational guidance. Monitor, interpret, and operationalize policy, procedure, and system changes (state/federal and DHS/DCYF guidance) and translate them into training, coaching, job aids, and knowledge base content. Maintain advanced, current knowledge of Minnesota disability programs and policy and to provide internal guidance for Hub training and knowledge content. Develop and execute a comprehensive training strategy aligned with Disability Hub MN’s service model, organizational priorities, performance goals, and DHS/DSD policies. Assess organizational, team, and individual training needs in collaboration with the System Support Specialist, supervisors, QA, operations, systems, and leadership; design and maintain onboarding, role-based, and ongoing training using adult learning and instructional design best practices. Deliver engaging instructor-led, virtual, blended, and eLearning programs that promote knowledge retention, skill application, and timely employee proficiency. Ensure all training content and materials comply with state and federal human services regulations, privacy and accessibility standards, and organizational policies; update curriculum promptly in response to regulatory, policy, or system changes. Develop, manage, and maintain accessible training resources, including manuals, job aids, multimedia content, knowledge articles, and LMS-based learning modules; track participation and learner progress. Evaluate training effectiveness using feedback, assessments, performance metrics, and data analysis; identify trends, gaps, and risks to drive continuous improvement and service quality. Provide coaching, mentorship, and performance support to staff and supervisors to reinforce learning, strengthen workforce capability, and support successful onboarding and integration. Manage multiple training initiatives and projects simultaneously; collaborate cross-functionally to align training with operational needs, support change management efforts, and prepare reports summarizing outcomes and recommendations for leadership. Requirements At least 3 years of professional experience in training, program management, or human services administration. Strong knowledge of adult learning principles, instructional design, and training methodologies. Excellent verbal and written communication skills, with the ability to present complex information clearly. Strong organizational skills with the ability to manage multiple training programs and meet deadlines. Proficiency in learning management systems (LMS) and digital tools for training delivery and reporting. Qualifications Must reside in Minnesota. Bachelor's degree in education, Instructional Design, Organizational Development, Human Services, Public Administration, or a related field preferred; or equivalent combination of education and experience. Employment is contingent upon successful completion of a criminal background check and education verification. Demonstrated ability to assess organizational training needs and develop curricula for diverse staff. Experience in designing, implementing, and evaluating comprehensive training programs. Experience coaching staff to improve performance. Proficiency in LMS, webinar platforms, and other digital tools to enhance learning delivery and tracking. Demonstrated ability to ensure training programs meet compliance standards and adapt content based on policy changes. Experience preparing reports summarizing training outcomes, gaps, and recommendations. Proven ability to manage multiple projects, priorities, and stakeholders effectively. Strong interpersonal skills to foster a collaborative and supportive training environment. Commitment to ongoing professional development, innovation, and continuous improvement. Demonstrated knowledge of Minnesota disability-related programs and policies (e.g., waivers/LTSS, MA/MA-EPD, CFSS/PCA, Housing Support, etc.) and ability to interpret updates for training and operations. Qualifications

Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $68,000.00 - $80,000.00 Salary/yearHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes. At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. About the position The Disability Hub MN Performance Manager serves as a strategic leader in performance analytics and operational excellence, driving data-informed decision-making across the organization. This role is responsible for developing, implementing, and continuously refining performance measurement frameworks that evaluate individual, team, and organizational effectiveness. By leveraging data analysis, reporting tools, and trend forecasting, the Performance Manager identifies opportunities to improve service delivery, strengthen quality outcomes, and ensure compliance with HUB Standards and Assurances. In close partnership with the HUB Director, operations and executive leadership, this position translates performance insights into actionable strategies that align with organizational goals and contractual requirements. The Performance Manager champions a culture of accountability and continuous improvement by establishing clear metrics, monitoring key performance indicators, and guiding targeted interventions that enhance quality, consistency, and sustainable growth. What’s Next? To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response. Key Responsibilities Maintain and oversee documentation, including scoring methodologies, reporting standards, and procedural updates to ensure consistency, compliance, and audit readiness. Develop, implement, and oversee performance management frameworks, metrics, and reporting systems to track organizational effectiveness. Monitor key performance indicators (KPIs), service levels, and quality benchmarks to ensure targets are consistently achieved. Analyze performance data and trends to identify gaps, risks, and opportunities for improvement. Provide actionable insights and recommendations to leadership based on data analysis. Collaborate with Operations and leadership teams to create and implement performance improvement plans. Lead quality assurance initiatives, including call monitoring, case reviews, and compliance audits. Ensure adherence to regulatory requirements, internal policies, Standards and Assurances, and contractual service standards. Support supervisors and managers in coaching and developing staff to improve productivity, quality, and customer experience. Prepare and present performance reports to senior leadership and stakeholders. Conduct root cause analysis to identify systemic performance barriers and partner with operations and systems teams to implement sustainable solutions. Requirements Proven experience in performance management, quality assurance, data analysis, or operations leadership, preferably in a call center, human services, or regulated environment. Experience developing KPIs, dashboards, and reporting tools. Strong analytical skills with the ability to interpret complex data and translate findings into actionable strategies. Ability to influence change and drive accountability at all organizational levels. Qualifications Must reside in Minnesota. Bachelor’s degree in business administration, Public Administration, Human Services, or a related field preferred (or equivalent experience). Employment is contingent upon successful completion of a criminal background check and education verification. Minimum of 3 years of progressive experience in performance management, quality assurance, data analysis, or operational leadership within a regulated, contact center, human services, or similar environment. Prior experience in a performance management or operational leadership role within a regulated environment preferred. Demonstrated ability to lead teams, develop staff, and implement performance improvement initiatives. Experience using reporting tools (Power BI, etc.) Demonstrated experience developing and managing performance frameworks, KPIs, dashboards, and reporting systems to support organizational decision-making. Strong analytical skills with the ability to interpret complex data, identify trends and root causes, and translate findings into clear, actionable recommendations. Qualifications