Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $68,000.00 - $80,000.00 Salary/yearHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes. At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. About the position The Disability Hub MN Training Manager plays a critical role in building a skilled, competent, and engaged workforce by designing, delivering, and evaluating training programs for Hub staff. This position ensures employees have the knowledge, skills, and resources needed to provide high-quality, compliant services, while supporting continuous professional development. In addition to leading training efforts, the Training Manager serves as the Hub’s primary subject matter expert (SME) on Minnesota disability programs and policy, collaborating with DHS/DSD program areas and stakeholders to validate interpretation and ensure the Hub content aligns with current guidance. The Training Manager works closely with leadership, supervisors, and SMEs to align training initiatives with organizational priorities, operational goals, and service delivery standards. What’s Next? To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response. Key Responsibilities Serve as the Hub’s internal SME on Minnesota disability services programs and related policy and operational guidance. Monitor, interpret, and operationalize policy, procedure, and system changes (state/federal and DHS/DCYF guidance) and translate them into training, coaching, job aids, and knowledge base content. Maintain advanced, current knowledge of Minnesota disability programs and policy and to provide internal guidance for Hub training and knowledge content. Develop and execute a comprehensive training strategy aligned with Disability Hub MN’s service model, organizational priorities, performance goals, and DHS/DSD policies. Assess organizational, team, and individual training needs in collaboration with the System Support Specialist, supervisors, QA, operations, systems, and leadership; design and maintain onboarding, role-based, and ongoing training using adult learning and instructional design best practices. Deliver engaging instructor-led, virtual, blended, and eLearning programs that promote knowledge retention, skill application, and timely employee proficiency. Ensure all training content and materials comply with state and federal human services regulations, privacy and accessibility standards, and organizational policies; update curriculum promptly in response to regulatory, policy, or system changes. Develop, manage, and maintain accessible training resources, including manuals, job aids, multimedia content, knowledge articles, and LMS-based learning modules; track participation and learner progress. Evaluate training effectiveness using feedback, assessments, performance metrics, and data analysis; identify trends, gaps, and risks to drive continuous improvement and service quality. Provide coaching, mentorship, and performance support to staff and supervisors to reinforce learning, strengthen workforce capability, and support successful onboarding and integration. Manage multiple training initiatives and projects simultaneously; collaborate cross-functionally to align training with operational needs, support change management efforts, and prepare reports summarizing outcomes and recommendations for leadership. Requirements At least 3 years of professional experience in training, program management, or human services administration. Strong knowledge of adult learning principles, instructional design, and training methodologies. Excellent verbal and written communication skills, with the ability to present complex information clearly. Strong organizational skills with the ability to manage multiple training programs and meet deadlines. Proficiency in learning management systems (LMS) and digital tools for training delivery and reporting. Qualifications Must reside in Minnesota. Bachelor's degree in education, Instructional Design, Organizational Development, Human Services, Public Administration, or a related field preferred; or equivalent combination of education and experience. Employment is contingent upon successful completion of a criminal background check and education verification. Demonstrated ability to assess organizational training needs and develop curricula for diverse staff. Experience in designing, implementing, and evaluating comprehensive training programs. Experience coaching staff to improve performance. Proficiency in LMS, webinar platforms, and other digital tools to enhance learning delivery and tracking. Demonstrated ability to ensure training programs meet compliance standards and adapt content based on policy changes. Experience preparing reports summarizing training outcomes, gaps, and recommendations. Proven ability to manage multiple projects, priorities, and stakeholders effectively. Strong interpersonal skills to foster a collaborative and supportive training environment. Commitment to ongoing professional development, innovation, and continuous improvement. Demonstrated knowledge of Minnesota disability-related programs and policies (e.g., waivers/LTSS, MA/MA-EPD, CFSS/PCA, Housing Support, etc.) and ability to interpret updates for training and operations. Qualifications

Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $68,000.00 - $80,000.00 Salary/yearHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes. At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. About the position The Disability Hub MN Performance Manager serves as a strategic leader in performance analytics and operational excellence, driving data-informed decision-making across the organization. This role is responsible for developing, implementing, and continuously refining performance measurement frameworks that evaluate individual, team, and organizational effectiveness. By leveraging data analysis, reporting tools, and trend forecasting, the Performance Manager identifies opportunities to improve service delivery, strengthen quality outcomes, and ensure compliance with HUB Standards and Assurances. In close partnership with the HUB Director, operations and executive leadership, this position translates performance insights into actionable strategies that align with organizational goals and contractual requirements. The Performance Manager champions a culture of accountability and continuous improvement by establishing clear metrics, monitoring key performance indicators, and guiding targeted interventions that enhance quality, consistency, and sustainable growth. What’s Next? To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response. Key Responsibilities Maintain and oversee documentation, including scoring methodologies, reporting standards, and procedural updates to ensure consistency, compliance, and audit readiness. Develop, implement, and oversee performance management frameworks, metrics, and reporting systems to track organizational effectiveness. Monitor key performance indicators (KPIs), service levels, and quality benchmarks to ensure targets are consistently achieved. Analyze performance data and trends to identify gaps, risks, and opportunities for improvement. Provide actionable insights and recommendations to leadership based on data analysis. Collaborate with Operations and leadership teams to create and implement performance improvement plans. Lead quality assurance initiatives, including call monitoring, case reviews, and compliance audits. Ensure adherence to regulatory requirements, internal policies, Standards and Assurances, and contractual service standards. Support supervisors and managers in coaching and developing staff to improve productivity, quality, and customer experience. Prepare and present performance reports to senior leadership and stakeholders. Conduct root cause analysis to identify systemic performance barriers and partner with operations and systems teams to implement sustainable solutions. Requirements Proven experience in performance management, quality assurance, data analysis, or operations leadership, preferably in a call center, human services, or regulated environment. Experience developing KPIs, dashboards, and reporting tools. Strong analytical skills with the ability to interpret complex data and translate findings into actionable strategies. Ability to influence change and drive accountability at all organizational levels. Qualifications Must reside in Minnesota. Bachelor’s degree in business administration, Public Administration, Human Services, or a related field preferred (or equivalent experience). Employment is contingent upon successful completion of a criminal background check and education verification. Minimum of 3 years of progressive experience in performance management, quality assurance, data analysis, or operational leadership within a regulated, contact center, human services, or similar environment. Prior experience in a performance management or operational leadership role within a regulated environment preferred. Demonstrated ability to lead teams, develop staff, and implement performance improvement initiatives. Experience using reporting tools (Power BI, etc.) Demonstrated experience developing and managing performance frameworks, KPIs, dashboards, and reporting systems to support organizational decision-making. Strong analytical skills with the ability to interpret complex data, identify trends and root causes, and translate findings into clear, actionable recommendations. Qualifications

Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $68,000.00 - $80,000.00 Salary/yearHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes. At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. About the position The Disability Hub MN Operations Manager is responsible for overseeing the day-to-day activities that keep the organization running efficiently and effectively. This role provides both strategic and hands-on leadership, managing processes, people, and resources to ensure services are delivered accurately, on time, within budget, and in alignment with established quality standards. A core responsibility of this position is ownership of workforce management (WFM), including forecasting, staffing, scheduling, and monitoring service level performance to maintain operational excellence. The Operations Manager plays a critical role in supporting organizational goals, optimizing performance, and driving continuous improvement in a fast-paced, service-driven environment. What’s Next? To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response. Key Responsibilities Oversee daily operational activities to ensure productivity, accuracy, and compliance with company policies, contractual obligations, and regulatory requirements. Supervise staff, establish clear performance expectations, and monitor key performance metrics to ensure service levels are consistently met. Develop, implement, and refine operational processes and workflows to improve efficiency, quality assurance, and overall service delivery. Analyze reports, data, and performance trends to identify areas of opportunity and implement corrective action plans. Lead workforce management strategy including forecasting, staffing models, scheduling optimization, and resource allocation to ensure service level targets and operational performance goals are achieved. Provide coaching, mentorship, and professional development opportunities to supervisors and frontline team members. Address and resolve escalated operational issues promptly, ensuring professional, compliant, and solution-focused outcomes. Identify operational challenges and implement effective solutions to strengthen systems and internal processes. Ensure adherence to organizational policies, industry regulations, and compliance standards. Foster a culture of accountability, collaboration, and continuous improvement. Requirements Proven experience in operations management, preferably within a call center, customer service, nonprofit, or regulated environment. Demonstrated leadership experience with the ability to develop and motivate teams. Strong analytical, problem-solving, and decision-making skills. Ability to manage multiple priorities in a fast-paced, performance-based environment. Excellent communication and interpersonal skills. Proven experience leveraging workforce management (WFM) systems and operational reporting tools to drive performance outcomes. Additional Requirements Demonstrated commitment to diversity, equity, and inclusion principles. Ability to maintain confidentiality and exercise sound judgment. Flexibility to adapt operational strategies to changing organizational needs. Ability to coach, mentor, and support staff development. Capacity to drive continuous improvement initiatives across teams and workflows. Qualifications Must reside in Minnesota. Bachelor’s degree in business administration, Human Services, Operations Management, or a related field preferred, or equivalent combination of education and experience. Employment is contingent upon successful completion of a criminal background check and education verification. Minimum of 3 years of leadership experience in operations, contact center, healthcare, nonprofit, or other regulated environment. Proven ability to manage operational performance, workflow, and resource allocation. Demonstrated experience supervising staff and leading teams in a structured, metrics-driven environment. Proven experience managing workforce management strategy, including forecasting, capacity planning, schedule optimization, and real-time performance oversight in a metric-driven environment. Proficiency in all Microsoft Office tools or similar applications. Qualifications

DoD Account Manager This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Serves as an account manager selling mission solutions to DHA in their geographic locations; understands DHA key business and IT challenges and requirements and is focused on driving value for DHA, while maximizing revenue and margin for HPE Networking. Focuses on selling Data Center, Security, Campus Switching and Wireless, Routing, and SD-WAN with focus on growing the base business, complex solutions, and new business opportunities. Accounts may be managed both in person and remotely. The job focuses on selling to end customers and working thru partners at the various DHA locations throughout the United States. Management Level Definition: Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees. Responsibilities: - Builds growth opportunities using the account planning process; actively manages planning process through scheduled reviews and updates. - Extensive time working with and leveraging external partners to deliver solution sale. - Significant percentage of time spent directly with DoW/DHA customer; interfaces with all levels, including highest within customer organization; highly diverse set of functions and buyers; focus in on management level. - Develops business plan in conjunction with customer. - Applies consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for the company. - Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports. - Responsible for achieving/managing quarterly, half yearly, annual quota and/or margin. - Enters all opportunities in pipeline tool and updates them weekly. Recommends and Implements industry leading Pipeline management practices. - Ability to implement margin recovery activities/strategies. - Acts as a first interface for international accounts in collaboration with members of global business teams, and local teams. - Identifies customer requirements, matches with company capabilities and chooses the respective company supply chain accordingly (Volume Direct or Indirect). Education and Experience Required: - Proven success in meeting or exceeding quota into the Federal/DoW vertical selling Data Center, Security, Campus switching and wireless, routing, and/or SD-WAN solutions. - 8+ years of experience selling into the US Federal/Department of War vertical. Proven results selling into Federal/DHA preferable. - 8+ years selling network products/solutions to include Data Center, Security, Campus Switching and Wireless, Routing, SD-WAN and Hybrid Cloud environments. - US Federal Industry experience required. - Experience selling network solutions based upon Artificial Intelligence technologies preferable. - University or Bachelor's degree preferred. Knowledge and Skills: - Has good leadership skills and cross functional expertise. - Must have good time management skills. - Broad understanding of the customer's needs; applies standard as well as creative solutions to meet those needs; particularly considering the specific industry/market. - Ability to coordinate multiple internal and external partners on multiple levels to deliver appropriate solution sale. - Hi level customer management relationship building, working at management and executive level in lines of business. - Partner organization intelligence aligned with partner management skills. - Advanced sales negotiation, and deal closing skills. - Identifies and effectively leads the account resources to ensure coordinated, efficient, account management, and accountability for achieving business results. - Expertise in managing end- to-end sales processes in large deals. - Relevant knowledge of client's industry; keeps abreast of trends and lead discussions with IT on strategic directions and linking discussions. - Knowledge of the company's breadth of solutions and engages specialist resources as needed. - Ability to understand the customer's business issues and translate to the company's solutions. - Ability to prioritize and drive strategic sales activity on a complex solution basis. - Excels in competitive selling skills. - Sells across platform and specialty. Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates #sales Job: SalesJob Level: Expert "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 194,500 - 456,500 in District of Columbia & South Carolina & Texas This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 50%/50%." Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.