• Act as the primary point of contact for senior leadership and C-suite stakeholders within our largest accounts. • Develop and execute Joint Success Plans that align Zyte’s product capabilities with the customer's overarching business objectives. • Own the gross retention and consumption expansion targets for your book of business, identifying white-space opportunities for upselling and cross-selling. • Understand the "how" behind our data extraction, proxy management, and API solutions to lead high-level technical discussions without needing an Engineer in every room. • Translate complex customer requirements into actionable product feedback for our Engineering and Product teams. • Guide customers through technical best practices to ensure they are getting the most efficient performance out of the Zyte platform. • Lead impactful Executive Business Reviews (EBRs) that move beyond vanity metrics to demonstrate clear ROI and cost-savings. • Proactively identify "at-risk" accounts through data-driven health monitoring and execute turnaround strategies. • Cultivate customer advocates to participate in case studies, webinars, and product beta testing.

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 240 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data. For over a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data quickly, dependably, and at scale. Today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. We do this by building innovative leading-edge products that can solve the most complex web data challenges. Over 2,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.  Reporting to our Head of Customer Success, we are looking for a Strategic (Technical) Customer Success Manager who ensures our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market. We operate a matrixed Delivery operation so on day-to-day basis, the Technical  Customer Success Manager will work closely with Delivery, Product and Sales coordinating the work efforts across our organisation to ensure a successful customer outcome. If you are a customer-centric, data-driven, commercially-driven individual, who wants to be part of a world-class team then this is the role for you

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 240 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data. For over a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data quickly, dependably, and at scale. Today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. We do this by building innovative leading-edge products that can solve the most complex web data challenges. Over 2,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.  Reporting to our Head of Customer Success, we are looking for a Strategic (Technical) Customer Success Manager who ensures our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market. We operate a matrixed Delivery operation so on day-to-day basis, the Technical  Customer Success Manager will work closely with Delivery, Product and Sales coordinating the work efforts across our organisation to ensure a successful customer outcome. If you are a customer-centric, data-driven, commercially-driven individual, who wants to be part of a world-class team then this is the role for you

Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Partner Success Manager to join our mission of protecting the digital world. As Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, and to retain partners and create a best-in-class partner experience. Please submit your resume and application in English! What You'll Do - Conduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority - Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partners - Train new and existing partners with existing and new products, support new partners on a daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools - Perform account planning with all managed partners with tailored details depending on partner’s engagement, loyalty and responsiveness - Motivate and enable partners to sell Acronis' services to their existing customer base, attract new customers, and help them retain existing customers - Drive partner satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle - Drive successful upsell/cross sell initiatives with each partner to increase new services attach rate - Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams - Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport - Own the partner’s lifecycle management and maintain a set of regular activities focused on educating, evangelizing, and making commitments - Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), and number of Acronis services sold through the partner What You Bring - 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor) - Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required - In-depth channel and field sales experience with an understanding of the cloud market business model - Strong presentation, communication, and planning skills - Strong internal customer focus with desire to learn all aspects of the business - High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy - Strong written and verbal communication and interpersonal skills - Outstanding organizational, problem solving, and multi-tasking skills - Collaborative, team-player with a commitment to succeed and never give up attitude - Self-motivated, proactive, and able to work with minimal supervision ​ Who We Are Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires. #LI-EG1