We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/. As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value. What you'll do here: - Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle. - Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers. - Develop and implement tailored success plans that align with customer goals and increase product usage. - Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data. - Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes. - Conduct regular health checks to assess value realization and identify opportunities for growth. - Analyze customer data to uncover risks, renewal challenges, and upsell opportunities. Skills you will need here: (Required) - Proven ability to quickly learn and master new systems and applications. - Excellent communication and presentation skills. - Strong analytical skills with the ability to translate data into actionable insights. - Ability to explain technical concepts in a clear, business-friendly manner. - Skilled at managing and prioritizing multiple customer needs simultaneously. - Requirement to travel in assigned territory between 20-30% by both air and car Preferred: - Bachelor’s degree preferred. - 5+ years of experience in a Sales or Customer Success role. - Experience in Educational Technology or Higher Education. - Familiarity with the Higher Education landscape, including Learning Management Systems (LMS). Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $87,100.00 USD

• You are responsible for the successful onboarding phase of new customers. • You maximize Customer Lifetime Value through proactive cross- and upselling. • You contribute significantly to the company’s growth by expanding the customer base and strengthening customer retention. • Onboarding: Conduct efficient and effective onboarding processes for new customers. • Develop and deliver engaging training sessions and webinars. • Quickly identify customer needs and adapt the onboarding process accordingly. • Cross- and Upselling: Analyze customer needs and proactively identify cross- and upselling opportunities. • Persuasively present and sell additional services and upgrades. • Build and maintain close customer relationships. • Communication: You are the primary point of contact for our customers and ensure first-class communication.

Role Description Wir suchen einen erfolgshungrigen und kundenorientierten Customer Success Manager (w/m/d), der unsere Kunden mit Leidenschaft und Expertise betreut. Du begeisterst unsere Kunden und machst sie zu langfristigen Fans von easybill. Du bist kommunikativ, proaktiv und hast ein Händchen dafür, Kundenbedürfnisse zu erkennen und in Upselling- und Cross-Selling-Möglichkeiten umzuwandeln. - Verantwortlich für die erfolgreiche Onboarding-Phase neuer Kunden. - Maximierung des Customer Lifetime Value durch proaktives Cross- und Upselling. - Beitrag zum Unternehmenswachstum durch Erweiterung der Kundenbasis und Stärkung der Kundenbindung. Deine Aufgaben im Detail: Onboarding: - Durchführung effizienter und effektiver Onboarding-Prozesse für Neukunden. - Entwicklung und Durchführung von ansprechenden Schulungen und Webinaren. - Schnelle Identifikation von Kundenbedürfnissen und Anpassung des Onboarding-Prozesses. Cross- und Upselling: - Analyse der Kundenbedürfnisse und proaktive Identifizierung von Cross- und Upselling-Möglichkeiten. - Überzeugende Präsentation und Verkauf von Zusatzleistungen und Upgrades. - Aufbau und Pflege enger Kundenbeziehungen. Kommunikation: - Erster Ansprechpartner für unsere Kunden und sorgt für eine erstklassige Kommunikation. Deine Ziele: - Erreichen und Übertreffen der Ziele in Bezug auf die Anzahl der erfolgreich onboardeten Kunden, die Kundenzufriedenheit und den generierten Umsatz durch Cross- und Upselling-Aktivitäten. Qualifications - Nachweisliche Erfolgsbilanz im Bereich Customer Success, Sales oder Customer Care, idealerweise im SaaS-Umfeld. - Kommunikationstalent und ein Händchen für den Umgang mit Kunden. - Teamplayer, der sich aktiv in unser dynamisches Team einbringt. Requirements - Macher, der mit Leidenschaft und Begeisterung Kunden betreut. - Proaktiv, ergebnisorientiert und mit einem Auge für Upselling- und Cross-Selling-Möglichkeiten. - Kommunikativ, empathisch und schnell in der Beziehungspflege zu Kunden. - Fähigkeit, sich in ein dynamisches, stark wachsendes Team zu integrieren. Benefits - Remote-First-Team deutschlandweit – keine Bindung an einen Standort. - Workation auf Mallorca: Möglichkeit, die angemietete Villa auf Mallorca für eine inspirierende Kombination aus Arbeit und Erholung zu nutzen. - Inspirierende und flexible Arbeitsumgebung, die auf Vertrauen und Eigenverantwortung basiert. - Möglichkeit, an der Gestaltung der Unternehmensstrategie und -kultur mitzuwirken. - Engagiertes Team und die Chance, gemeinsam an innovativen Lösungen zu arbeiten. - Attraktive Vergütungspakete und Entwicklungsmöglichkeiten. - Regelmäßige Teamevents und Weiterbildungsangebote. - 30 Tage Jahresurlaub und einen unbefristeten Arbeitsvertrag.

We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! REMOTE Opportunity OR HYBRID Opportunity in Northeast, OH or DFW, TX As the CRM Campaign Manager for Banter, you will be responsible for overseeing the planning, strategy, deployment, testing, and iteration for Banter's foundational Emails and SMS while working closely with the other CRM Managers to complete a holistic communications calendar. You will reporting into the Sr. Director, CRM for Signet’s Style Brand Family. In alignment with Signet agencies, you will oversee the campaign execution process from start to finish, ensuring all channels are ready and available, owning campaign build, QA, and deployment. This involves configuring campaigns on the appropriate channels, e.g. Sailthru for email, and ensuring the proper execution of specific audience requirements, launch date/time, and other details listed in applicable briefs. Responsibilities - Own Email and SMS for Banter to ensure programs are set up for YoY revenue and list growth. Includes obtaining approvals of monthly calendars, leading the charge to ensure the correct branded customer experience through storytelling, managing testing schedules, and maintaining a deep understanding of performance drives and drags within each channel - Collaborate to deliver creative briefs, provide feedback to agency partners, and ensure successful execution and delivery of emails - Own CRM governance as it relates to pop-ups and email and SMS best practices - Partner with other CRM Campaign Managers to bring to life a holistic CRM strategy - Monitor competitive CRM communications and share insights across Signet brands Qualifications - A bachelor's or master's degree in marketing, business, or a related field - Minimum of 3 years of relevant experience in email planning and execution - Experience in Email and SMS execution, preferably in a retail or similarly fast-paced environment - Familiarity with email builds, deliverability best practices, and troubleshooting techniques - Experience with audience segmentation and personalization - Proven experience in marketing planning and execution, including calendar building, email design, segmentation, deployment, and reporting - Experience working with marketing automation workflows to deliver timely, personalized messages - Strong experience with channel execution tools (e.g. ESP, Sailthru, Attentive, Movable Ink) - Experience working cross-functionally and with agencies to execute marketing campaigns - Strong project management skills with the ability to manage multiple campaigns simultaneously and meet tight deadlines - Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams, including marketing, creative, ecomm, and technical teams - A detail-oriented approach to work with a focus on accuracy and quality - Strong analytical skills, able to analyze campaign performance data (e.g. Adobe Analytics), identify trends and insights, and provide actionable recommendations to improve future campaigns - Proven ability to troubleshoot and resolve issues related to marketing campaign configuration, QA, and deployment - Experience with A/B testing and other testing methodologies to optimize campaign performance - Knowledge of HTML/CSS is a plus Benefits We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance: ✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered. ✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year. ✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays. ✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging. ✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning. ✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more! The salary range for this opportunity is $100,000 - $105,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.