• Own day-to-day execution and operational stability across Corporate Card, Expense Operations, and Executive Aviation support • Day-to-day maintenance and support of the Zillow Group corporate card and expense program, monitoring employee inquiries, providing assistance and identifying opportunities for enhancements • Maintain audit-ready documentation, reporting accuracy, and timely issue resolution • Monitor control adherence, identify gaps, and drive corrective actions to reduce compliance risk • Track KPIs and operational metrics to ensure stable performance • Provide day-to-day tactical oversight of the BPO team to ensure consistent execution • Collaborate with Travel, Expense, and Card Program Managers to ensure operational continuity and risk mitigation.

Join our team as a Division Leader overseeing day-to-day operations for a network of veterinary hospitals in the Southeast including Florida, Georgia, and South Carolina. You’ll have full responsibility for a $120M+ P&L, driving process improvements, profitability, and local growth initiatives. This role is ideal for a dynamic leader who excels at building relationships with hospital teams, drives initiatives that impact profitability, and fostering innovation. The successful candidate will demonstrate strong business acumen, strategic vision, and a passion for the human-animal bond, with at least 7 years of progressive operational management experience. This role will be fully remote with regular travel to the divisional rotations. Ideally this individual will reside within the territory it supports. The Position • Oversee day-to-day operations of veterinary hospitals with full responsibility for a $120M+ P&L • The successful candidate will work directly with the hospitals to improve processes & profitability, including identifying and implementing local growth initiatives • The individual will build and maintain exceptional relationships with Hospital Administrators, Medical Directors, and their teams. This will extend to new practices as they are acquired, preserving their unique cultures as the hospitals grow • Opportunity to frequently travel in the field to support business decisions, leadership development, and operational efficiency - all critical to success • Balance the need for preserving each unique hospital culture, while ensuring future positive growth and innovation The Director will report directly to the Vice President of Operations, East, who is responsible for field operations across Ethos hospitals in the eastern US. Qualifications & Competencies • Multi-site, multi-state experience including full P&L responsibility, with the ability to adapt to a flexible location management model versus conformation to rigid standardization • Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes • Results orientation as demonstrated by strong business planning skills and the ability to instill a sense of ownership and accountability in organizations. The Director will communicate objectives clearly to their teams, define meaningful performance measures, follow up regularly, and provide coaching and assistance toward meeting goals • Team leadership and collaboration as demonstrated by the ability to build relationships with local management teams, delegate appropriately, use the talents of the team in the best combination, and actively engage the team in collective problem-solving • Strategic orientation as demonstrated by translating a vision into actionable plans and activities. The Director will have the ability to contribute to the company’s overall strategy, resolve strategic issues, and help manage operations effectively to achieve objectives • Commercial orientation as demonstrated through improving revenue (including service mix and pricing) and profitability • Time management skills to manage priorities across and within several hospitals; ability to ruthlessly prioritize tasks and opportunities Requirements / Personal Attributes • 7+ years of progressive operational leadership experience, including leading multi-site teams and developing leaders, with a demonstrated track record of driving strategic initiatives and business outcomes. • Bachelor's degree required; MBA preferred • Passion for and understanding of the human-animal bond • Veterinary / animal health or human health management experience is a plus • Learns quickly, and can rapidly absorb new information • Self-motivated while also expert at motivating, coaching and inspiring others • Ability to travel up to 65% of the time • Ready to roll up your sleeves and get things done with enthusiasm Competencies - Accountability & ownership: - Capable of managing across a range of unique sites, applying principles of business and operational excellence to the distinctive needs of each hospital - Able to diagnose business challenges and opportunities with available data and form action plans to drive performance - Ability to work autonomously and with ambiguous or minimal information to diagnose and solve complex operational problems - Time management skills to manage priorities across and within several hospitals; ability to ruthlessly prioritize tasks and opportunities - Growth & strategy: - Identifies growth and innovation opportunities based on experience and interaction with local hospital teams - Helps sell the case for change with hospital teams and senior leaders, including assessing the impact of site-level initiatives - Leadership capability: - Demonstrates strong leadership and collaboration by quickly building trust and rapport with hospital teams, veterinarians, and JV Partners, and actively engaging them in collective problem-solving. - Excellent customer service skills to understand, adapt and meet the needs of hospital leaders while executing against defined objectives and goals - Excellent trainer of individuals on systems, process, and how to be successful operators in animal health - Professional development and growth - Leads internal projects to support Ethos beyond divisional responsibilities; seeks opportunities to continue to build professional skills in support of Ethos’ mission Ethos is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Summary Operations Manager, SME REMOTE Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! The Project Manager for Human Resources – Force Management (PM, HR-FM) is the Army project office for overseeing acquisition programs for the department’s human capital solutions. The program and its associated offices are chartered to modernize and integrate more than 30 current Army Human Resource systems for readiness, talent management, personnel management, pay activities, force management, recruiting, and tuition assistance that support 1.1 million soldiers and Department of the Army civilians. The team from Chenega-Cyberstar is responsible for providing program management support services across the portfolio. The Operations Manager, SME supports the Resource Management Division within headquarters by leading, synchronizing, and coordinating budgetary, contract, and operational management activities across the organization and with its higher headquarters. Responsibilities - Prepare and maintain program and contract documentation. - Capture meeting minutes and prepare meeting reports. - Develop and maintain a documentation management plan. - Provide program support for reviews, conferences, briefings, and other meetings. - Identify and analyze metrics to track process performance and monitor the use of the metrics. - Analyze, evaluate, and prepare program briefs, reports, and correspondence. - Provide oral and written communications to interface with commands and other activities across the Army acquisition community. - Review and update charters, MOAs, MOUs, and organizational charts to enable more effective communication and organization for the program and stakeholders. - Develop, document, and perform ad hoc queries of data, as requested. - Manage tasks within the Enterprise Task Management Software Solution (ETMS2) tool (previously known as Task Management Tool (TMT)) to completion and report on status. - Assist leadership in planning and executing agile reporting, to include developing dashboards and reporting metrics, utilizing the development tools (e.g., ADO) to the maximum extent possible. - Prepares recommendations with sufficient rationale to advise leadership decisions that enable program success; understands requirements governance, definition, traceability (end-to-end process), validation, and prioritization. - Contributes to resolving conflicting requirements; Assists in defining performance requirements related to business process implementation and system performance. - Plans, coordinates, and supports the execution of stakeholder engagements and mission support activities such as Changes of Charters and All Hands meetings. - Assist with policy/SOP writing/review in accordance with AR-25-50. - Assist in the management of IPPS-A INC2’s knowledge centers or portals in SharePoint and MS Teams - Provides coordination and travel support for PM/DPM, including processing travel activities via the Defense Travel System - Maintains and prepares records of leave, alert rosters, timecards, travel, training, and other organizational activities - Conducts research; prepares statistical reports; handles information requests; and prepares correspondence - Receives visitors; arranges/schedules meetings and provides conference room/teleconference support as needed - Manages leadership calendars using MS Office 365 products - Prepares a variety of documents, such as correspondence, forms, reports, statistical tables, spreadsheets, etc., using advanced skills and knowledge of word processing software - Advises writers on matters of style, syntax, and usage to improve the general quality and effectiveness of communications, including AR 25-50 - Other duties as assigned Qualifications - Master’s degree OR - Bachelor’s with 2+ additional years of work experience - 15+ years of relevant work experience (operations or business management support). - Secret clearance required Preferred Qualifications: - Possess experience with agile project management and techniques, and contractor quality and performance management Knowledge, Skills, and Abilities: - Shall have proven interpersonal skills and a collaborative management style. - Excellent communication skills, both verbal and written. - Agile Scrum Master or SAFe Agilist certification (desired). - Strong organizational and time-management skills, able to convey information across multiple customers and corporate audiences. - Ability to facilitate larger sessions or events for product planning, etc. - Shall have the required skills, training, and experience necessary to use the following software program(s): Microsoft Office (Teams, Word, PowerPoint, Excel, and Outlook) and Microsoft SharePoint. How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ #Cyberstar, LLC Estimated Salary/Wage USD $175,000.00/Yr. Up to USD $205,000.00/Yr.

As the Technology Coordinator, you will bridge the gap between IT infrastructure and departmental needs, managing day-to-day hardware/software support, assisting team members with technology tools, and facilitating technology projects. You will drive operational efficiency, serving as the primary liaison between end-users and central IT services