• Build and nurture strong relationships with key stakeholders, becoming a trusted advisor on their technical, scientific, and operational needs. • Translate complex customer requirements into actionable technical solutions. • Work closely with the customer to achieve their quantum computing research objectives. • Lead onboarding sessions for new users, ensuring seamless adoption of QM products. • Conduct comprehensive training sessions, covering topics from basic functionality to advanced applications tailored to customer needs. • Act as the primary contact for customer inquiries and issues, leading troubleshooting efforts in collaboration with R&D and product teams to provide timely and effective resolutions. • Lead technical installations and integration of QM solutions for the customer. • Maintain a comprehensive understanding of the customer’s ongoing issues, requests, and resolutions.

Sentec ist ein schweizerisch-amerikanisches Medizintechnikunternehmen, das sich auf die Beatmungsmedizin spezialisiert. Seit seiner Gründung im Jahr 1999 verfolgt Sentec einen Deep-Tech-Ansatz, der auf fortschrittlicher Wissenschaft und avantgardistischen Technologien basiert, um Patienten mit Atemwegserkrankungen in allen Pflegebereichen zu versorgen. Sentec bietet medizinischen Fachkräften auf der ganzen Welt nicht-invasive, kontinuierliche Überwachung und effektive therapeutische Lösungen. Sentec erhielt die Auszeichnung ‚Top Company‘ von Kununu in den Jahren 2025 und 2026. Ihre Aufgaben - Demonstration, Schulung und Einweisung in das Sentec-Portfolio bei klinischen Anwendern vor Ort - Troubleshooting und First-Level-Support für bestehende Kunden - Positionierung von Schlüsselpublikationen und bewährten Verfahren (Best Practices), um den Einsatz der Geräte bei bestehenden Kunden zu steigern - Entwicklung und Betreuung von Verkaufsprojekten in Zusammenarbeit mit dem regionalen Sales Manager - Präsentation des Sentec-Portfolios, einschließlich der Einsatzmöglichkeiten, auf Messen, Kongressen sowie bei regionalen Produkt- und Applikationstrainings Standort Ihr Wohnsitz sollte idealerweise in Süddeutschland liegen, vorzugsweise in Bayern oder Baden‑Württemberg, um die Nähe zu unseren Kunden sicherzustellen. Diese Position erfordert zudem eine hohe Reisebereitschaft.

Sentec ist ein schweizerisch-amerikanisches Medizintechnikunternehmen, das sich auf die Beatmungsmedizin spezialisiert. Seit seiner Gründung im Jahr 1999 verfolgt Sentec einen Deep-Tech-Ansatz, der auf fortschrittlicher Wissenschaft und avantgardistischen Technologien basiert, um Patienten mit Atemwegserkrankungen in allen Pflegebereichen zu versorgen. Sentec bietet medizinischen Fachkräften auf der ganzen Welt nicht-invasive, kontinuierliche Überwachung und effektive therapeutische Lösungen. Sentec erhielt die Auszeichnung ‚Top Company‘ von Kununu in den Jahren 2025 und 2026. Ihre Aufgaben - Demonstration, Schulung und Einweisung in das Sentec-Portfolio bei klinischen Anwendern vor Ort - Troubleshooting und First-Level-Support für bestehende Kunden - Positionierung von Schlüsselpublikationen und bewährten Verfahren (Best Practices), um den Einsatz der Geräte bei bestehenden Kunden zu steigern - Entwicklung und Betreuung von Verkaufsprojekten in Zusammenarbeit mit dem regionalen Sales Manager - Präsentation des Sentec-Portfolios, einschließlich der Einsatzmöglichkeiten, auf Messen, Kongressen sowie bei regionalen Produkt- und Applikationstrainings Standort Ihr Wohnsitz sollte idealerweise in Süddeutschland liegen, vorzugsweise in Bayern oder Baden‑Württemberg, um die Nähe zu unseren Kunden sicherzustellen. Diese Position erfordert zudem eine hohe Reisebereitschaft.

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. DX, now part of Atlassian, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. Based in downtown Salt Lake City, we are trusted by industry leaders like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings to help their engineering teams thrive at scale. Responsibilities As a Support Specialist, you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. This requires familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., GitHub, Jira, Azure DevOps). You will also support customers using our survey tools, which help teams gather and act on feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience. You’ll be a key member of our support team, helping customers resolve issues via web, email, case updates, and direct video or Slack-based support. You’ll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps. This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy—and eager to learn and grow within a fast-paced, global organization. Key Responsibilities - Customer Advocacy: Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly. - Survey Enablement: Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams. - Technical Troubleshooting: Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product. - Omnichannel Support: Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls. - Process Improvement: Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources. Qualifications - Experience: customer-facing technical support or solutions engineering experience. - Tooling: Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc. - Integrations: Understanding of APIs and how systems connect via webhooks or tokens. - Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users. - Security: Familiarity with authentication concepts (OAuth, SAML, token-based auth) Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.