• Handling multiple live chat conversations simultaneously while maintaining high-quality customer service. • Managing customer inquiries efficiently and ensuring timely responses across different projects. • Working on multiple tasks and projects at the same time, prioritizing effectively to meet deadlines and service standards. • Operating in a rotational shift environment, including night shifts, ensuring consistent support coverage. • Engaging with customers in a fast-paced, face-to-face (real-time) environment, resolving issues quickly and professionally.

• Handle customer inquiries via phone, email, or chat in Czech and English • Provide accurate information and effective solutions to customer requests • Maintain a high level of professionalism and customer satisfaction • Record and update customer interactions in internal systems • Follow company procedures and service guidelines

• Respond to player inquiries in SDK with clarity and empathy. • Correctly categorize, tag, investigate, and escalate tickets when needed. • Review complaints, verify evidence, and apply account actions (including bans) when appropriate. • Perform required actions in internal tools/systems to resolve player cases. • Update and create FAQ/KB articles, proofread content for new releases. • Monitor our Discord community for bug reports and player issues. • Validate community bug reports and prepare structured bug tickets for the development team. • Support and create SDK automations (adjust rules, report errors). • Handle Russian/English reviews via Appfollow: respond, categorize, escalate key issues. • Monitor recurring problems, identify incidents, and provide structured feedback. • Assist in preparing for new game versions by validating player-reported issues, and preparing clear bug reports for the development team.

At Nachhilfeunterricht, we are actively seeking motivated tutors to provide private lessons in primary education (Grundschule / early learning support). We are looking for individuals who are passionate about teaching and eager to play a key role in the academic development of younger students by offering personalized, supportive, and engaging learning experiences. As an Academic Support Tutor, you will help children strengthen their foundational skills in subjects such as reading, writing, and basic mathematics, ensuring they build confidence and long-term academic success. No prior teaching experience is required — only the completion of compulsory higher education and a strong motivation to support learning. Whether you prefer working from home or in-person at the student’s location, this role offers full flexibility and independence. Key Responsibilities - Provide private tutoring for primary school students - Support learning in basic subjects (Math, German, English, etc.) - Help with homework, understanding lessons, and school preparation - Encourage confidence and positive learning habits - Adapt lessons to the individual needs of each student Requirements - No prior teaching experience required - Completed compulsory higher education - Passion for education and working with children - Patience, reliability, and strong communication skills What We Offer - Flexible working timetable - 100% remote work or in-person options - Independent freelance role - Set your own availability - Attractive compensation: 20–35€/hour - Opportunity to start immediately with first students Apply now and start your journey as an Academic Support Tutor! Help young learners succeed while working flexibly, independently, and on your own schedule.