• Own a portfolio of DocAccess partners, including reseller relationships, and serve as the primary point of contact for commercial and operational success. • Build strong working and executive-level relationships with partner stakeholders. • Develop and execute partner plans that increase partner engagement, sourced pipeline, revenue contribution, product adoption, and long-term strategic value. • Identify opportunities to expand existing partnerships and evaluate new partner opportunities that can accelerate growth. • Support partner negotiations, business reviews, renewals, and expansion conversations in collaboration with internal stakeholders as needed. • Help partners position DocAccess effectively in market and improve their ability to sell, support, and grow the relationship. • Own the administrative and operational aspects of managing partnerships — including onboarding workflows, documentation, follow-up, internal coordination, and tracking deliverables — ensuring nothing falls through the cracks. • Create and maintain repeatable processes, playbooks, and standards for partner lifecycle management. • Build, track, and report on key partner metrics, including performance, pipeline, revenue contribution, activity, and strategic health. • Partner with internal teams to improve dashboards, reporting, visibility, and internal systems that support the partnership motion. • Ensure partnership commitments, action items, and dependencies are clearly documented and executed. • Apply strong business judgment to evaluate the quality of partnership opportunities and recommend where the company should invest time and resources. • Bring a sales-oriented mindset to maximize outcomes from each partnership and identify practical ways to increase growth. • Assess partnership performance through both qualitative and quantitative lenses and make recommendations to improve results or exit low-value relationships. • Support business cases for new partnerships, including strategic fit, expected impact, operational complexity, and resource requirements. • Help define the overall partner strategy for DocAccess as the ecosystem evolves. • Work closely with Sales to align on co-sell motions, partner-sourced opportunities, and revenue goals. • Partner with Customer Success and Support to resolve partner-related issues and improve the partner and end-customer experience. • Collaborate with Marketing on partner communications, enablement materials, announcements, and go-to-market initiatives. • Act as a strong internal advocate for Product, surfacing partner feedback and helping shape requirements for features, dashboards, workflows, and partner-facing functionality. • Bring enough technical fluency to understand product capabilities, ask strong questions during partner evaluations, and navigate common technical or implementation-related discussions with credibility. • Translate partner questions and needs into clear, actionable internal next steps. • Work effectively with technical and non-technical stakeholders to move issues forward and keep momentum high. • Continuously look for ways to improve efficiency, quality, insight, and scalability across the partnership function. • Use AI tools thoughtfully and proactively to improve planning, communication, analysis, documentation, and execution — not as a novelty, but as a genuine productivity multiplier. • Identify opportunities to automate repetitive work and create better visibility into partnership performance and next steps.

Title: Senior Inside Account Manager Location: Remote, CA, US Salary Range:$60,000.00 To $100,000.00 Annually Regular Full-Time Sales Job Description: SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation. SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, Texas. Job Information The Senior Inside Account Manager is responsible for managing a portfolio of existing customer accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. The Senior Inside Account Manager exercises independent judgment and decision-making in managing complex customer needs and balancing company margin targets with customer expectations. Key Responsibilities - Serve as the lead point of contact for assigned customer accounts across all service and sales needs - Maintain and grow customer relationships through proactive communication, order management, and performance reviews - Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines - Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary - Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health - Provide accurate reporting for assigned accounts - Maintain up-to-date knowledge of products, pricing models, and market trends - Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance - Provides support and guidance for junior Inside Sales staff as needed - Works closely with the Director of Inside Sales to plan potential sales strategies and special projects as assigned - Perform additional related duties as assigned by manager Qualifications: - 20+ years of experience in sales, account management, or customer service in a B2B environment - Proven ability to manage complex customer relationships and make independent business decisions - Strong analytical skills and ability to interpret sales data to support pricing strategies - Excellent verbal and written communication skills - experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred - Bachelor's degree in business, Communications, or related field preferred - Experience in sizing and quoting pneumatic and electric actuators Physical Demands - Frequently required to stand - Frequently required to walk - Continually required to sit - Continually required to utilize hand and finger dexterity - Occasionally balance, bend, stoop, kneel or crawl - Continually required to talk or hear - Continually utilize visual acuity to read technical information and/or use a keyboard - Occasionally required to lift/push/carry items up to 25 pounds - Occasionally work near moving mechanical parts - Occasionally work around fumes, airborne particles, or toxic chemicals - Occasionally exposure to outside weather conditions - Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment) Work Environment This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required. The Perks of Working Here FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include: - Medical, Dental & Vision Insurance with multiple plan options - Company-paid Life and Disability Insurance - 401(k) with company match - Health Savings & Flexible Spending Accounts - Supplemental coverage (Accident, Critical Illness, Hospital Indemnity) - Employee Assistance Program (includes 3 free counseling sessions) - Identity Theft Protection at discounted rates This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources. FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success. FloWorks participates in the US Government's E-Verify program.

• Act as central point of contact for logistics across 10+ concurrent new-logo sales opportunities • Track every active deal in HubSpot • Produce polished proposals and client-ready materials • Ensure right delivery team members are included in meetings • Manage signature workflows and ensure clean handoffs through close • Proactively surface scheduling conflicts or alignment issues • Assist with pipeline reporting and meeting preparation

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts. • Respond to Customer inquiries in a timely fashion and move to resolution • Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE • Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings • Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers • Leverage Vendor resources and relationships to bring value to Customers • Improve more frequent calls and higher touch for AE’s customer base • Manage open opportunities in existing accounts with guidance from AE • Identify whitespace opportunities with customers and vendors • Represent GPS AE at customer meetings as needed • With AE guidance, close renewal, upsell and net new sales cycles • Proactive support for upcoming renewals, identifying upsell and proactive support for existing business • Collaborate on promoting marketing communication to account base with targeted follow up • Focus on driving and selling GPS Professional Services Engagements across targeted account base • Assist AE in forecast management and internal strategic reporting • If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities • All other duties as assigned